Electric bill is £1.215.78

Vegastare

Robin9 said:

@help2020
On Monday please contact your Social worker and ask for help in sorting out your bills -  for the moment don't worry about what tariff you are on or what's switched on on off - all the good advice is only serving to confuse you.

You MUST get this bill sorted out first.

I agree....your social worker needs to support you in contacting SSE and sorting this out.  It may be that the social worker can speak to SSE while visiting you and then you can authorize her/he to speak.   SSE should have a fund to assist with this large bill and also but in place reading for person in difficulties.  I agree do not worry about tariff - it is really not in SSE's interest to not help and there is no way they could cut the supply in your position.  Reducing your electric use is something that can be advised later  SSE may have a liason officer to help.

stewie_griffin

Did you move in this year or 2019. It's not clear from your posts.

Grumpy_chap

help2020 said:

 And my water boiler is on all day aswell

This will rack up a large bill.  Do have a look at whether there is a timer / controller that can be set so you still have hot water when needed, but without being on all the time.

help2020 said:

Grumpy_chap : 
my letter have be on estimated reading .  .... But I don't understand why they said to me I don't own then anything .  Before they put the pay-as-you-go metre . after a week bein on pay-as-you-go  they send me a bill out  🤔 . It all confusing .   And they put me on the high tariff  when I ask to go on the cheapest one 🤔  

All my letter are confusing  

I agree, the paperwork you have is confusing.  That makes it quite hard for anyone on a forum to give you full and solid answers or support.  Do you have a social worker that can help you, or possibly visit CAB.  You need to have support from someone who can go through the paperwork you have in detail.

What may have happened, is they looked at your account based on the estimated figures and that said you did not owe them anything.  Then the new meter was installed and the reading taken from the old meter, which generated a new bill based upon corrected actual energy consumption rather than the estimated bills.  This is what they now say you owe as energy use over a long time that has not been paid for.

Did you read the old meter, or take a photo, when it was removed?  Did the meter installer provide you a sheet with the meter reading on when the meter was taken out?

I really hope you can get this sorted out, and use the support from your social worker if you can.

macman

Am I missing something here? Are we assuming that the PAYG meter was imposed on the OP as a result of long-term arrears? In which case it would make no sense for the OP to be told that there is 'no debt'. If not, did the OP request a PAYG meter?
Either way, surely any debt owing has now been added to the PAYG meter, so any arrears due will be collected from that? If so, why is the OP still being paper-billed?
There is mention of a back-billing credit on the bill that the OP posted, which indicates that this account must go back at least a year prior to 8/20, and possibly much further?
I also note that the OP does not appear to have paid anything since Feb 2020?
Finally, the day-rate usage is unfeasibly high for E7, being about 45% of the total comsumption.

help2020

Thanks you everyone for you advice ..
My support don't understand the letter  
😀.    I phone up CAB  . Got a appointment for next week . 

Gerry1

Put a kettle on in the daytime, perhaps a heater or the tumble dryer as well.  Note which meter reading is increasing and jot down the figure and whether it also says Rate 1, R01 or suchlike.  Then look at the most recent bill and see whether something close to that reading is the daytime figure (the one with the higher cost per kWh).

It's quite possible that they've swapped the readings over by mistake and that you're being billed at daytime rates at times when it's supposed to be cheap.

Can you get your social worker to go with you to Citizens Advice?  It would also be useful if you could bring your paper bills and some photos of the meter readings with you, e.g. on a laptop or mobile phone.

Robin9

@help2020 Thank you for updating us and well done in getting an appointment with CAB.

Grumpy_chap

help2020 said:

Thanks you everyone for you advice ..
My support don't understand the letter  
😀.    I phone up CAB  . Got a appointment for next week . 

Thanks for the update and good luck with the meeting.  I hope they can help you out.  As others said, take all the papers with you and photos of the meters with current readings.

UnclaimedEnergy

To me, the bill doesn't look like you've paid anything towards it since 2019 (or at most £100)
If you're on a deemed/default (capped) tariff then £1,215 for the year would be about right if you had medium usage.

However because the readings are estimates and you would't have used much electricity by yourself, it shouldn't be this high.

If you haven't already, have a complaint raised and ask if they took any actual readings from the credit meter before replacing it. If they didn't and don't have any up to date actual readings, then it could be difficult for them to go through with having you pay £1.2k over only estimated readings.

With your new meter, keep a note of everytime you top it up to get a feeling of how frequently you need to put in £5 or so (however much your normal top up is)

After a month, if you've only topped up only around £30 (made up number) then it's clear that their estimated readings were extremely over-estimated.

Grumpy_chap

Good luck to the OP for their meeting with CAB.  Really hope they can help you get a good outcome.