Elderly Parents getting Ripped Off

bsms1147

MWT said:

Robin9 said:

Any possibility that the gas and electric readings have been transposed in those months ?

No, if you look at the images of the bills for December and January, the meter reading numbers are too different, electricity is in the 39xxx range and gas is 12xxx

It would be helpful to see the images for the February, March and April bills though...

All the bills for the past year have been posted over two separate posts. All of them are collated in the table I posted towards the start of page 15.

MWT

Going back to an earlier post today:

It would certainly explain the jump if the readings up to 07-Jan were entered from that incorrect register showing 41552.4 instead of the correct register showing 45335.3...

If the 07-Jan reading was incorrect and the 05-Feb was correct that would mean the actual usage in January was around 400kWh, but the billed amount was correct as the previous readings had been using the wrong register...

Robin9

Just wondering perhaps written down on a scrap of paper and got mixed up somehow - in theory the supplier should reject any obvious anomalies.

Talldave

It wasn't a one off anomaly - that would have resolved itself at the next reading (well, after a lot of arguments, as suppliers don't like meters going backwards).

Does anyone have any background on the Using Now register? It's name implies it would show the live consumption, but 41,500W would melt cables!

MWT

Talldave said:

It wasn't a one off anomaly - that would have resolved itself at the next reading (well, after a lot of arguments, as suppliers don't like meters going backwards).

The meter readings supplied never went backwards, that is clear.

	Electricity
02-Dec	38530
07-Jan	39032
05-Feb	43214
03-Mar	43587
06-Apr	44042
03-May	44361

The readings lurches forward in February but remains consistent thereafter.

That 'Using Now' register is showing kWh, if it remains offset from the correct import register by the same amount that using that register for the readings up to January, and the correct register for the readings from February onwards would account for the large electricity bill in January.

MWT

Take a look at this video, it shows exactly the problem that I think has been occurring...

https://www.youtube.com/watch?v=Q7lHdQaJFOw

MWT

If you press button 'B' you get the 'Using Now' register, which is not the one to use.

Press button 9 and you get the right one...

MWT

Talldave said:

Does anyone have any background on the Using Now register? It's name implies it would show the live consumption, but 41,500W would melt cables!

I can't be sure, but there is an option on most of these meters to display the register currently being used for E7 purposes and I wonder if this is what it is?

On my L+G smart meter, which was originally in E7 mode, but is not now, there is a similar situation where the total import register still shows the correct total for both registers, but if you look at the register which is currently in use it shows a lower figure (total - register 2).

If my hypothesis is correct, the more interesting question is has the meter reading always been done using the 'Using Now' register up to January this year?

If so then there may be a refund to be claimed as if everything from the opening meter reading was wrong then the usage for January is simply wrong and should be corrected.

Talldave

MWT said:

Talldave said:

Does anyone have any background on the Using Now register? It's name implies it would show the live consumption, but 41,500W would melt cables!

I can't be sure, but there is an option on most of these meters to display the register currently being used for E7 purposes and I wonder if this is what it is?

On my L+G smart meter, which was originally in E7 mode, but is not now, there is a similar situation where the total import register still shows the correct total for both registers, but if you look at the register which is currently in use it shows a lower figure (total - register 2).

If my hypothesis is correct, the more interesting question is has the meter reading always been done using the 'Using Now' register up to January this year?

If so then there may be a refund to be claimed as if everything from the opening meter reading was wrong then the usage for January is simply wrong and should be corrected.

That sounds like a very plausible explanation for Using Now. Perhaps a second set of readings from @xlnc99 would confirm that the offset remains at 3782.9? 

Presumably the meter was used in E7 mode at some point in time, hence the only import register in use now doesn't match the Import kWh register?

And the second presumably is that the E7 use of the meter was at another address, otherwise the useless industry body that screws up meter readings would have spotted the error at the point of switching to non-E7 mode?

@xlnc99 you'll have explain that you suspect the meter was misread using button B instead of "9" until January this year, hence the leap in readings. Your mum might be amused at a button "B" issue occurring in the 21st century!!

andy111

"Press button B and get your money back" may well work here also..
One for the teenagers.