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Cannot cancel ID mobile. Help
Comments
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complaint@idmobile.co.uk
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I am assuming it was a new contract with a handset and they were cancelling under the 14 day distance selling rules.dahj said:
Could you not have cancelled via the app, using a STAC/PAC with another provider or old fashioned letter?Flatulentoldgoat said:So I've finally reached customer service, by pure luck it seems. They DO have an email (can I share it here for others?) They've cancelled the contract however they are digging their heels in and demanding payment. This is despite me insisting that I could not cancel during the cool down period as I had no means of contacting them. All I could do was cancel the DD. How can I dispute this?0 -
They're sitting on the complaint, and not issuing a deadlock letter....Do I still have to wait 8 weeks or can I go to the Ombudsman direct?
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No you can't.No free lunch, and no free laptop
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There's loads of people having this exact same problem, including me. Its all over IDMobile's own community support channel.0
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