Apcoa parking charge notice - Tesco carpark, St. Stephens, Hull - Unfair?

MiddleAgedDad

There's clearly been a problem with the validation machines but of course APCOA are denying it.

https://www.hulldailymail.co.uk/whats-on/shopping/st-stephens-tesco-parking-fines-4695879

Umkomaas

MiddleAgedDad said:

There's clearly been a problem with the validation machines but of course APCOA are denying it.

https://www.hulldailymail.co.uk/whats-on/shopping/st-stephens-tesco-parking-fines-4695879

They're unlikely to earn any income unless they do. Have some compassion! 😂

Coupon-mad

MiddleAgedDad said:

There's clearly been a problem with the validation machines but of course APCOA are denying it.

https://www.hulldailymail.co.uk/whats-on/shopping/st-stephens-tesco-parking-fines-4695879

Please can you and the other poster show that article and recount your experience to Steve Clark at the BPA to investigate?

steve.c@britishparking.co.uk

Coupon-mad

Coupon-mad said:

MiddleAgedDad said:

There's clearly been a problem with the validation machines but of course APCOA are denying it.

https://www.hulldailymail.co.uk/whats-on/shopping/st-stephens-tesco-parking-fines-4695879

Please can you and the other poster show that article and recount your experience to Steve Clark at the BPA to investigate?

steve.c@britishparking.co.uk

Have you done this now, both of you?  We have a third poster now:

https://forums.moneysavingexpert.com/discussion/6215151/apcoa-pcn

getready800

Coupon-mad said:

Coupon-mad said:

MiddleAgedDad said:

There's clearly been a problem with the validation machines but of course APCOA are denying it.

Please can you and the other poster show that article and recount your experience to Steve Clark at the BPA to investigate?

steve.c@britishparking.co.uk

Have you done this now, both of you?  We have a third poster now:

I have emailed Steve Clark today sharing the articles and outlining mine and my partners circumstances which show the PCN must have been an error.

getready800

Interesting to read in the comments from of an updated local article someone got a reply from Tesco Head Office:

"Ive just received a reply from TESCO head office stating that their investigation into this debacle has identified a fault on the system since the 1st of October and that anyone who has paid the fine will be reimbursed, also, anyone who hasn't paid yet, should follow the appeal process and the PCN will be cancelled."

Can't be certain on their authenticity so still did a registered keeper appeal.

Coupon-mad

Very good.  And I am glad you have raised it with the BPA because they need to be aware of some of the trashy scams and lies currently happening, even if they assist by lifting the carpet, we want to see it all exposed.

beamerguy

At one time if you contacted the CEO of Tesco, the ticket would get cancelled.
Now, Tesco just hold customers in contempt, they are a sad company.
I do not know anyone who shops at Tesco, tell a lie, I know one and she only uses Tesco because her mum has a staff discount card. Apart from that, Tesco are a disgraceful company and unworthy of customer trust

DrDonothing

I've just begun an email to dave.lewis@uk.tesco.com to state my dissatisfaction, but thought I'd check on the status of the parking charge before continuing.  Underneath the charge details it now says "This PCN/ECN is now closed. Thank you."
I presume this means that the Customer Service lady was correct in her statement to me and that she managed to get the charge cancelled.....unless someone knows different?

Le_Kirk

DrDonothing said:

I've just begun an email to dave.lewis@uk.tesco.com to state my dissatisfaction, but thought I'd check on the status of the parking charge before continuing.  Underneath the charge details it now says "This PCN/ECN is now closed. Thank you."
I presume this means that the Customer Service lady was correct in her statement to me and that she managed to get the charge cancelled.....unless someone knows different?

Is it still Dave Lewis?  Auntie Google says it is Ken Murphy.