Wrong flooring installed on a new build a week before completion

mawbkk

Hi All,

Just got back from visiting my new build and as the title suggests they installed the wrong flooring, we are set to complete on Friday.

Any ideas on the best method to get this resolved?

The developer has suggested they may offer me compensation for the error but can provide any details until Monday. I actually want the flooring I have ordered installed, I cant see this happening before Friday so its going to be a massive inconvenience. I expect them to foot the bill for another snagging survey and any costs of furniture removal and storage and hotel costs while the floor settles. Would you expect the same or more?

[Deleted User]

Can you not delay moving for a couple of weeks?  I've not heard of flooring needing to settle.  Why another snagging survey?  

People have flooring installed all the time whilst still living in the property.

OldMusicGuy

I would expect them to replace it with the correct flooring, or pay you compensation that would cover the cost of getting new flooring fitted. IMO everything else you suggest is overkill and unnecessary. Like deannatrois said, people don't move out when they have new carpets or floors installed.  

mawbkk

Fair enough, thanks for your opinion.

The survey costs 450 pounds and is booked for the 20th, I wanted the flooring included in that.

I understand people have flooring fitted without moving out all the time but that's by choice isn't it. The burdens now on me to at least move my furniture to suitable storage and take time off work due to the developers mistake.

AdrianC

mawbkk said:

I understand people have flooring fitted without moving out all the time but that's by choice isn't it. The burdens now on me to at least move my furniture to suitable storage and take time off work due to the developers mistake. 

No, sorry, you are being unreasonable.

Mistakes happen. This is an easy one to resolve. Yes, there might be a little inconvenience to you - but certainly not to the point that it's reasonable to delay move-in and expect them to absorb all the costs of it.

How much flooring are we talking about, anyway?

comeandgo

Why do you need storage, just get it moved from room to room.

mawbkk

Guess I am overreacting but moving is stressful enough. Its the entire ground floor so I will need to move a washing machine, dryer and a 2.5 meter sofa to name a few items. Then move then back without scratching up the floor. 

GaleSF63

I had my 2-bed flat done in one go - part carpet part laminate. Neither I nor the furniture went anywhere (there was no bed in the main bedroom though) - it just got shunted around and I'm not sure whether any of it even left the room while the floor was done. 

Your main problem is likely to be getting them to arrange a date and not keep putting it off. 

getmore4less

What sort of floorings?

Some needs a period in the property before laying

How wrong is it?
What was the cost? 
Would free be an option. 

AdrianC

mawbkk said:

Guess I am overreacting but moving is stressful enough. Its the entire ground floor so I will need to move a washing machine, dryer and a 2.5 meter sofa to name a few items. Then move then back without scratching up the floor. 

No, the fitters will do that.

They move the WM/drier into the living room, change the kitchen flooring.
They move the WM/drier back.
They move the sofa to one side of the living room, change the flooring that side, move it back, change the other side.

 All in a day's work. Remember, most flooring gets put into occupied houses.

NameUnavailable

Speak to your solicitor. Can you delay completion? Can you hold some of the purchase price back until the flooring is rectified? Can they not just fit the correct flooring before completion?

It's annoying no doubt but there are remedies.