No shows and cancellations

badger09

When we tried, unsuccessfully, to sell 3 years ago, we had more cancellations and no shows than actual viewings. Cancellations, I could cope with, No Shows were just plain rude! It was on for a while before we gave up, so there was an element of additional cleaning involved before each appointment. Communication from the EA left something to be desired, so some fault probably lay with them.

Fast forward 3 years. All 10 booked viewings attended, including at least 2 who had travelled some distance, plus another 2 random 'drive ups'. We accommodated all requested viewings, some with less than an hours notice. Clearly different market conditions. Hopefully sale is going through.

Crashy_Time

Hannimal said:

Crashy_Time said:

moneysavinghero said:

Crashy_Time said:

lillypoo said:

same happened here this week. one cancelled at 9 am for a 10.15 viewing. another rang up the night before and asked if it was worth him viewing as he can only afford 20 grand under asking price. 

Many people phone in sick to work with 20 minutes notice, 1.15 hrs notice to a total stranger is pretty good IMO, as is being open about a small price drop needed, much better than the seller getting their hopes up showing somebody round then getting radio silence when asking for "feedback" later.

Most people phone in sick to work with only 20 mins notice (or less) because otherwise there would be no one in the office to take the call.

You have lost me a bit on that one, do you mean something to do with WFH?

If I phone into work that I am sick, I cannot do that until after 9am as no one is in the office. That means that I can only call in sick after work has already started. 

Ok, so nobody available out of hours to inform that you won`t attend next day or whatever?

Crashy_Time

AdrianC said:

youth_leader said:

It is really frustrating, I cleaned and cleaned and cleaned and missed some fun times with friends because of viewings and when they didn't turn up did take it too personally.

If it's on the market, surely you're keeping it in a state where it's going to be very quickly ready for a viewing...? Why do you need to "clean and clean and clean"?

Should you even be having "fun times with friends" in the pandemic...?

Good questions.

moneysavinghero

Crashy_Time said:

Hannimal said:

Crashy_Time said:

moneysavinghero said:

Crashy_Time said:

lillypoo said:

same happened here this week. one cancelled at 9 am for a 10.15 viewing. another rang up the night before and asked if it was worth him viewing as he can only afford 20 grand under asking price. 

Many people phone in sick to work with 20 minutes notice, 1.15 hrs notice to a total stranger is pretty good IMO, as is being open about a small price drop needed, much better than the seller getting their hopes up showing somebody round then getting radio silence when asking for "feedback" later.

Most people phone in sick to work with only 20 mins notice (or less) because otherwise there would be no one in the office to take the call.

You have lost me a bit on that one, do you mean something to do with WFH?

If I phone into work that I am sick, I cannot do that until after 9am as no one is in the office. That means that I can only call in sick after work has already started. 

Ok, so nobody available out of hours to inform that you won`t attend next day or whatever?

Firstly, on most occasions you would not know you were going to be ill the next day. It's something that comes on overnight and you don't know you are not going to be ok to go into work until the morning.

Secondly, company procedures (contract) dictate how you must inform of inability to attend. For me, this has to be a call directly to HR or your line manager - which means waiting until they arrive at the office.

Caramac

My friend had her house on the market last year and had more no shows than people actually turning up.

Crashy_Time

moneysavinghero said:

Crashy_Time said:

Hannimal said:

Crashy_Time said:

moneysavinghero said:

Crashy_Time said:

lillypoo said:

same happened here this week. one cancelled at 9 am for a 10.15 viewing. another rang up the night before and asked if it was worth him viewing as he can only afford 20 grand under asking price. 

Many people phone in sick to work with 20 minutes notice, 1.15 hrs notice to a total stranger is pretty good IMO, as is being open about a small price drop needed, much better than the seller getting their hopes up showing somebody round then getting radio silence when asking for "feedback" later.

Most people phone in sick to work with only 20 mins notice (or less) because otherwise there would be no one in the office to take the call.

You have lost me a bit on that one, do you mean something to do with WFH?

If I phone into work that I am sick, I cannot do that until after 9am as no one is in the office. That means that I can only call in sick after work has already started. 

Ok, so nobody available out of hours to inform that you won`t attend next day or whatever?

Firstly, on most occasions you would not know you were going to be ill the next day. It's something that comes on overnight and you don't know you are not going to be ok to go into work until the morning.

Secondly, company procedures (contract) dictate how you must inform of inability to attend. For me, this has to be a call directly to HR or your line manager - which means waiting until they arrive at the office.

Ok, so how much notice should viewers give sellers that they are not going to bother turning up?

Splatfoot

AdrianC said:

youth_leader said:

It is really frustrating, I cleaned and cleaned and cleaned and missed some fun times with friends because of viewings and when they didn't turn up did take it too personally.

If it's on the market, surely you're keeping it in a state where it's going to be very quickly ready for a viewing...? Why do you need to "clean and clean and clean"?

Should you even be having "fun times with friends" in the pandemic...?

Youth leader sold her house at the beginning of the year.  Also, you always go the extra mile when cleaning your house for a viewing. If you have pets, hobbies, you tend to move it all around/hide it. Ours is a reasonably tidy house, yet it still used to take 3 hours or so all hands on deck 

moneysavinghero

Crashy_Time said:

moneysavinghero said:

Crashy_Time said:

Hannimal said:

Crashy_Time said:

moneysavinghero said:

Crashy_Time said:

lillypoo said:

same happened here this week. one cancelled at 9 am for a 10.15 viewing. another rang up the night before and asked if it was worth him viewing as he can only afford 20 grand under asking price. 

Many people phone in sick to work with 20 minutes notice, 1.15 hrs notice to a total stranger is pretty good IMO, as is being open about a small price drop needed, much better than the seller getting their hopes up showing somebody round then getting radio silence when asking for "feedback" later.

Most people phone in sick to work with only 20 mins notice (or less) because otherwise there would be no one in the office to take the call.

You have lost me a bit on that one, do you mean something to do with WFH?

If I phone into work that I am sick, I cannot do that until after 9am as no one is in the office. That means that I can only call in sick after work has already started. 

Ok, so nobody available out of hours to inform that you won`t attend next day or whatever?

Firstly, on most occasions you would not know you were going to be ill the next day. It's something that comes on overnight and you don't know you are not going to be ok to go into work until the morning.

Secondly, company procedures (contract) dictate how you must inform of inability to attend. For me, this has to be a call directly to HR or your line manager - which means waiting until they arrive at the office.

Ok, so how much notice should viewers give sellers that they are not going to bother turning up?

Personally, if i am viewing a property, i have already done a lot of research to decide if that property is right for me. So not going to pull out of a viewing unless an emergency occurs. So far has never happened. Barring emergencies that you have no control over i would think at least 24 hours notice of cancellation would be the most respectful thing.

fromage2020

We’ve had 7 viewings and another 5 potential viewers who booked then cancelled.  I think it’s because our house is on a main road.  They book, take a drive past or check out Google street view, then cancel :-(

The road really doesn’t bother us - though appreciate not for everyone 

Crashy_Time

moneysavinghero said:

Crashy_Time said:

moneysavinghero said:

Crashy_Time said:

Hannimal said:

Crashy_Time said:

moneysavinghero said:

Crashy_Time said:

lillypoo said:

same happened here this week. one cancelled at 9 am for a 10.15 viewing. another rang up the night before and asked if it was worth him viewing as he can only afford 20 grand under asking price. 

Many people phone in sick to work with 20 minutes notice, 1.15 hrs notice to a total stranger is pretty good IMO, as is being open about a small price drop needed, much better than the seller getting their hopes up showing somebody round then getting radio silence when asking for "feedback" later.

Most people phone in sick to work with only 20 mins notice (or less) because otherwise there would be no one in the office to take the call.

You have lost me a bit on that one, do you mean something to do with WFH?

If I phone into work that I am sick, I cannot do that until after 9am as no one is in the office. That means that I can only call in sick after work has already started. 

Ok, so nobody available out of hours to inform that you won`t attend next day or whatever?

Firstly, on most occasions you would not know you were going to be ill the next day. It's something that comes on overnight and you don't know you are not going to be ok to go into work until the morning.

Secondly, company procedures (contract) dictate how you must inform of inability to attend. For me, this has to be a call directly to HR or your line manager - which means waiting until they arrive at the office.

Ok, so how much notice should viewers give sellers that they are not going to bother turning up?

Personally, if i am viewing a property, i have already done a lot of research to decide if that property is right for me. So not going to pull out of a viewing unless an emergency occurs. So far has never happened. Barring emergencies that you have no control over i would think at least 24 hours notice of cancellation would be the most respectful thing.

Ok, I would agree. My take is that people are using tools like PropertyLog etc. to weed out potentially time wasting sellers, and rather than get into the awkward conversation about price just don`t bother showing up, why else wouldn`t you go to see a house that you are interested in?