Landscaping job done incorrectly - company says they did what they were told

pleasedelete

brumbill said:

Had Free legal advice today and have been told that we don’t pay them a thing as the contract was for all the works Together and they haven’t met the contract. Apparently need to write to them and give them 14 days to come and fix the problem or we can get someone else to do it and bill them for the work.

Oh dear...

Free legal advice?
Hmm. 

At this point you havent paid them and so if you are to bill them for remedial work you will have to pay them first? 

JamoLew

They will argue that they have completed the works.
You are disputing that it has not been done correctly - not that it hasn't been completed
You need to PROVE that it hasn't been done correctly
Can see why the advice was free tbh

brumbill

The free advice was the thirty minutes you are entitled to

DoaM

There's no entitlement ... some solicitors offer it to try and engage new business. Unless you're talking about the Consumer Advice Service?

the_lunatic_is_in_my_head

OP do you have any photos of the work you can post, a picture speaks a thousand words and all that.  

brumbill

the_lunatic_is_in_my_head said:

OP do you have any photos of the work you can post, a picture speaks a thousand words and all that.  

I have tried but an error message
comes up when I press post!

DoaM

Alternatively upload them to an image hosting site and then post the link here. (Obfuscate the link if the forum stops you posting it. E.g. remove the http:// and www bits).

comeandgo

I would imagine if you pay nothing the landscapers will take you to court then it's up to you to prove your complaint is valid.  You will need evidence from experts.  This you will have to pay for.  You have no guarantee you will win.

DoaM

Actually it's up to the claimant to prove their case (on the balance of probabilities), not for the defendant to disprove it. The defendant merely needs to cast sufficient doubt on the claimant's claims.

Jumblebumble

pleasedelete said:

brumbill said:

Had Free legal advice today and have been told that we don’t pay them a thing as the contract was for all the works Together and they haven’t met the contract. Apparently need to write to them and give them 14 days to come and fix the problem or we can get someone else to do it and bill them for the work.

Oh dear...

Free legal advice?
Hmm. 

At this point you havent paid them and so if you are to bill them for remedial work you will have to pay them first? 

I cannot imagine why any sane person would pay and then try and claim money back but there you go.
Again if they go bust the OP will be sorry they paid