Cannot cancel ID mobile. Help

304 Posts

I'm unable to contact them in any meaningful way. There's no email, phone number and their web chat is permanently broken. I have tried their community forum (which I think is inappropriate for account sensitive information anyway) and I'm still unable to cancel my account. I've cancelled the direct debit and I'm getting hounded by automated emails demanding payment. What can I do? I've never used their service and really don't want my credit score hit for this nonsense.
0
Latest MSE News and Guides
Replies
https://www.idmobile.co.uk/help-and-advice/returns-cancellations
Chat is available once you are logged into your account or the app
Thanks