Bought a used car and want a refund..?

fylde2022

On Wednesday (3 days ago,) I bought a used car from a Car Sales Garage, for around £3K.

On the way home, an emissions warning light came on and the car seemed to go into limp mode, so we rang them the day after, to explain.
They told us to get a diagnostics report from a local garage, after explaining that we were unwilling to return to the garage in a faulty car and, also, as we had no way of returning home if they needed to keep the car in (around 1hr journey from Prsston to Manchester. )

We took it to a local garage and their computer reported a fault with the timing belt pulley.
As that has nothing to do with emissions, I suspect that it's a 2nd fault.
They have offered to pick it up, next week, to "take a look." 
I've, now, decided that I want my refund, 3 days after purchasing it.

What are my rights? 
What if they refuse my request of a refund?
I intend on requesting it AFTER they pick the car up.

Note: I've not sent off the log book, yet, so it's still in their name, right?
Thanks.

MinuteNoodles

The timing belt pulley issue can affect emissions as it would alter the timing of the opening and closing of inlet and exhaust valves thus altering the efficiency of how the fuel is burned and what comes out of the exhaust.

It is ultimately your responsibility to return the car to them if they don't come for it. If they refuse the request for a refund then its small claims court. It was never in their name, it was classed as "in trade". They may have altered the name of the registered keeper online when you bought it.

mattyprice4004

A little knowledge can be dangerous - that timing fault could well be causing the emissions issue as explained above. 
Just FYI, trains are running between Preston and Manchester. I got one last week. 

fylde2022

mattyprice4004 said:

A little knowledge can be dangerous - that timing fault could well be causing the emissions issue as explained above. 
Just FYI, trains are running between Preston and Manchester. I got one last week. 

Would you risk driving a car down the M55, M6, M60 motorways, that has a Timing Belt issue, that road recovery refused to cover, due to the mechanical fault?
Even their "free AA Road Recovery" said "no."

AdrianC

If it's undriveable, then won't the AA recover it to the supplier...?

Or find a transport company to take it back.

sweetsand

It appears to be a major problem - I see no reason why they should not refund you but be flexible if they ask you to take the car back, tell them re risks and what could happen and would the pay for your bus/train fare back.
If it was just a minior fault, then possibly no but two faults, possibly but be aware other garges can pick up many faults espcially with older cars though they may run ok for a long while.

fylde2022

AdrianC said:

If it's undriveable, then won't the AA recover it to the supplier...?

Or find a transport company to take it back.

The AA Road recovery refused to cover it, as it has a fault with the car.
I'm not going to lie to them, as it could go against me, if I had said "there's no fault."

sweetsand said:

It appears to be a major problem - I see no reason why they should not refund you but be flexible if they ask you to take the car back, tell them re risks and what could happen and would the pay for your bus/train fare back.
If it was just a minior fault, then possibly no but two faults, possibly but be aware other garges can pick up many faults espcially with older cars though they may run ok for a long while.

My issue, is that I cant get road recovery covered on the vehicle.
The thought of driving a faulty car back down the motorway is daunting.

They've offered to collect it on Monday or Tuesday, and look to fix it.

If it's just one fault, as one person said above, and it's fixed, I'll accept it, but if it's 2 faults, I want my money back.

AdrianC

So pay to get it transported... It's your responsibility to get it there.

onlyfoolsandparking

fylde2022 said:

AdrianC said:

If it's undriveable, then won't the AA recover it to the supplier...?

Or find a transport company to take it back.

The AA Road recovery refused to cover it, as it has a fault with the car.
I'm not going to lie to them, as it could go against me, if I had said "there's no fault."

sweetsand said:

It appears to be a major problem - I see no reason why they should not refund you but be flexible if they ask you to take the car back, tell them re risks and what could happen and would the pay for your bus/train fare back.
If it was just a minior fault, then possibly no but two faults, possibly but be aware other garges can pick up many faults espcially with older cars though they may run ok for a long while.

My issue, is that I cant get road recovery covered on the vehicle.
The thought of driving a faulty car back down the motorway is daunting.

They've offered to collect it on Monday or Tuesday, and look to fix it.

If it's just one fault, as one person said above, and it's fixed, I'll accept it, but if it's 2 faults, I want my money back.

Seems fair that they've offered to collect it on Monday/Tuesday, give them a chance to sort it then you can make your decision.

fylde2022

AdrianC said:

So pay to get it transported... It's your responsibility to get it there.

As stated, twice, they have offered to pick it up, on Monday or Tuesday...

I was asking for advice on my rights of a refund and how I'd go about it, if they refused.

The issue isn't transporting the car, as they have arranged to pick it up.

sweetsand

Dear OP
Arm yourself with this - it's quiet easy to read/follow and IMO sums up your woes.
Take note of the "reasonable" in that and work from there.
Not sure if you have asked, have you asked for a courtsey car free of charge? Give them a chance and see how it goes but be prepared sometimes even simple parts take a while to arrive
https://www.thecarexpert.co.uk/rejecting-a-car/
ATB
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