LastMinute.com - Contact Details for Refund

Butts

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Well you haven't looked very closely !!
I got my deposit back from Last Minute.com via chargeback with Capital One, took less than a week from start to finish.

laurab321

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Ok, thank you. I also reported to my bank on Tuesday who are sending me forms to start the charge back process which if successful takes around 3 months apparently. I’ve also started a complaints process with ABTA. I’ve got a case number but have to wait 28 days from the date in which I tried to contact them to give them a chance to reply. I’ve seen lots of comments too re people in the same boat. They still have the time to constantly post their latest holiday deals on their Facebook page though. A bit of a joke really. 

laurab321

sheramber said:

Have you tried the phone numbers on this page.
Start dialling a  minute or two   before opening time to get through when lines open.

I’ll have another look at the numbers to see if there are alternatives to what I have already tried. Thank you. The ones that I have tried to date have cost me £12 so far just to listen to a message and then be cut off. 

Butts

laurab321 said:

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Ok, thank you. I also reported to my bank on Tuesday who are sending me forms to start the charge back process which if successful takes around 3 months apparently. I’ve also started a complaints process with ABTA. I’ve got a case number but have to wait 28 days from the date in which I tried to contact them to give them a chance to reply. I’ve seen lots of comments too re people in the same boat. They still have the time to constantly post their latest holiday deals on their Facebook page though. A bit of a joke really. 

Are you having a giraffe, it took me less than a week !!

laurab321

Butts said:

laurab321 said:

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Ok, thank you. I also reported to my bank on Tuesday who are sending me forms to start the charge back process which if successful takes around 3 months apparently. I’ve also started a complaints process with ABTA. I’ve got a case number but have to wait 28 days from the date in which I tried to contact them to give them a chance to reply. I’ve seen lots of comments too re people in the same boat. They still have the time to constantly post their latest holiday deals on their Facebook page though. A bit of a joke really. 

Are you having a giraffe, it took me less than a week !!

Well lucky you. I wish I could say the same, I’ve been chasing since end of March.

Butts

laurab321 said:

Butts said:

laurab321 said:

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Ok, thank you. I also reported to my bank on Tuesday who are sending me forms to start the charge back process which if successful takes around 3 months apparently. I’ve also started a complaints process with ABTA. I’ve got a case number but have to wait 28 days from the date in which I tried to contact them to give them a chance to reply. I’ve seen lots of comments too re people in the same boat. They still have the time to constantly post their latest holiday deals on their Facebook page though. A bit of a joke really. 

Are you having a giraffe, it took me less than a week !!

Well lucky you. I wish I could say the same, I’ve been chasing since end of March.

Whatever possessed you to agree to accept a voucher off them in June ?
By then there was ample evidence emerging of their general incompetence and nefarious attitude towards refunding people.
Incidentally which Bank are you with ?
Mine was all done online including submission of documents.

All you need to "secure a conviction" is
A copy of the receipt of the original transaction/booking
A copy of the confirmation that the trip has been cancelled
A copy of your request for a refund from which they have 14 days to comply, after that period has elapsed "bobs your uncle" it's an open and shut case.

laurab321

Butts said:

laurab321 said:

Butts said:

laurab321 said:

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Ok, thank you. I also reported to my bank on Tuesday who are sending me forms to start the charge back process which if successful takes around 3 months apparently. I’ve also started a complaints process with ABTA. I’ve got a case number but have to wait 28 days from the date in which I tried to contact them to give them a chance to reply. I’ve seen lots of comments too re people in the same boat. They still have the time to constantly post their latest holiday deals on their Facebook page though. A bit of a joke really. 

Are you having a giraffe, it took me less than a week !!

Well lucky you. I wish I could say the same, I’ve been chasing since end of March.

Whatever possessed you to agree to accept a voucher off them in June ?
By then there was ample evidence emerging of their general incompetence and nefarious attitude towards refunding people.
Incidentally which Bank are you with ?
Mine was all done online including submission of documents.

All you need to "secure a conviction" is
A copy of the receipt of the original transaction/booking
A copy of the confirmation that the trip has been cancelled
A copy of your request for a refund from which they have 14 days to comply, after that period has elapsed "bobs your uncle" it's an open and shut case.

We had various communications with them prior to accepting the voucher. I’m with Santander who I contacted back in April requesting a chargeback however was told that Last Minute had to first refuse a refund before they would go down that route. So basically we felt that we were left with no option but to take the voucher and then request the cash refund on the 1st September.  I spoke to Santander this week who said everything is done via hard copies of paperwork (which I’ll need to submit the evidence of payment, cancellation and relevant correspondence) and not online and is a long process. I’m going to have to go with that and hope that it resolves it. I’ve also just had communication from ABTA this afternoon stating that they have relaxed their codes of conduct and I must either wait until the RCN expires or until 56 days after I first tried to contact Last Minute before they will get involved. 

Butts

laurab321 said:

Butts said:

laurab321 said:

Butts said:

laurab321 said:

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Ok, thank you. I also reported to my bank on Tuesday who are sending me forms to start the charge back process which if successful takes around 3 months apparently. I’ve also started a complaints process with ABTA. I’ve got a case number but have to wait 28 days from the date in which I tried to contact them to give them a chance to reply. I’ve seen lots of comments too re people in the same boat. They still have the time to constantly post their latest holiday deals on their Facebook page though. A bit of a joke really. 

Are you having a giraffe, it took me less than a week !!

Well lucky you. I wish I could say the same, I’ve been chasing since end of March.

Whatever possessed you to agree to accept a voucher off them in June ?
By then there was ample evidence emerging of their general incompetence and nefarious attitude towards refunding people.
Incidentally which Bank are you with ?
Mine was all done online including submission of documents.

All you need to "secure a conviction" is
A copy of the receipt of the original transaction/booking
A copy of the confirmation that the trip has been cancelled
A copy of your request for a refund from which they have 14 days to comply, after that period has elapsed "bobs your uncle" it's an open and shut case.

We had various communications with them prior to accepting the voucher. I’m with Santander who I contacted back in April requesting a chargeback however was told that Last Minute had to first refuse a refund before they would go down that route. So basically we felt that we were left with no option but to take the voucher and then request the cash refund on the 1st September.  I spoke to Santander this week who said everything is done via hard copies of paperwork (which I’ll need to submit the evidence of payment, cancellation and relevant correspondence) and not online and is a long process. I’m going to have to go with that and hope that it resolves it. I’ve also just had communication from ABTA this afternoon stating that they have relaxed their codes of conduct and I must either wait until the RCN expires or until 56 days after I first tried to contact Last Minute before they will get involved. 

I feel for you, what a truncated process.
Surely ABTA should kick Lastminute.com out ?
Just glad Capital One did it all online and in less than a week.

laurab321

Butts said:

laurab321 said:

Butts said:

laurab321 said:

Butts said:

laurab321 said:

watsonjle said:

laurab321 said:

watsonjle said:

Let me know how you get on Laurab321. I have been so frustrated trying to find some the contact details to request the cash exchange today too. They've made it impossible to find any contact details or even a process for the cash exchange on their website. I used the customer care email provided above (thank you Barny1979!) so hoping that works...

Hi, I don’t suppose that you’ve heard anything? I chased them via email again yesterday and still nothing. I’m wondering whether my bank might be able to do a charge back seeing as they’re making it so hard to get a response. 

Absolutely nothing. I've raised with my credit card company now to see if that will resolve it. There's a few threads on this forum where people are experiencing the same and I have yet to find anyone who's had success. I probably shouldn't be, but I'm shocked with how lastminute have gone about this - they have not provide a possible process to claim the cash refund and have shut off all communication channels.

Ok, thank you. I also reported to my bank on Tuesday who are sending me forms to start the charge back process which if successful takes around 3 months apparently. I’ve also started a complaints process with ABTA. I’ve got a case number but have to wait 28 days from the date in which I tried to contact them to give them a chance to reply. I’ve seen lots of comments too re people in the same boat. They still have the time to constantly post their latest holiday deals on their Facebook page though. A bit of a joke really. 

Are you having a giraffe, it took me less than a week !!

Well lucky you. I wish I could say the same, I’ve been chasing since end of March.

Whatever possessed you to agree to accept a voucher off them in June ?
By then there was ample evidence emerging of their general incompetence and nefarious attitude towards refunding people.
Incidentally which Bank are you with ?
Mine was all done online including submission of documents.

All you need to "secure a conviction" is
A copy of the receipt of the original transaction/booking
A copy of the confirmation that the trip has been cancelled
A copy of your request for a refund from which they have 14 days to comply, after that period has elapsed "bobs your uncle" it's an open and shut case.

We had various communications with them prior to accepting the voucher. I’m with Santander who I contacted back in April requesting a chargeback however was told that Last Minute had to first refuse a refund before they would go down that route. So basically we felt that we were left with no option but to take the voucher and then request the cash refund on the 1st September.  I spoke to Santander this week who said everything is done via hard copies of paperwork (which I’ll need to submit the evidence of payment, cancellation and relevant correspondence) and not online and is a long process. I’m going to have to go with that and hope that it resolves it. I’ve also just had communication from ABTA this afternoon stating that they have relaxed their codes of conduct and I must either wait until the RCN expires or until 56 days after I first tried to contact Last Minute before they will get involved. 

I feel for you, what a truncated process.
Surely ABTA should kick Lastminute.com out ?
Just glad Capital One did it all online and in less than a week.

We always go on holiday every year, but this year we thought we’d spend a bit more than usual, so it’s just typical that this has happened. 

You’d think that ABTA would kick them out but it seems that they’re just happy to leave them alone until they really have to get involved. It just makes me laugh that I have to give them yet another two months to reply when the voucher clearly has a date written on it from which you are entitled to your money. I bet even then there will be some excuse as to why I have to wait even longer. You’re lucky, I wish Santander were like that. 

Butts

Well today, 5 weeks after I got my refund through a chargeback, I have had a generic e-mail from LM.com kindly advising me they are finalising options for my refund details of which should be with me by the end of September.
How reassuring !!! - they are totally corrupt and incompetent beyond belief.
LastMinute.com you can stick your offers where the sun does not shine !!
I'm quite happy Capital One saw through your bull and did the honourable thing.