Wilko now charge for click and collect/order and collect!

booter

Pollycat said:

Just call into store and buy what you want.
That's free.

And that's fine if it's a huge store which carries the stock.  My local isn't and doesn't.  Nor is there a way to check stock at the local store and/or reserve an item. 

IvanOpinion said:

A couple of quid for someone to go around and put your order together and do the paperwork - sounds like a bargain, if like me, you value your own time.

I do value my time, but I like to pay the price quoted - I'll give you an example.  I wanted a window blind - they're on offer at the mo.  They don't have the size I'm after at my local (1.5 miles away).  So I have 2 choices - either go to a larger store 5 miles away (time+fuel) in the hope they may have it in stock (there's no way to check, apparently), or I order c&c and pay the £2.  Which then negates the offer price.  Plus, of course, certain things are only available online - which therefore means that the price quoted will never be the price paid.  £2 may be nothing to some but it makes a difference to me.

IvanOpinion

booter said:

Pollycat said:

Just call into store and buy what you want.
That's free.

And that's fine if it's a huge store which carries the stock.  My local isn't and doesn't.  Nor is there a way to check stock at the local store and/or reserve an item. 

IvanOpinion said:

A couple of quid for someone to go around and put your order together and do the paperwork - sounds like a bargain, if like me, you value your own time.

I do value my time, but I like to pay the price quoted - I'll give you an example.  I wanted a window blind - they're on offer at the mo.  They don't have the size I'm after at my local (1.5 miles away).  So I have 2 choices - either go to a larger store 5 miles away (time+fuel) in the hope they may have it in stock (there's no way to check, apparently), or I order c&c and pay the £2.  Which then negates the offer price.  Plus, of course, certain things are only available online - which therefore means that the price quoted will never be the price paid.  £2 may be nothing to some but it makes a difference to me.

So now you are saying that their time and effort to locate the item and deliver it to the store nearest to you is worth nothing.  They are saving you having to drive an additional 7 miles including the time to do so.  On either the cost of my time OR the cost of using the car the £2 they are charging is an absolute bargain.

The fact you say that the £2 'makes a difference' makes me think you put a very very low value on your own time.  I would also say that if £2 '[negates the offer price' then it isn't much of an offer.

Pollycat

booter said:

And that's fine if it's a huge store which carries the stock.  My local isn't and doesn't.  Nor is there a way to check stock at the local store and/or reserve an item. 

So what are your options?

I appreciate that you are venting and this is the Praise, Vent and Warnings board but if you want an item specifically from Wilko and it's not in stock at your local store...

Tigsteroonie

booter said: or I order c&c and pay the £2.  Which then negates the offer price.  Plus, of course, certain things are only available online - which therefore means that the price quoted will never be the price paid.  £2 may be nothing to some but it makes a difference to me.

I would say these are the most annoying factors - it's only an offer if you happen to be able to pick up the item in store. If you want to guarantee getting the item, it's no longer an offer.

prowla

KatrinaWaves said:

prowla said:

KatrinaWaves said:

elle_may said:

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

You honestly think there is zero extra work in a click and collect? It just magically finds its way onto the truck packaged up for you and magically gets to the customer service desk? It’s not just a fuel cost.

If you wonder why they start charging when it’s previously been free, just reread SevenOfNines post where she immediately returns items she only bought to get free click and collect. That’s where the extra work is and why ‘free to the customer’ stuff stops being free to the customer. 

I do think that; the cost of presenting an item to a customer in-shop vs presenting it to them at a collection point should be similar.

And how are we to ascertain how much the store pays in transportation costs, for fuel, vehicles, staffing and storage along the way? 

If someone doesn’t want to pay £2 to save walking around the shop looking for it, and it potentially not even being there, then that’s their choice. It’s a very small price to pay to save your time. Time is money too...

Well, thinking through it logically...

• The cost of transporting the item from the depot or the supplier should be the same regardless as to whether it is to be displayed on the shop floor or taken to a collection point. So transportation costs, fuel, etc. are irrelevant.
• Shops generally have an on-site warehouse for storage of stock, unless goods-in goes directly to the shop floor and they never have stock out back. So storage costs are irrelevant.
• Then there is the question of the costs of collection vs. operating a shop floor, which is where the difference lies.

So, looking at that third point:

• On the one hand I would assume there are the costs of running a premises where members of the public are invited, which needs to be manned, which needs to be well-presented, which needs tills to be operated, which requires social distancing, which needs someone to make a list of what needs replenishing and take the item(s) from the warehouse/on-site storage and present it neatly on the shop floor displays, the square footage of the shop floor, and so-on, add up to a certain certain amount.
• On the other hand, there would be costs associated with running a collection point, which would include collecting the item from the on-site storage, checking and handing it over to the customer, the cost of manning it.

Neither me nor you can give a precise breakdown of that third point, because it depends upon how the shop chooses to implement it:

• I would think that the supermarkets having staff filling up shelves with goods and then other staff walking the floor taking those things back off the shelves into trollies in proxy of the customer would be expensive and inefficient to operate. An example of this is the Tesco staff pushing trollies of boxes around the shop, filling them up and taking them to the collection point for customers to pick up.
  
• In contrast, a collection point off the warehouse with a buzzer to call an attendant to bring out your pre-booked item would be cheap and efficient. An example of this is the Argos collection points in Sainsbury's supermarkets, where you go to the desk, flash the details and collection code on your mobile phone, and a couple of minutes later walk out with your item. In fact this model is so cheap that shops will even front Amazon collections, for which they must get pennies.
  

Overall, I would say that running a collection point for pre-purchased items should be cheaper than operating than a walk-in shop.

Of course, the alternative is not to operate it or to add on costs and so risk losing the customer, who can simply browse the internet and see if they can purchase it from somewhere else cheaper.

jon81uk

prowla said:

The cost of transporting the item from the depot or the supplier should be the same regardless as to whether it is to be displayed on the shop floor or taken to a collection point. So transportation costs, fuel, etc. are irrelevant

Items for click and collect are often sent individually. Whereas whats sold in that store is sent as a whole box of items, sensible packed and stacked well to minimise delivery costs. The cost of sending the one item you need will be higher that the box of items they normally sell.
Also I'm not sure on Wilko but some places send orders to stores via courier the same as if they were sent to home addresses, they don't always go in the normal delivery to store as the store may only get certain deliveries on certain days.

But overall it just comes down to the fact of is the price of the item plus the price of delivery (or collection) what I want to pay for it. If it is too high, go somewhere else.

KatrinaWaves

prowla said:

KatrinaWaves said:

prowla said:

KatrinaWaves said:

elle_may said:

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

You honestly think there is zero extra work in a click and collect? It just magically finds its way onto the truck packaged up for you and magically gets to the customer service desk? It’s not just a fuel cost.

If you wonder why they start charging when it’s previously been free, just reread SevenOfNines post where she immediately returns items she only bought to get free click and collect. That’s where the extra work is and why ‘free to the customer’ stuff stops being free to the customer. 

I do think that; the cost of presenting an item to a customer in-shop vs presenting it to them at a collection point should be similar.

And how are we to ascertain how much the store pays in transportation costs, for fuel, vehicles, staffing and storage along the way? 

If someone doesn’t want to pay £2 to save walking around the shop looking for it, and it potentially not even being there, then that’s their choice. It’s a very small price to pay to save your time. Time is money too...

Well, thinking through it logically...

• The cost of transporting the item from the depot or the supplier should be the same regardless as to whether it is to be displayed on the shop floor or taken to a collection point. So transportation costs, fuel, etc. are irrelevant.
• Shops generally have an on-site warehouse for storage of stock, unless goods-in goes directly to the shop floor and they never have stock out back. So storage costs are irrelevant.
• Then there is the question of the costs of collection vs. operating a shop floor, which is where the difference lies.

So, looking at that third point:

• On the one hand I would assume there are the costs of running a premises where members of the public are invited, which needs to be manned, which needs to be well-presented, which needs tills to be operated, which requires social distancing, which needs someone to make a list of what needs replenishing and take the item(s) from the warehouse/on-site storage and present it neatly on the shop floor displays, the square footage of the shop floor, and so-on, add up to a certain certain amount.
• On the other hand, there would be costs associated with running a collection point, which would include collecting the item from the on-site storage, checking and handing it over to the customer, the cost of manning it.

Neither me nor you can give a precise breakdown of that third point, because it depends upon how the shop chooses to implement it:

• I would think that the supermarkets having staff filling up shelves with goods and then other staff walking the floor taking those things back off the shelves into trollies in proxy of the customer would be expensive and inefficient to operate. An example of this is the Tesco staff pushing trollies of boxes around the shop, filling them up and taking them to the collection point for customers to pick up.
  
• In contrast, a collection point off the warehouse with a buzzer to call an attendant to bring out your pre-booked item would be cheap and efficient. An example of this is the Argos collection points in Sainsbury's supermarkets, where you go to the desk, flash the details and collection code on your mobile phone, and a couple of minutes later walk out with your item. In fact this model is so cheap that shops will even front Amazon collections, for which they must get pennies.
  

Overall, I would say that running a collection point for pre-purchased items should be cheaper than operating than a walk-in shop.

Of course, the alternative is not to operate it or to add on costs and so risk losing the customer, who can simply browse the internet and see if they can purchase it from somewhere else cheaper.

I don’t think you truly understand the costs of running a business as there is a lot here which doesn’t make any sense...  I’m not sure how your ‘logic’ can possibly come
to the conclusion that adding on an additional service is cheaper, but okay. 

abc987

They lost my custom for this £2 charge for click and collect.
They deliver stuff to the store anyway, so 1 more item on the lorry isn't going to cost anything
Simples!
Obviously they have enough mugs paying the £2 fee, so why would they change. It's when people stop paying the £2 fee, then they will  sit up and take notice.
Ebay, usually free delivery.

[Deleted User]

abc987 said:

They lost my custom for this £2 charge for click and collect.
They deliver stuff to the store anyway, so 1 more item on the lorry isn't going to cost anything
Simples!

As long as they shove it on the lorry with the rest of the stuff and put it on the shelf with the rest of the stuff and let you go in and look for it while you hope it's still there, then yes, simples indeed.

sheramber

Nothing is free. The cost has been covered in the purchase price.