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Have you or your daughter logged on to your eBay accounts whilst using someone else’s Wi-fi connection at a different address? Or has anyone else logged on to their eBay account whilst connected to your Wi-fi? Friends or family?1
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Now that is very possible. I very probably logged on to eBay through my eBay app on my phone, using someone else's wifi, during the last couple of months. Could that really be it?? It's something I might do anywhere - on the train, in a cafe etc, if I was bidding on something ...
I have just checked all my eBay messages to see if there was any request to confirm my account details, and there is nothing.
Thank you for trying to help.0 -
We had family using our house in August while we were away. I guess it's possible they could have used our wifi to log on to eBay on their phone .. but is this getting a bit tenuous?0
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dysynni said:Now that is very possible. I very probably logged on to eBay through my eBay app on my phone, using someone else's wifi, during the last couple of months. Could that really be it?? It's something I might do anywhere - on the train, in a cafe etc, if I was bidding on something ...
I have just checked all my eBay messages to see if there was any request to confirm my account details, and there is nothing.
Thank you for trying to help.1 -
Oh crikey! And eBay would just assume that the hacker was me. Is there any way to get them to look into this I wonder? (You would have thought they might have done so to start with). That is scary. Do you mean that this would have happened when I logged on using someone else's wifi? (I only used the wifi in another family member's house, and possibly a cafe.) You would think that, if this is the case, eBay might consider this a possibility and be prepared to believe me. Does this mean it's not safe to use the app other than in your own home??
Yes I can access my account still and have checked through all emails from eBay. Nothing of note.0 -
I doubt it was hacked as there would have most likely been obvious signs. I was thinking more along the lines that you’ve used the same Wi-fi as someone else who’s eBay account has been suspended and eBay have assumed you are linked to them by virtue of using the same IP address (this would only be via a Wi-fi connection, not 3G or 4G data).
I have an eBay business account and all visitors to my house are strictly not allowed to log in to their eBay accounts if they use our Wi-fi. Equally my staff are not allowed to use their personal eBay accounts in our office.1 -
noitsnotme said:I doubt it was hacked as there would have most likely been obvious signs. I was thinking more along the lines that you’ve used the same Wi-fi as someone else who’s eBay account has been suspended and eBay have assumed you are linked to them by virtue of using the same IP address (this would only be via a Wi-fi connection, not 3G or 4G data).
I have an eBay business account and all visitors to my house are strictly not allowed to log in to their eBay accounts if they use our Wi-fi. Equally my staff are not allowed to use their personal eBay accounts in our office.1 -
This is so helpful, thank you very much. I would never have thought of this. I have messaged eBay to ask them to check whether the 'risky activity' took place during the week that our guests were here. I doubt they will give me any information, but perhaps this might be the key to resolving this situation. Thank you.0
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noitsnotme said:I doubt it was hacked as there would have most likely been obvious signs. I was thinking more along the lines that you’ve used the same Wi-fi as someone else who’s eBay account has been suspended and eBay have assumed you are linked to them by virtue of using the same IP address (this would only be via a Wi-fi connection, not 3G or 4G data).
I have an eBay business account and all visitors to my house are strictly not allowed to log in to their eBay accounts if they use our Wi-fi. Equally my staff are not allowed to use their personal eBay accounts in our office.theonlywayisup said:noitsnotme said:I doubt it was hacked as there would have most likely been obvious signs. I was thinking more along the lines that you’ve used the same Wi-fi as someone else who’s eBay account has been suspended and eBay have assumed you are linked to them by virtue of using the same IP address (this would only be via a Wi-fi connection, not 3G or 4G data).
I have an eBay business account and all visitors to my house are strictly not allowed to log in to their eBay accounts if they use our Wi-fi. Equally my staff are not allowed to use their personal eBay accounts in our office.
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Sobering indeed. I hope I will hear back from eBay with confirmation or otherwise, though my recent experience of trying to gain some insight into the situation does not fill me with optimism.0
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