Need help appealing / cancelling of "PCN" from One Parking Solution. Thank you

Onthewall

The signage is awful, only one and that’s tough to see..

Le_Kirk

Coupon-mad said:

Wow.  OPS have got DVLA data too early.  Can you send me a pm please, I'd like to assist you with the complaint.  Please send me a message showing me also where (Google Maps) this was, exactly...
You can trust me by private message; others can confirm.

Absolutely you can trust @Coupon-mad she has beaten OPS in court.

Umkomaas

Le_Kirk said:

Coupon-mad said:

Wow.  OPS have got DVLA data too early.  Can you send me a pm please, I'd like to assist you with the complaint.  Please send me a message showing me also where (Google Maps) this was, exactly...
You can trust me by private message; others can confirm.

Absolutely you can trust @Coupon-mad she has beaten OPS in court.

I totally concur. CM will really help you. 

Philou

Thank you so very much guys! Ever so grateful. 
CM i'll pm you

Philou

Hello All,
To update you for the purposes of this forum here, I'd just like to thank everyone, especially CM, for the assistance provided throughout. OPS has finally (after a few back and forth with them, BPA and DVLA) backed down and cancelled the PCN! Yaay! One point that I feel I should stress out for the attention of other unfortunate motorists, who may fall victim of their scam, is to save down all the photographic evidence uploaded on their website as you'll be given access only once when logging in (at least that's how it was for me). OPS had lied by saying the attendant had to mark the PCN as a "drive off" because the driver had removed the ticket prior to the attendant taking the picture (which was what supposedly prompted them to obtain the RK's details from DVLA earlier). This was clearly false as they had taken a photo of the ticket on the windscreen that they uploaded. I had forwarded this to BPA and subsequently the PCN was cancelled.
Once again, thank you all very much.

D_P_Dance

They have wasted your time, consider wasting some of theirs, read this,

https://www.citizensadvice.org.uk/law-and-courts/legal-system/small-claims/making-a-small-claim/

Redx

It has been clear to me for a long time that OPS are one of the gutter snipe low life ex clamper sc#mmers that will break laws and commit fraud in pursuit of the £££££s

I sincerely hope that the new CoP puts the final nail into their coffin as well as EPS , NPE and a good few others !!

At least D#ck Turpin wore a mask !!

beamerguy

Redx said:

It has been clear to me for a long time that OPS are one of the gutter snipe low life ex clamper sc#mmers that will break laws and commit fraud in pursuit of the £££££s

I sincerely hope that the new CoP puts the final nail into their coffin as well as EPS , NPE and a good few others !!

At least D#ck Turpin wore a mask !!

100% agreed. OPS are doomed with the new CoP.  Is this not yet another case of the BPA running their business on the backs of scammers

Philou

Hello All,
for the purpose of other users of the forum please see below response from BPA...


Dear MXXX
Thank you for your email which has been passed to myself to respond.
I am aware of the case that was investigated by XXX and believe the appropriate action has occurred.

One Parking have advised the parking attendant was in the process of issuing the ticket when the driver turned up.  The ticket was put on the windscreen, however, the attendant required one more picture to be taken before he was satisfied the ticket was issued in line with their processes.  It is alleged the driver drove off before the parking attendant could take the final picture.

We have spoken to One Parking about this situation as we do not believe this constitutes a ‘drive off’ and therefore your data should not have been requested from the DVLA so soon.  One Parking are aware that this was not correct and have taken steps to prevent this from happening in the future. 

If this scenario happened again, One Parking will wait until day 29 before requesting keeper data (assuming the driver had not appealed or paid within 28 days). 

Under clause 6.6 of our Code, we look for the Operator to rectify any non compliance with our Code:

6.6 If we find there has been a failure to comply with the Code, either during a complaint investigation or a compliance audit, you must make appropriate changes to your business operation to bring it into compliance. We will write to you asking for the changes to be made. This will be a formal request and we will give you a timescale for you to make the changes and send us evidence that you have done this. Depending on the nature and severity of the alleged Code breach, we may issue suspended Sanction Points and/or a formal letter of censure.

On this occasion, we believe One Parking have made the appropriate rectifications and therefore have closed our investigation.
Kind regards
XXX

AOS Investigations Team

Coupon-mad

Why do the BPA think it is OK to tell a PPC that they've breached the CoP again and again, and just accept them saying 'oh sorry we didn't know/it was human error' and they just issue an advisory slap, and sweep the entire thing under the carpet with no sanctions?

What is the point of sanctions if they are not applied?

What is the point of some of these ex-clamper thug firms, at all?