Mytrip Refund

Westin

h_g_eccles said:

mattyprice4004 said:

h_g_eccles said:

I’m also waiting for a refund from mytrip, for flights that were cancelled in March 2020. I eventually got the money from my bank via a Visa chargeback, only for mytrip to dispute it and claw the money back! I’m now back to emailing mytrip to try to pursue a refund directly again, but I’m not hopeful of seeing my money without taking legal action.

How did they successfully dispute it if you’re due a refund?
Was your flight definitely cancelled, or could you just not board but it left anyway?

Reasons given were that I didn’t provide evidence and didn’t submit the claim within the timeframe, both of which are untrue and my bank agrees.

Yes, both flights were cancelled with no alternatives provided. I didn’t ask to cancel my booking at any point.

That doesn’t make sense.  Who did you not provide evidence to and if the bank agrees with you why did they reverse the chargeback?

Did you have confirmation of the flight cancellation (an email from airline/MyTrip?) if so would that not be your evidence?  Do you have any proof of the flight cancellation?  If you post the flight date, routing and flight number someone with a paid subscription to FlightRadar24 or similar might be able to check back if it was indeed cancelled.

h_g_eccles

Westin said:

h_g_eccles said:

mattyprice4004 said:

h_g_eccles said:

I’m also waiting for a refund from mytrip, for flights that were cancelled in March 2020. I eventually got the money from my bank via a Visa chargeback, only for mytrip to dispute it and claw the money back! I’m now back to emailing mytrip to try to pursue a refund directly again, but I’m not hopeful of seeing my money without taking legal action.

How did they successfully dispute it if you’re due a refund?
Was your flight definitely cancelled, or could you just not board but it left anyway?

Reasons given were that I didn’t provide evidence and didn’t submit the claim within the timeframe, both of which are untrue and my bank agrees.

Yes, both flights were cancelled with no alternatives provided. I didn’t ask to cancel my booking at any point.

That doesn’t make sense.  Who did you not provide evidence to and if the bank agrees with you why did they reverse the chargeback?

Did you have confirmation of the flight cancellation (an email from airline/MyTrip?) if so would that not be your evidence?  Do you have any proof of the flight cancellation?  If you post the flight date, routing and flight number someone with a paid subscription to FlightRadar24 or similar might be able to check back if it was indeed cancelled.

I supplied evidence of the booking, the cancellation and my communication with mytrip when I submitted the chargeback claim. I guess the bank on the other end has the right to dispute the chargeback if the company asks them to though. Either way, my bank says there’s nothing more they can do.

Thanks for the tip but I already know the flight was cancelled for sure (and no one is disputing that).

Lesson learnt not to book flights through third parties again!

Butts

I'd put in a complaint to your Bank about this as you appear to have an open and shut case from the information supplied.
If they won't budge The Ombudsman may be required to intervene.

Westin

Did your bank not say why the chargeback was rejected?  If the flight was cancelled the airline should refund via MyTrip. Unless there is more to this case I cannot understand why you have either not been refunded by MyTrip or the chargeback been success.

Westin

@h_g_eccles :  Which airline were you booked to fly with?   

h_g_eccles

Westin said:

@h_g_eccles :  Which airline were you booked to fly with?   

The flights were with TAP Portugal, who seem to be ignoring the law and not issuing refunds, and MyTrip won’t refund me until they get the money from TAP.

I do have a complaint open with the bank. I’m guessing what’s happened is they didn’t process the claim correctly/when they said they had, and that’s why it was able to be disputed.

Westin

TAP Air Portugal were certainly dragging their feet and thumbing their obligations when it came to refunds.  At first they were pushing people to credit vouchers but I believe that has since changed.  Refund request backlogs should be clearing.

The refund request certainly must go via MyTrip.com.  A little on the process can be found here - 
https://www.mytrip.com/covid19/2-refunds-f2106d/how-does-the-refund-process-work-c80e98/

MyTrip certainly will not refund you until they are refunded by TAP Air Portugal.  There is also a €30 fee for processing your refund request which will be deducted from any money received from the airline.

Do_Not_Book_With_MyTrip_com

You can complaint to the Swedish Consumer Protection Authority.

I cannot post the email but basically it is Konsumentverket AT konsumentverket DOT se

Jmdjam

hi,
has anyone managed to get at least a partial refund from mytrip? My flight in July 2020 was cancelled, booked using mytrip but with 2 different airlines, turkish airlines confirmed to me they refunded the outbound flight to mytrip in October 2020 but still waiting for SAS to refund inbound flight, seeing as part of my ticket is refunded I tried to get mytrip to pass that refund to me which they refused.  If SAS don’t refund it means i lose the refund from Turkish airlines.
does anyone know where I can complain to? After months of calling and emailing I’m getting nowhere and feel so frustrated.
SAS don’t reply to any email or phone call !!
thanks

Do_Not_Book_With_MyTrip_com

I posted a reply to help you but the pesky spam filter blocked it. Sick of it.