Advice on Mortgage Decline and Appeal.

Sammie1987

Morning,
So we submitted a mortgage application to Santander on August 3rd and after 4 long weeks on August 31st, our broker rang and said he had just received an email saying the mortgage was agreed, felt amazing, told everyone, couldn't of been happier.

Fast forward to September 2nd and the broker rang again and said "It's not good news, I've just had an email saying the mortgage was agreed in error and they've declined your mortgage". So as you can imagine absolutely heart broken to say the least after getting the email to say agreed.

We requested information from Santander as to the reason for the decision and this is what came back:
They did not like the conduct of my bank because I seemed to go overdrawn without an overdraft. Explanation: I didn't have a recent bank statement so sent the transactions from online banking but for some reason on the online banking, funds do not clear correctly as they do on bank statements, so it looks like I go overdrawn, however I never do go overdrawn nor could I. 

Second reason: Betting transactions on my bank. Explanation, I work in a bookies so do bet on football, lotto, etc but not frequent like every month, just sporadically. Basically when I checked the bank transactions I had sent to the application, it did look like I had used an overdraft to gamble, which obviously I hadn't due to not having an overdraft.

So, I can understand why they have come to the decision but I have now sent my broker my original bank statements because they show correct information that shows I have never gone overdrawn in my bank account.

The broker has put in a complaint and has sent our case to appeal.

Sorry for such a long post, wanted to provide all relevant information.

Does anyone think they could change their decision, given the more evidence to support my bank never going overdrawn?

Thanks for getting this far 😊

Comms69

Im not sure on what basis you're appealing tbh. You will have gone overdrawn at some point, even if it's for a few hours. 

They arent obliged to lend to you, either you're desperate to borrow and then you shouldn't - especially if you work in a bookies. Or another lender will lend you the money. 

Sorry

Sammie1987

Comms69 said:

Im not sure on what basis you're appealing tbh. You will have gone overdrawn at some point, even if it's for a few hours. 

They arent obliged to lend to you, either you're desperate to borrow and then you shouldn't - especially if you work in a bookies. Or another lender will lend you the money. 

Sorry

We would like to borrow Yes because we have found the house we want, not sure why I shouldn't get a mortgage because I work in a bookies, any reason for that? 

GDB2222

What happens if you start a new application with a different lender? Does this refusal count against you?

Sammie1987

GDB2222 said:

What happens if you start a new application with a different lender? Does this refusal count against you?

Not necessarily, all lenders are different, we are looking into the option of starting the process with a new lender but allowing the Broker to appeal in the meantime as it would be the quicker option if successful.  

eidand

in your place, I'd try one more lender and of course, be a bit more careful what you submit, making sure the information presented is correct. If you get a second decline, then I'd stop for a while, put your accounts in order, save hard, no more gambling for a while and then try again in 6 months or so. You need the hard searches to be old enough ( 6 months ), I would think, so they don't count against you.

Stenwold

Comms69 said:

Im not sure on what basis you're appealing tbh. You will have gone overdrawn at some point, even if it's for a few hours. 

They arent obliged to lend to you, either you're desperate to borrow and then you shouldn't - especially if you work in a bookies. Or another lender will lend you the money. 

Sorry

It's not uncommon for transactions to appear in online services at different times to the transaction dates/times, so the OP may not have gone overdrawn at any point.

Not sure why someone who is trying to move house shouldn't just because they are desperate to? And what does working in a bookies have to do with anything?

Sounds like there is good grounds for appeal, especially if you've got the original statements to prove your case - I'd be surprised if your broker doesn't get the decision overturned.

Good luck 

Comms69

Sammie1987 said:

Comms69 said:

Im not sure on what basis you're appealing tbh. You will have gone overdrawn at some point, even if it's for a few hours. 

They arent obliged to lend to you, either you're desperate to borrow and then you shouldn't - especially if you work in a bookies. Or another lender will lend you the money. 

Sorry

We would like to borrow Yes because we have found the house we want, not sure why I shouldn't get a mortgage because I work in a bookies, any reason for that? 

Only because of the current job insecurity is all i meant

Sammie1987

Stenwold said:

Comms69 said:

Im not sure on what basis you're appealing tbh. You will have gone overdrawn at some point, even if it's for a few hours. 

They arent obliged to lend to you, either you're desperate to borrow and then you shouldn't - especially if you work in a bookies. Or another lender will lend you the money. 

Sorry

It's not uncommon for transactions to appear in online services at different times to the transaction dates/times, so the OP may not have gone overdrawn at any point.

Not sure why someone who is trying to move house shouldn't just because they are desperate to? And what does working in a bookies have to do with anything?

Sounds like there is good grounds for appeal, especially if you've got the original statements to prove your case - I'd be surprised if your broker doesn't get the decision overturned.

Good luck 

Thank you, In fairness we are not desperate to move, although we do live in a small 3 bed with 5 of us, however I'm really hoping we don't lose the house we are trying to get a mortgage on because its just so lovely.

Didn't understand the bookies comment either, its still a job and paying, plus I've worked there 4.5yrs, would probably not help me to change to an unsecured job right now. 

Comms69

Stenwold said:

Comms69 said:

Im not sure on what basis you're appealing tbh. You will have gone overdrawn at some point, even if it's for a few hours. 

They arent obliged to lend to you, either you're desperate to borrow and then you shouldn't - especially if you work in a bookies. Or another lender will lend you the money. 

Sorry

It's not uncommon for transactions to appear in online services at different times to the transaction dates/times, so the OP may not have gone overdrawn at any point.

Not sure why someone who is trying to move house shouldn't just because they are desperate to? And what does working in a bookies have to do with anything?

Sounds like there is good grounds for appeal, especially if you've got the original statements to prove your case - I'd be surprised if your broker doesn't get the decision overturned.

Good luck 

The transactions can appear at odd times, but the balance is always accurate.

Bookies are currently closing left right and centre, so job insecurity would be my concern

numbercruncher8

If you worked in a bookies and didn't gamble I'm sure there would be no problems. I think it's phrased badly. Working at that place does not force you to make these transactions.

I'd guess the banks are being cautious. Maybe technically you don't go overdrawn. But it is not difficult to see that gambling when the account is close to zero doesn't paint the most responsible picture. Maybe you have loads stashed away, but they won't see that.