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CST Law & Leasing Company - Please Help.

24

Comments

  • 1505grandad
    1505grandad Posts: 3,828 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    "Agreed ... and this was the dispute that I was involved in with the Lease firm, but unfortunately i had a direct debit with the lease firm and had to wear the losses on those occasions."

    The indemnity claim process

    Under the Direct Debit Guarantee, the rules around refunds are particularly strong. A customer can request a refund (known as an "indemnity claim") for any payment, and provided the bank agrees with the validity of their indemnity claim, the customer will receive an immediate refund. Further, there is no time limit on when indemnity claims can be made.

  • D_P_Dance
    D_P_Dance Posts: 11,591 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    i had a direct debit with the lease firm and had to wear the losses on those occasions."

    there is no reason why you cannot try to get them back.  You probably have the law on yur side,  Be assertive.
    You never know how far you can go until you go too far.
  • Coupon-mad
    Coupon-mad Posts: 153,177 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    You didn't have to wear those losses.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Hello Gents.
    I appreciate all of the kind & helpful responses so far. So I have received another letter from CST today (earlier than anticipated, as the previous given date to respond was the 3rd September, see the previous letter uploaded).
    They have sent an LBC today (see below), and I would be extremely grateful of suggested next steps. Shall i begin requesting SARs from APCOA & CST?
    PS. I probably went overboard on the editing but I wanted to be sure there were no giveaways!

  • Redx
    Redx Posts: 38,084 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    If you haven't done a SAR already , then email the DPO at APCOA and get all your documents , pictures and data , attaching proof of I D under the GDPR law such as 2 recent redacted utility bills
  • Redx said:
    If you haven't done a SAR already , then email the DPO at APCOA and get all your documents , pictures and data , attaching proof of I D under the GDPR law such as 2 recent redacted utility bills
    Thanks Red. Can I use a drivers license?
  • Le_Kirk
    Le_Kirk Posts: 24,729 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Redx said:
    If you haven't done a SAR already , then email the DPO at APCOA and get all your documents , pictures and data , attaching proof of I D under the GDPR law such as 2 recent redacted utility bills
    Thanks Red. Can I use a drivers license?
    Not recommended, do you still the V5C relating to the parking events, otherwise your council tax bill (suitably redacted) or similar.
  • Le_Kirk said:
    Redx said:
    If you haven't done a SAR already , then email the DPO at APCOA and get all your documents , pictures and data , attaching proof of I D under the GDPR law such as 2 recent redacted utility bills
    Thanks Red. Can I use a drivers license?
    Not recommended, do you still the V5C relating to the parking events, otherwise your council tax bill (suitably redacted) or similar.
    Thank you Kirk. Why is it not recommended? I don't have the V5C as the lease has now finished and will struggle to get hold of a utility bill. Would you have any other suggestions?
  • Le_Kirk
    Le_Kirk Posts: 24,729 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    We don't recommend DL because they do not have a photo of you against which they can compare it.  You could scan it and redact information apart from your address as that is all they want.  Sympathise with the difficulty getting utility bills these days in any situation, as everywhere wants to go paperless yet companies still want a bill that has been sent to your address.  Some will accept copies downloaded from your utility supplier web site.  Check out what it says on the ICO web site as proof of ID.
  • Le_Kirk said:
    We don't recommend DL because they do not have a photo of you against which they can compare it.  You could scan it and redact information apart from your address as that is all they want.  Sympathise with the difficulty getting utility bills these days in any situation, as everywhere wants to go paperless yet companies still want a bill that has been sent to your address.  Some will accept copies downloaded from your utility supplier web site.  Check out what it says on the ICO web site as proof of ID.
    Thanks Kirk.
    Below is my SAR - is there anything else to include / remove? I will also email CST following this.
    'Hello.

    I would like to request a SAR but I deny any debt and the case must be put 'on hold' for not less than 30 days under the PAP for debt claims 2017.
    Name: ******
    Vehicle Registration Number: *****

    -All photos taken of Vehicle Registration number **** *** and any other photos related to the vehicle or this claim.

    - All letters/emails sent and received, including any appeal correspondence earlier

    - PDT machine record for, of payments made on the dates of:
    16th December 2019
    6th December 2019
    5th December 2019
    3rd December 2019
    2nd December 2019
    26th November 2019
    25th November 2019
    21st November 2019
    20th November 2019
    18th November 2019
    11th November 2019
    4th November 2019
    1st November 2019
    30th September 2019
    16th September 2019
    2nd September 2019
    4th July 2019

    - All data held including full copies of PCNs & Notice to Keeper letters.
    - List of all PCNs that are claimed to be outstanding against me or **** ***


    Please also confirm that this claim is a claim for all PCNs as opposed to several separate claims being raised.'


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