Emails

peter_the_piper

This may seem a silly question but does anyone have an email addy for American Express (UK)? The reason being is that my wife keeps getting mails for another person with the same email address with just a stop different. eg  hers is abc123@gmail.com and the mails she gets are abc.123@gmail.com. As these emails show financial details for the other person she want them stopped. We have tried emailing the other person but the mail keeps coming back to us. I could phone them but I would rather do this in writing. I've tried the website of course but no emails.

D3xt3r5L4b

You need to call them

NoodleDoodleMan

0800 917 8047

[Deleted User]

Could also do it in a live chat https://www.americanexpress.com/uk/contact-us/ 
Or write:
American Express Europe LLC (AEELLC) trading as American Express Travel, Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX,

peter_the_piper

Thanks very much for the assist, We'll have to ring as you need an account to do live chat. Cheers.

sausage_time

In gmail, "dots" are ignored.  So abc.123@gmail.com is the same as abc123@gmail.com (and a.b.c.1.2.3@gmail.com).  I think someone has registered the wrong e-mail address which maps onto your wife's.  Amex will sort it I'm sure.

Some loser in Australia keeps using my e-mail address (without the dot).  I know so much about that person - including the job interviews that he must have missed because he didn't get the mail. 

wiseonesomeofthetime

I migrated a hotmail address to outlook quite a few years ago, yet it looks like hotmail have allowed my original email to be re-used as I keep getting emails for a namesake in another part of the country.

No financial details, yet, but plenty about his business, the equipment he hires, and venues he books! 🤷‍♂️

Just makes you wonder how many of your own emails get redirected to others!

jimbo26

sausage_time said:

In gmail, "dots" are ignored.  So abc.123@gmail.com is the same as abc123@gmail.com (and a.b.c.1.2.3@gmail.com).  I think someone has registered the wrong e-mail address which maps onto your wife's.  Amex will sort it I'm sure.

Some loser in Australia keeps using my e-mail address (without the dot).  I know so much about that person - including the job interviews that he must have missed because he didn't get the mail. 

Same here, keep getting invoices, quotes, hotel reservations for a guy in the US. He's just had an outside faucet fitted, got a quote for an engine rebuild and off to Dallas next month for a conference! I've even been invited to a Zoom meeting with his company.

peter_the_piper

So is it worth bothering AE and just delete the posts?

glennevis

peter_the_piper said:

So is it worth bothering AE and just delete the posts?

Yes it is because even though the explanation about gmail addresses is correct it might be attempted identity theft.

PRAISETHESUN

I've had similar things happen in the past and usually I give it once chance for the organisation concerned to get it sorted and after that I just bin/delete letters/emails as appropriate. Keep a record that you attempted to resolve the situation if you're worried about being accused of something but apart from that if the person doesn't want to resolve the situation then that's their problem, not yours.