Green Network Energy are trying to scam me?

Hammer_Time

As you have received your final bill from BG I would also email this to GNE as evidence. Good luck and hope they sort the problem out for you.

Hoof_Hearted

gas: 200 units at 3p (estimated tariff) = £6
electricity: 200 units at 14p (estimated) = £28
The closing reading of the previous supplier should match the opening reading of the new one. I had the same battle with the useless Together Energy. If the incorrect reading is within a certain range, they won't change it.

GS..

Well the damage is not as bad as I thought so I guess I'll have to live with it 

Hoof_Hearted said:

gas: 200 units at 3p (estimated tariff) = £6
electricity: 200 units at 14p (estimated) = £28
The closing reading of the previous supplier should match the opening reading of the new one. I had the same battle with the useless Together Energy. If the incorrect reading is within a certain range, they won't change it.

Talldave

There's a useless industry body for screwing up meter readings that "validates" your switching reading and often changes it. They tell your new supplier, who tells your old supplier and both suppliers create bills using that value.  I say useless because they think they know better than customer eyeballs,  photographs and smart meters. 

You should never lose out financially because suppliers use different opening/closing figures. The industry has a process that should prevent this from happening. 

You may lose out if the industry's fictional figure means you paid a higher price for some of your energy than you shuld have done. The industry doesn't care about this.

So the question is, did GNE send the revised figure to BG? If they did, the fault is with BG. If they didn't the fault is with GNE.  The fact that you've lost out financially is relevant and a matter of principle, so I would take it to the Ombudsman.  The only issue is possibly working out whether it's GNE or BG that is responsible. 

PixelPound

OFGEM state you cannot be charged for the same energy twice. So either you need to let your new supplier know what your old supplier final bill was or let your old supplier know what your new supplier is using and ask for a revised final bill.

It's no "scam". You did put the figures in and then they will have been sent for industry appraisal. So it may be just requesting a revised final bill from your old supplier.

PixelPound

bradders1983 said:

Why does everything have to be a "scam"? Woe betide its a human or computer error, or a mistake. 

Simply send them your final British Gas bill showing you have already paid for the 199 units and it will be sorted in time.

Would they be as eager to point out if their input error meant they were getting 199 units "free"? Maybe we'd see the post when debt collectors become involved a few years down the line because they'd cancelled DD's and ignore any letters from old suppliers as "scams" because they weren't with them.

PixelPound

Talldave said:

There's a useless industry body for screwing up meter readings that "validates" your switching reading and often changes it. They tell your new supplier, who tells your old supplier and both suppliers create bills using that value.  I say useless because they think they know better than customer eyeballs,  photographs and smart meters. 

You should never lose out financially because suppliers use different opening/closing figures. The industry has a process that should prevent this from happening. 

You may lose out if the industry's fictional figure means you paid a higher price for some of your energy than you shuld have done. The industry doesn't care about this.

So the question is, did GNE send the revised figure to BG? If they did, the fault is with BG. If they didn't the fault is with GNE.  The fact that you've lost out financially is relevant and a matter of principle, so I would take it to the Ombudsman.  The only issue is possibly working out whether it's GNE or BG that is responsible. 

You can't take it to the Ombudsman until you've raised a complaint. These are usually fairly quickly sorted out by raising a complaint with your old supplier,in this case BG. Give  them the opening figures GNE are using, if you have a letter confirming that it's better. They will simply then verify and issue a revised final bill. If that means you are due a refund then that will be sent (usually by DD unless the old DD was cancelled in which case it will be a cheque). You have to bear in mind timescales though.

This only addresses ensuring you don't pay two suppliers for the same energy. It does not address if you are paying more because the opening/closing reading used differs to you one given means the more expensive tariff used for the difference. For this you'd need to provide photographic evidence of the meter read, they won't just take a customers word.

Gerry1

nic_c said:

Talldave said:

There's a useless industry body for screwing up meter readings that "validates" your switching reading and often changes it. They tell your new supplier, who tells your old supplier and both suppliers create bills using that value.  I say useless because they think they know better than customer eyeballs,  photographs and smart meters. 

You should never lose out financially because suppliers use different opening/closing figures. The industry has a process that should prevent this from happening. 

You may lose out if the industry's fictional figure means you paid a higher price for some of your energy than you shuld have done. The industry doesn't care about this.

So the question is, did GNE send the revised figure to BG? If they did, the fault is with BG. If they didn't the fault is with GNE.  The fact that you've lost out financially is relevant and a matter of principle, so I would take it to the Ombudsman.  The only issue is possibly working out whether it's GNE or BG that is responsible. 

It does not address if you are paying more because the opening/closing reading used differs to you one given means the more expensive tariff used for the difference. For this you'd need to provide photographic evidence of the meter read, they won't just take a customers word.

Nope.  Unless the difference in readings exceeds 250kWh (electricity) or 1200kWh (gas), with Ofgem's blessing the mysterious third party can happily call you a liar and make you lose out by paying higher rates on the disputed units, and there's nothing you can do about it. 

Talldave

Gerry1 said:

nic_c said:

Talldave said:

There's a useless industry body for screwing up meter readings that "validates" your switching reading and often changes it. They tell your new supplier, who tells your old supplier and both suppliers create bills using that value.  I say useless because they think they know better than customer eyeballs,  photographs and smart meters. 

You should never lose out financially because suppliers use different opening/closing figures. The industry has a process that should prevent this from happening. 

You may lose out if the industry's fictional figure means you paid a higher price for some of your energy than you shuld have done. The industry doesn't care about this.

So the question is, did GNE send the revised figure to BG? If they did, the fault is with BG. If they didn't the fault is with GNE.  The fact that you've lost out financially is relevant and a matter of principle, so I would take it to the Ombudsman.  The only issue is possibly working out whether it's GNE or BG that is responsible. 

It does not address if you are paying more because the opening/closing reading used differs to you one given means the more expensive tariff used for the difference. For this you'd need to provide photographic evidence of the meter read, they won't just take a customers word.

Nope.  Unless the difference in readings exceeds 250kWh (electricity) or 1200kWh (gas), with Ofgem's blessing the mysterious third party can happily call you a liar and make you lose out by paying higher rates on the disputed units, and there's nothing you can do about it. 

Precisely, hence my comment earlier that the industry doesn't care about this.  Although when this happened to me switching to Pure Planet, they very admirably compensated me for the loss out of their own pockets.

GS..

I sent then my final bill/electric reading from British Gas and told them to adjust their opening reading to the same. Its just plain wrong to expect someone to pay for the same electricity twice, so like you say, it they have to estimate the opening reading they should at least be obligated to make sure that same reading is past on to my previous supplier as a closing reading 

Talldave said:

There's a useless industry body for screwing up meter readings that "validates" your switching reading and often changes it. They tell your new supplier, who tells your old supplier and both suppliers create bills using that value.  I say useless because they think they know better than customer eyeballs,  photographs and smart meters. 

You should never lose out financially because suppliers use different opening/closing figures. The industry has a process that should prevent this from happening. 

You may lose out if the industry's fictional figure means you paid a higher price for some of your energy than you shuld have done. The industry doesn't care about this.

So the question is, did GNE send the revised figure to BG? If they did, the fault is with BG. If they didn't the fault is with GNE.  The fact that you've lost out financially is relevant and a matter of principle, so I would take it to the Ombudsman.  The only issue is possibly working out whether it's GNE or BG that is responsible.