The New Shell broadband deal

mohammed1111

JJ_Egan said:

<I think this is clearly a mis-sold product and customers should have been made aware well before going ahead.    >

Read the thread .

I think the problem is greedy shell referring to it as a "cease" charge which in actual fact it's a switching charge, pretty sure they ain't got a leg to stand on if people challenge it 

mohammed1111

Avoid sHell if you value your time and sanity

It's clear Shell Energy Broadband are pretty incompetent given my experience of them for the past 5 months + Their service is pretty much "computer says no" or they won't reply at all. 
I have had issues with my broadband including packet loss >20%, ping spikes >8000ms, speed issues getting <0.5Mbps when  guaranteed range is 8-14Mbps, which apparently they can't see on their end despite having provided them with extensive proof it's still "computer says no" and they won't believe me!

Then there's the "cease" charge in their terms and conditions but they actually charge you it for switching supplier, abit confusing and certainly not industry practice. If they have to rip customers off why not just call it a "switching" charge so people know they will get charged it when they switch??

There's no forgotting their constant 30+ mins call hold times and 60+ people Infront of you on webchat! 

The final straw, Shell's network team found a sync issue on my line causing constant errors and THEY wanted to arrange an openreach engineer, having agreed to pay the charges if it's a fault within my property the appointment was booked. When the engineer arrived a week later he couldn't find a line fault so Shell have charged me for an engineer call out because Openreach couldn't find the fault Shell network team found a week earlier. Absolute scammers!

What are your experiences of sHell Energy Broadband??