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Hermes, are they still bad?
in Praise, vent & warnings
22 replies 684 views
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How this courier are still in business, I will never know.
Yodel, on the other hand.....
My bank have taken the transaction off hold & reversed it instead, fine if Sports Direct don't contest that, but I also part paid with a £12 credit note, so it seems I'm going to lose that bit. TBH such a piddling sum it's not worth bothering about, except the principle of non-delivery & to serve as a warning to me on method of payment on-line AND more specifically, Hermes delivery. I no longer trust them. Sports Direct should just reimburse me in full & claim their money back from Hermes, they have no proof of delivery because they did not deliver it, not here anyway!
"Under the Consumer Rights Act and the Consumer Contracts Regulations, the goods remain your responsibility until they are received by me and I would request that you now make arrangements for the items to be delivered to me without delay and would request that you confirm that you will do this on receipt of this complaint.
If you are unable to do so I will be entitled to consider our contract at an end and will expect you to refund me the full purchase price and any delivery charges".
My lesson learnt is DO NOT pay for items using credit notes, CC only so chargeback or section 75 can be used. I'm thankful this isn't for any great sum, but that's not the point. I'll try MSE Resolver next - because semi lockdown has given me lots of time to see this through.