Contacting Premier Inn..impossible!

bradders1983

Distressedcustomer said:

Thanks for suggestions but unfortunately no local PI near me and do not use Twitter.

Create an account, it takes minutes. And once sorted you never have to use it again.

Distressedcustomer

bradders1983 said:

Distressedcustomer said:

Thanks for suggestions but unfortunately no local PI near me and do not use Twitter.

Create an account, it takes minutes. And once sorted you never have to use it again.

 So do they have a particular account or contact method? (Sorry I am an email generation)

bradders1983

I have no idea but I know for a fact lots of companies employ full time Twitter and social media minions, and in the past I have received quick answers on Twitter from companies as varied as FlyBe and the UK Passport Agency. So give it a try.

I would assume they are @TravelodgeUK....actually just checked and yes they are. Online weekdays 8-5 to answer questions it says on their page.

photome

bradders1983 said:

I have no idea but I know for a fact lots of companies employ full time Twitter and social media minions, and in the past I have received quick answers on Twitter from companies as varied as FlyBe and the UK Passport Agency. So give it a try.

I would assume they are @TravelodgeUK....actually just checked and yes they are. Online weekdays 8-5 to answer questions it says on their page.

Why would premier inn have an account called travelodge

bradders1983

Because I am a numpty and got the chains mixed up....ok its @premierinn 😘😘

Looks like they do reply to messages.

heatherw_01

As this is a UK Premier Inn I will move to the UK holidays forum

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.

MATTR5

I changed mine the other day online and was super simple and I just booked the standard rate - not even semi-flex - that was last Tue for a stay last sat not - Does the amend booking button not show?  If its an old booking it might have less flexibility than their newer Covid policy ?? 

brsnvrt

Distressedcustomer said:

Booked Premier Inn semi-flex rate which entitles to amend or cancel booking 'upto 3 days' prior to arrival. In their T&C, example provided can do so upto midnight Weds arriving on Sat.
My booking arriving this Tues and therefore applying same logic, can do so today Sat upto midnight....looked online and my booking notes I cannot!
Therefore I thought  would give guest relations or hotel a ring, but I cannot, I have to use their online form, which I did and they have upto 10 days to reply!!! That is right, I cannot even ring the hotel I am staying at, Premier Inn have gone totally online.

IS THIS ANYWAY TO RUN A HOSPITALITY BUSINESS?

Anyone else think this is ridiculous? Have Whitbread plc group lost the plot?

Exactly the same story here! Booked their semi-flex rate. Quoting from Premier Inn their terms and conditions: "Semi-Flex rate room bookings may be cancelled before midnight UK time three days prior to the arrival date, (e.g. For a stay arriving on Saturday, you can cancel until 11.59pm UK time on the Wednesday three days prior)."

www.premierinn.com/gb/en/terms/booking-terms-and-conditions.html

My arrival is on Sunday, now it is Thursday 23:15, I can't cancel - the "cancel" button disappeared from my booking page. I wasted 1 hour trying to cancel. There is nobody to talk to since the call centre is closed because of Covid. I am loosing 220 pounds. This is ridiculous, I stayed with Premier Inn many times and never had a problem, didn't expect such a scam from them!

Distressedcustomer, did you manage to get hold of them?

brsnvrt

Just managed to cancel the booking by calling 03330030025. The lady on the phone was not surprised and confirmed that there is a problem with the booking system.

Darkfairy

I am trying to contact Premier inn as I have accidentally deleted my booking confirmation for a future booking.  Guest Support is constantly busy and I have been trying for three days to call the hotel directly.  I have tried to leave feedback, but the form asks for my booking reference which I do not have!! Beyond frustrated!!