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Green Network Energy are trying to scam me?

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Comments

  • Farway
    Farway Posts: 15,080 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    GS.. said:
    Green network energy are sticking to their are principles of charging me for the same units twice I have asked to speak to a senior manager but that's been ignored I think I will need to involve the ombudsman to avoid paying for the same units twice
    Have you followed their complaints procedure?
    If so & getting nowhere write a real letter headed "Complaint" laying out your workings and evidence to them
    Sit back & wait and then if not satisfied you can go to Ombudsman

    Numerus non sum
  • GS..
    GS.. Posts: 220 Forumite
    100 Posts First Anniversary Photogenic
    Yes it's an official complaint with a reference number so it looks like I'll have to wait a few weeks and get the ombudsman
    {Signature removed by Forum Team - if you are not sure why we have removed your signature please contact the Forum Team}
  • GS..
    GS.. Posts: 220 Forumite
    100 Posts First Anniversary Photogenic
    Result!! She spoke to her senior manager and offered me £25 credit to cover the units. Shame she couldn't have sorted this without me making a formal complaint.
    {Signature removed by Forum Team - if you are not sure why we have removed your signature please contact the Forum Team}
  • Farway
    Farway Posts: 15,080 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    GS.. said:
    Result!! She spoke to her senior manager and offered me £25 credit to cover the units. Shame she couldn't have sorted this without me making a formal complaint.
    I suspect it's the formal complaint that triggers the result required
    It costs them very much more to review & follow up with Ombudsman than it does to do what they should've done it the first place

    Numerus non sum
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    100 Posts Second Anniversary Name Dropper
    edited 29 August 2020 at 12:21PM
    They are offering £60 off yours and whichever friend(s) you refer's energy bill(s).
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