Student loans and pensions

Fergie42

Well here we have a 24/7 Moneybox reply:


Hope that you are well. Please find below a copy of our complaints procedure. We are aware that there are many forums and templated letters available on the internet to exploit any previous credit commitments under the wholly subjective banner of affordability. We have seen some legitimate claims upheld in the press such as with the lender Cash Genie. However, to compare our actions with their reported behaviour is inappropriate.

We are confident that the required assessments were carried out prior to the advance of all loans. We have had relatively few instances where customers have ultimately look to take recourse with the Financial Ombudsman Service and our record there is good as we are able to substantiate fully the information on which lending decisions were based.

Our relationship was based on responsible lending in addition to responsible borrowing. We provided you with all the facts about our product and the charges and costs involved. We treated you as a rational individual able to make a credible decision as to whether to borrow or not. For our part of the relationship we acted on the information available to us at the time and the prevailing regulations and guidance at the time.

I note from your account with us that over the course of our relationship with you have still not repaid us the total amount that has been advanced to your account. Do be aware that, in our experience, it is likely that any third party mediators you may refer your account to may ask you to repay the difference in order that you have at least repaid the total amount that we have funded to your account.

We are, however, happy as a gesture of goodwill to resolve by accepting the principal advanced, £600, as settlement of your balance. Once settled, we are happy to remove any defaults registered.


I'm thinking we have them rattled....anyone else think the same

Delete33

All the PDL are rattled, keep going to the end. Lets hope that QQ and PDUK start to do as they are told by the FOS and stop pis--ng customers off.:T;)

Bear04

Just my own opinion but if all PDLs I had (10 in total) were to offer me the £550 it would cost them if I went to the FO then I would be more than happy.
Obviously I have paid more than this in interest to them all but that would be a result for me as my credit file is already trashed so not really worried about that.
Reading on here I know others have paid huge amounts of interest to these lenders and wish them all the best in getting what they can back.(and a bit more)

Jon8sher1

Just an update from me

After being contacted for my info by the FO, lending stream have come back with an offer for charges and interest on all 3 loans I "topped up" . This was a completely different tone to their original final response email which was a definite NO!
I called them and said that I would be happy to accept if they added the 8% statutory interest which the guy agreed to so I accepted their offer of £680.91.

So that's LS and wonga sorted I'm still waiting for QQ, 247 and PDUK which are being investigated by the FO.

Delete33

Great News Jon8sher1. QQ and PDUK will be a different kettle of fish, however with the FOS on your side hopefully you will get results.:j

Boatdweller

vivus refund in my account today. Wonga seem to be taking their time compared to my experience with Mr Lender and vivus

Delete33

Great news boatdweller!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Fergie42

OMG £2700 offered by My Jar!!


Thanks so much for this wonderful thread

Good luck everyone!!

Delete33

Super Smashing Bluddy Marvellous !!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :T:rotfl:;):j:beer:

Ginger.ice

Fergie42 wrote: »

Well here we have a 24/7 Moneybox reply:


Hope that you are well. Please find below a copy of our complaints procedure. We are aware that there are many forums and templated letters available on the internet to exploit any previous credit commitments under the wholly subjective banner of affordability. We have seen some legitimate claims upheld in the press such as with the lender Cash Genie. However, to compare our actions with their reported behaviour is inappropriate.

We are confident that the required assessments were carried out prior to the advance of all loans. We have had relatively few instances where customers have ultimately look to take recourse with the Financial Ombudsman Service and our record there is good as we are able to substantiate fully the information on which lending decisions were based.

Our relationship was based on responsible lending in addition to responsible borrowing. We provided you with all the facts about our product and the charges and costs involved. We treated you as a rational individual able to make a credible decision as to whether to borrow or not. For our part of the relationship we acted on the information available to us at the time and the prevailing regulations and guidance at the time.

I note from your account with us that over the course of our relationship with you have still not repaid us the total amount that has been advanced to your account. Do be aware that, in our experience, it is likely that any third party mediators you may refer your account to may ask you to repay the difference in order that you have at least repaid the total amount that we have funded to your account.

We are, however, happy as a gesture of goodwill to resolve by accepting the principal advanced, £600, as settlement of your balance. Once settled, we are happy to remove any defaults registered.


I'm thinking we have them rattled....anyone else think the same

Precisely the same response I received. Did it take them precisely 56 days the send that pile of BS?


Shahan seems to be instigator of these horrendously dismissive responses. Lets hope he's out of a job by the end of the month. Total scumbags.