Cannot cancel ID mobile. Help

xlnc99

 complaint@idmobile.co.uk 

ACDeag

dahj said:

Flatulentoldgoat said:

So I've finally reached customer service, by pure luck it seems. They DO have an email (can I share it here for others?) They've cancelled the contract however they are digging their heels in and demanding payment. This is despite me insisting that I could not cancel during the cool down period as I had no means of contacting them. All I could do was cancel the DD. How can I dispute this?

Could you not have cancelled via the app, using a STAC/PAC with another provider or old fashioned letter?

I am assuming it was a new contract with a handset and they were cancelling under the 14 day distance selling rules.

Flatulentoldgoat

They're sitting on the complaint, and not issuing a deadlock letter....Do I still have to wait 8 weeks or can I go to the Ombudsman direct?

macman

No you can't.

g8ryj

There's loads of people having this exact same problem, including me. Its all over IDMobile's own community support channel.