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Wrong flooring installed on a new build a week before completion

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  • Scotbot
    Scotbot Posts: 1,535 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper
    Scotbot said:
    mawbkk said:
     I was told Karndean should be left for a recommended 48hrs before use. 

    It needs to be left for 24 to 48 hours before laying, you have to take it out of the packs and let it acclimate to the room temperature. Once it's down you can use it straight away afaik unless it's a glue down one as you will have to let the adhesive dry (not sure how long that takes).
    You're right about it acclimatising.   It will be glue down - there are loose lay and planks on the market now, but just saying 'Karndean' suggests loose lay.  It can be walked on straight away.  I've had it fitted so many times.  


    Personally  can't  stand Karndean!  Having lived overseas where solid wood is the norm you can really spot the difference but it is a complete pain in the butt to install
    Not sure why the OP needs to know your opinion on it if that's what they chose, but we lay concrete ground floors in this country and solid wood isn't a choice with underfloor heating, which many new builds have.  

    LVT is an incredibly practical floor with animals and children, warm under foot and in many cases can look exactly like wood, or like something totally different.  There are enough brands and varieties out there.

    Each to their own.  Like the OP, I'd definitely not be happy with light grey if I'd ordered oak and no amount of bribery would make me accept it as a permanent choice.  
    I know all about laying solid wood floors on concrete, since  my current property is solid wood on a concrete base. A total pain to sort out.  I agree LTV is much easier, and importantly for many cheap, much cheaper than solid wood.  I wouldn't  bother with real wood unless it is a long term purchase. 

    Depends what the OP ordered but if it is solid wood it  will take considerably more than a day to rectify and the floors will need to be empty. With acclimatising, laying and drying it could  take up to 3 weeks  I certainly wouldn't accept a substitute if I had ordered solid wood. 

  • Doozergirl
    Doozergirl Posts: 34,076 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 16 August 2020 at 9:54AM
    Scotbot said:
    Scotbot said:
    mawbkk said:
     I was told Karndean should be left for a recommended 48hrs before use. 

    It needs to be left for 24 to 48 hours before laying, you have to take it out of the packs and let it acclimate to the room temperature. Once it's down you can use it straight away afaik unless it's a glue down one as you will have to let the adhesive dry (not sure how long that takes).
    You're right about it acclimatising.   It will be glue down - there are loose lay and planks on the market now, but just saying 'Karndean' suggests loose lay.  It can be walked on straight away.  I've had it fitted so many times.  


    Personally  can't  stand Karndean!  Having lived overseas where solid wood is the norm you can really spot the difference but it is a complete pain in the butt to install
    Not sure why the OP needs to know your opinion on it if that's what they chose, but we lay concrete ground floors in this country and solid wood isn't a choice with underfloor heating, which many new builds have.  

    LVT is an incredibly practical floor with animals and children, warm under foot and in many cases can look exactly like wood, or like something totally different.  There are enough brands and varieties out there.

    Each to their own.  Like the OP, I'd definitely not be happy with light grey if I'd ordered oak and no amount of bribery would make me accept it as a permanent choice.  
    I know all about laying solid wood floors on concrete, since  my current property is solid wood on a concrete base. A total pain to sort out.  I agree LTV is much easier, and importantly for many cheap, much cheaper than solid wood.  I wouldn't  bother with real wood unless it is a long term purchase. 

    Depends what the OP ordered but if it is solid wood it  will take considerably more than a day to rectify and the floors will need to be empty. With acclimatising, laying and drying it could  take up to 3 weeks  I certainly wouldn't accept a substitute if I had ordered solid wood. 

    Oh.  I see what you're on about now.    The OP didn't order wood.  They ordered Karndean but have been given the wrong colour.  You're the only one talking about wood.  

    LVT isn't much, much cheaper than solid wood.   Wood can be both cheaper and more expensive than LVT.  
    Everything that is supposed to be in heaven is already here on earth.
  • Scotbot
    Scotbot Posts: 1,535 Forumite
    Seventh Anniversary 1,000 Posts Name Dropper
    The OP talked about tbe floor setting which is wDoozergirl said:
    Scotbot said:
    Scotbot said:
    mawbkk said:
     I was told Karndean should be left for a recommended 48hrs before use. 

    It needs to be left for 24 to 48 hours before laying, you have to take it out of the packs and let it acclimate to the room temperature. Once it's down you can use it straight away afaik unless it's a glue down one as you will have to let the adhesive dry (not sure how long that takes).
    You're right about it acclimatising.   It will be glue down - there are loose lay and planks on the market now, but just saying 'Karndean' suggests loose lay.  It can be walked on straight away.  I've had it fitted so many times.  


    Personally  can't  stand Karndean!  Having lived overseas where solid wood is the norm you can really spot the difference but it is a complete pain in the butt to install
    Not sure why the OP needs to know your opinion on it if that's what they chose, but we lay concrete ground floors in this country and solid wood isn't a choice with underfloor heating, which many new builds have.  

    LVT is an incredibly practical floor with animals and children, warm under foot and in many cases can look exactly like wood, or like something totally different.  There are enough brands and varieties out there.

    Each to their own.  Like the OP, I'd definitely not be happy with light grey if I'd ordered oak and no amount of bribery would make me accept it as a permanent choice.  
    I know all about laying solid wood floors on concrete, since  my current property is solid wood on a concrete base. A total pain to sort out.  I agree LTV is much easier, and importantly for many cheap, much cheaper than solid wood.  I wouldn't  bother with real wood unless it is a long term purchase. 

    Depends what the OP ordered but if it is solid wood it  will take considerably more than a day to rectify and the floors will need to be empty. With acclimatising, laying and drying it could  take up to 3 weeks  I certainly wouldn't accept a substitute if I had ordered solid wood. 

    Oh.  I see what you're on about now.    The OP didn't order wood.  They ordered Karndean but have been given the wrong colour.  You're the only one talking about wood.  

    LVT isn't much, much cheaper than solid wood.   Wood can be both cheaper and more expensive than LVT.  
    The OP talked about the floor settling which is why I thought it was wood. If it is only a difference in colour I might be tempted to negotiate a good discount assuming I could live with the alternative. 
  • OP - Id have the raging ump over this !
    No you are not being unreasonable or overreacting ! You're planned your whole move around the flooring being put it correctly, so once you move in, you can finally relax. Now you have the hassle of the WHOLE downstairs flooring being changed because the builder didnt get it right. 
    Good luck to the posters above that find this a “minor inconvenience” I certainly wouldn't ! 
    Moan moan moan and definitely get some compensation on top of the correct floor you want. 
  • mawbkk
    mawbkk Posts: 11 Forumite
    First Post
    Densol said:
    OP - Id have the raging ump over this !
    No you are not being unreasonable or overreacting ! You're planned your whole move around the flooring being put it correctly, so once you move in, you can finally relax. Now you have the hassle of the WHOLE downstairs flooring being changed because the builder didnt get it right. 
    Good luck to the posters above that find this a “minor inconvenience” I certainly wouldn't ! 
    Moan moan moan and definitely get some compensation on top of the correct floor you want. 
    Thank you
    Having had some more time to think it over I agree. 
  • martindow
    martindow Posts: 10,568 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    mawbkk said:
    I dont even want to think about delaying completion. 
    holiday booked, movers booked etc etc 
    If you are away on holiday wouldn't that be the perfect time for them to fit your flooring?  You could avoid all the inconvenience of furniture being shifted while you relax on a beach.

  • mawbkk
    mawbkk Posts: 11 Forumite
    First Post
    Yep PTO for the move. 
    They just offered a few paving slabs and turf for the rear garden to keep the wrong flooring. 
    I declined and asked for what I ordered. They said it's going to delay completion, I said that's not an option. 
    This isn't the sales experience I was hoping for
  • I wonder if getting the cost of the flooring refunded would be an option? Developers often charge a big premium for the convenience, and if you're not getting the convenience then you could very likely get a better deal elsewhere
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