LastMinute.com - Contact Details for Refund

laurab321

I reluctantly had to agree to a Refund Credit Voucher in June 2020 for a holiday that was cancelled in March 2020. Today is the first day that I am able to contact them for a cash refund instead of booking a holiday in the future using the voucher, however I am now unable to contact them. Their telephone line is closed, online contact does not work, Facebook contact does not work, they haven’t responded to Twitter. 

Is anyone able to help please with either a telephone number that actually gets through to someone or advise what I can do if I still can’t get hold of them within the next couple of days.

Caz3121

someone reported a telephone number and email address in the last post on this thread https://forums.moneysavingexpert.com/discussion/6183044/no-point-booking-through-lastminute-com/p2
might be worth checking the other lastminute threads for ideas 

laurab321

I’ve tried that number thank you. LastMinute now miraculously don’t recognise my Booking ID or my telephone number and promptly cut me off. I don’t know what to do next. 

Barny1979

customercare@lastminute.com worked for me

laurab321

Barny1979 said:

customercare@lastminute.com worked for me

Thanks, I’ve tried that and am going to have to wait for them to respond. Last time they took a really long time and it would be so helpful if you could just speak to someone. 

watsonjle

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

laurab321

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

I will let you know and the same to you. I ended up having to use the email initially back in March when requesting my refund although could still get through to someone on the telephone at that point. My Booking ID is now showing as not existing when you enter it into their site. It’s so poor on their part, they’ve clearly made it as difficult as possible in the hope that people give up.

Barny1979

My booking reference for my booking this month disappeared in July.

laurab321

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

watsonjle

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

sheramber

Have you tried the phone numbers on this page.
Start dialling a  minute or two   before opening time to get through when lines open.