Wilko now charge for click and collect/order and collect!

MothballsWallet

bradders1983 said:

Spank said:

roddydogs said:

Because argos, Homebase is?

If Argos and Homebase jumped off a cliff should Wilko do so as well?

And this is how the world works. Just wait until the first bank ends free banking, the rest will fall quickly into line.

The FCA wanted banks to change overdrafts to "improve competition" - they all did the same thing and jacked up overdraft interest rates to near 40% APR and the FCA did Sweet Felicia Adams about their total rooster up.

Pollycat

MothballsWallet said:

The FCA wanted banks to change overdrafts to "improve competition" - they all did the same thing and jacked up overdraft interest rates to near 40% APR and the FCA did Sweet Felicia Adams about their total rooster up.

You beat me to it.

Sometimes having everything the same isn't a good result for the consumer.

SevenOfNine

booter said:

My grumble for today......I don't know when it started, but as in the title, Wilko now charge £2 for c&c (or as they call it, order and collect).  Grrrrr.  Nice one Wilko

Last time I looked this was the praise, vent & warnings board, so you are entitled to vent & warn!

I think this will be on the increase now, as businesses try to claw back lost revenue any way they can caused by the pandemic. I think Boots changed as well some time ago.

I use minimum spend free click/collect at some stores, (eg Sainsbury's TU & M&S), when I collect I also return the item in the package that I only purchased to push the order over the limit to qualify for free collection. I'm not bothered when the returned credit gets back to my c/c.

elle_may

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

KatrinaWaves

elle_may said:

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

You honestly think there is zero extra work in a click and collect? It just magically finds its way onto the truck packaged up for you and magically gets to the customer service desk? It’s not just a fuel cost.

If you wonder why they start charging when it’s previously been free, just reread SevenOfNines post where she immediately returns items she only bought to get free click and collect. That’s where the extra work is and why ‘free to the customer’ stuff stops being free to the customer. 

ThumbRemote

SevenOfNine said:

booter said:

My grumble for today......I don't know when it started, but as in the title, Wilko now charge £2 for c&c (or as they call it, order and collect).  Grrrrr.  Nice one Wilko

I think this will be on the increase now, as businesses try to claw back lost revenue any way they can caused by the pandemic. I think Boots changed as well some time ago.

Wilko were open throughout the spring lockdown, and from what I saw did very well out of it. 

SevenOfNine

KatrinaWaves said:

elle_may said:

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

You honestly think there is zero extra work in a click and collect? It just magically finds its way onto the truck packaged up for you and magically gets to the customer service desk? It’s not just a fuel cost.

If you wonder why they start charging when it’s previously been free, just reread SevenOfNines post where she immediately returns items she only bought to get free click and collect. That’s where the extra work is and why ‘free to the customer’ stuff stops being free to the customer. 

This site is called MONEY SAVING EXPERT! 

KatrinaWaves

SevenOfNine said:

KatrinaWaves said:

elle_may said:

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

You honestly think there is zero extra work in a click and collect? It just magically finds its way onto the truck packaged up for you and magically gets to the customer service desk? It’s not just a fuel cost.

If you wonder why they start charging when it’s previously been free, just reread SevenOfNines post where she immediately returns items she only bought to get free click and collect. That’s where the extra work is and why ‘free to the customer’ stuff stops being free to the customer. 

This site is called MONEY SAVING EXPERT! 

Oh I had no idea until you wrote it in capitals with an exclamation mark.

I was simply offering an explanation why companies that offer ‘free click and collect’
stop offering it, like the OP is so aggrieved by. I believe your description of how you and no doubt many others act, whilst indeed money saving, offers some insight into why companies no longer offer it. 

prowla

KatrinaWaves said:

elle_may said:

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

You honestly think there is zero extra work in a click and collect? It just magically finds its way onto the truck packaged up for you and magically gets to the customer service desk? It’s not just a fuel cost.

If you wonder why they start charging when it’s previously been free, just reread SevenOfNines post where she immediately returns items she only bought to get free click and collect. That’s where the extra work is and why ‘free to the customer’ stuff stops being free to the customer. 

I do think that; the cost of presenting an item to a customer in-shop vs presenting it to them at a collection point should be similar.

KatrinaWaves

prowla said:

KatrinaWaves said:

elle_may said:

Yes i understand if you are delivering to a home address you expect to pay. But as they are delivering stock to the store anyway and putting your click and collect on the same lorry and you go into store and buy for free. what is the difference. 

You honestly think there is zero extra work in a click and collect? It just magically finds its way onto the truck packaged up for you and magically gets to the customer service desk? It’s not just a fuel cost.

If you wonder why they start charging when it’s previously been free, just reread SevenOfNines post where she immediately returns items she only bought to get free click and collect. That’s where the extra work is and why ‘free to the customer’ stuff stops being free to the customer. 

I do think that; the cost of presenting an item to a customer in-shop vs presenting it to them at a collection point should be similar.

And how are we to ascertain how much the store pays in transportation costs, for fuel, vehicles, staffing and storage along the way? 

If someone doesn’t want to pay £2 to save walking around the shop looking for it, and it potentially not even being there, then that’s their choice. It’s a very small price to pay to save your time. Time is money too...