Should I complain about him?

Psykicpup

I would contact the Pals service of the Hospital - they are very good at helping you decide how far your complaint should go. I think that maybe a little retraining in bedside manner is in order or at least he should have to explain why he wasnt on top form that day for you.

skyeandeviesmummy

Laura I would contact Pals as mentioned to the op they will be able to help you but do it as soon as you can. Congratulations on the new addition to your family.

bestpud

I think you need to complain as this is obviously causing you problems. As others have said, it will be good to have an idea of your preferred outcome before you start. I'd have thought it'd be unlikely to make a big difference but it may just make him think a little.

6 months is definitely not too late!!! I can't understand that line of thought at all. You have had pnd for one thing and even if you hadn't, the first few months with a new baby are hectic for goodness sake (not to mention the other children you have to take care of). I'm sure many new mums don't begin to process the birth fully until a few months after.

I hope things pick up for you soon,

Bestpud

maverickangel

Big (((hug))) for you. I had a dreadful time when DD was born. The registrar had the bedside manner of Vlad the Impaler and I suspect Vlad the Impaler would have performed a more gentle internal than they did!

There were a load of other things which were well out of order and I complained long and hard for months. All I wanted was an apology that how I was treated was inappropriate - absolutely no chance. I would say complain if you wish, but I honestly don't think you will get an apology.

In the end I decided I'd done the right thing by complaining, in that I couldn't influence their response but that I'd clearly articulated how their treatment had affected me. Setting it down in writing I felt that they had to "listen" and respond, even if the response wasn't what I wanted.

As time passed I did find that I was able to put it behind me. Re-reading the copies of the letters some months (then years) later, made me realise that I had moved forward and put the whole thing behind me to a large extent, even though at the time I never thought I'd come to terms with it all.

For the first couple of years after DD was born I think I would have had some harsh words to say to the Registrar if our paths had ever crossed. Retrospectively I'm glad I didn't ever see them and say my piece, as I don't think it would have done any good and now I don't even think about them. I think if I met them now I'd just ignore them pretty much.

I don't know if that helps or not? Best of luck with whatever you decide.

laurad85

skyeandeviesmummy wrote: »

Laura I would contact Pals as mentioned to the op they will be able to help you but do it as soon as you can. Congratulations on the new addition to your family.

thanks i'll mention it to my sister. ive just noticed ure user name, my new lil neice is called evie too lol

LondonDiva

mrcow wrote: »

The complaint will go to your primary healthcare trust and they will take the complaint through point by point with the consultant

Hospitals deal with complaints about hospitals and PCTs deal with complaints about services they provide or independent contactors like GPs or dentists.

mrcow wrote: »

but in reality, probably nothing will change with this guy

freyasmum2679 wrote:

However, as strapped says, I wouldn't hold your breath for any action. A reply, maybe, but I doubt anything will be done about it.

How do you know this? The consultant may have never had this brought to his attnetion before. His boss may not be aware of it. There may be a reason for what happened that was not clearly communicated and needs to be explained to the OP and then taken on board so the next patient doesn't have the same experience. It could have been a p1ss poor experience that should not happen again and the service will need to learn and change.

Strapped wrote:

(You could also complain to the BMC but I doubt that they would take any action because of his manner, only if he had made some bad medical decision).

The GMC will not look at a complaint like this unless the employing organisation feels they have serious cause for concern. they usually only deal with issues wher the physicians fitness to practice is in question.

mrcow wrote:

It's simply just the way complaints are processed within the NHS. If you have a complaint, you have to put it in writing or it's not going to be dealt with.

Strapped wrote:

The NHS won't do anything at all unless a complaint is put in writing sheesh

Without meaning to be rude, this is codswallop.

You don't have to complain for your concerns to be taken seriously. While every NHS organisation will have a named person responsible for dealing with complaints and the trusts will also have a PALS team. If the OP does not want to complain, she can contact PALS. They are ainformal and seperate to the complaints process and are very useful in getting questions answered which may help you decide if you do want to take it forward as a complaint. they do do the same sort of reporting as complaits and will feedback the sort of issues brought to their attention at the regular intervals and up to board level.

if you do decide to complaint, you can do it over the phone, by email, in person or in writing or even using ICAS the free NHS complaints advocate funded by the DoH. The only thing I'd say is that you are more likely to be coherent and considered in putting your point across in a formal complaint by email or letter.

LondonDiva

laurad85 wrote: »

do you think she should complain? ive told her she should mention it but we dont know if were making a fuss of nothingthankslaura

Rally obvious question is have you actually asked the GP, health visitor, midwives, the hospital for an explanation of what happened? Until you've asked and can put it in context, how can you know whether to complain or not?

As suggested, first point of call would be the PALS team at the hospital to get their help to find out what happened and why.

mrcow

LondonDiva wrote: »

Without meaning to be rude, this is codswallop.

.....and that is you trying not to be rude?

funky-footprints

calmgirl wrote: »

I never said I was cross he didn't recognise me, I know they see hundreds of people a week and I don't work with him, I work in a supermarket that he frequents and I have had to serve him cos he came to my till which was when I recognised him. I cannot speak to him then because of customer care, it would be unprofessional, It is just that because he frequents the store I work in it all came flooding back.

the way you originally worded it, it came across as if you were a colleague, a nurse, admin in the hospital etc and working along side him. that is why i suggested speaking with him directly.

If you want to complain then a letter is the best way.

Strapped

LondonDiva wrote: »

Hospitals deal with complaints about hospitals and PCTs deal with complaints about services they provide or independent contactors like GPs or dentists.



How do you know this? The consultant may have never had this brought to his attnetion before. His boss may not be aware of it. There may be a reason for what happened that was not clearly communicated and needs to be explained to the OP and then taken on board so the next patient doesn't have the same experience. It could have been a p1ss poor experience that should not happen again and the service will need to learn and change.

The GMC will not look at a complaint like this unless the employing organisation feels they have serious cause for concern. they usually only deal with issues wher the physicians fitness to practice is in question.
Without meaning to be rude, this is codswallop.

You don't have to complain for your concerns to be taken seriously. While every NHS organisation will have a named person responsible for dealing with complaints and the trusts will also have a PALS team. If the OP does not want to complain, she can contact PALS. They are ainformal and seperate to the complaints process and are very useful in getting questions answered which may help you decide if you do want to take it forward as a complaint. they do do the same sort of reporting as complaits and will feedback the sort of issues brought to their attention at the regular intervals and up to board level.

if you do decide to complaint, you can do it over the phone, by email, in person or in writing or even using ICAS the free NHS complaints advocate funded by the DoH. The only thing I'd say is that you are more likely to be coherent and considered in putting your point across in a formal complaint by email or letter.

Well, F me, are you a typical example of NHS staff? :rolleyes:

Edited to add: my experiences, of THREE separate incidents, at TWO different hospitals, in TWO different healthcare areas/trusts (including one incident which directly contributed to an early death!) is that no, nothing is done unless you put it in writing. Where's that :banghead: smilie, where no one in the NHS believes that there is anything that could possibly be wrong in the organisation?