Platform Mortgage

[Deleted User]

unicorn1991 said:

12ch12 said:

unicorn1991 said:

DeletedUser said:

The reason the solicitor hasn't got her copy is because Platform put the wrong details! Absolutely fuming 

Has your solicitor got it now? 
We phoned platform again this morning, 2 hours waiting before someone answered phone, told us they were going to fax the offer to our solicitors today (originally said this Friday), we were over the moon, we finally got somewhere, maybe we could exchange this week! 
But what happened next was totally unexpected. 
Got phone call from platform this afternoon, they said our solicitor is not on their panel anymore, so they couldn't fax the offer to them. We couldn't believe our ears, they had always been on their panel. Phoned solicitor and been told they didn't re register with platform recently (we phoned them months ago to tell them to update their details with planform to stay on their panel). Unbelievable! We feel like crying. Five month's stressful waiting, thought we were seeing light at the end of tunnel, and now this, pulling our hair out now. 

Oh no this is awful I’m so sorry to hear
What position does this leave you in? Do you now need to look at using another solicitors or can they update their details now to go on the panel?

It would take them 4-6 weeks for them to get back on the panel again, we told the solicitor to do that a few months ago, she didn't do it, totally her fault. We now have found a new solicitor to take over the case, but will have to pay two sets of fees, as the original solicitor has got all the work done, everything was ready for exchange just waiting for mortgage offer, so we have to pay her for the work she has done. And the new one charges us extra due to "complication and extreme urgency involved" . 

Phoned platform again this morning, but sounded like call centre, couldn't tell us anything, just said someone will call us back, god knows how long this will take.  

Really sorry, didn't reply to your previous post as I didn't see it!

Platform are a bloody disgrace!
No, Solicitor hasn't got it yet, its not due to arrive until early next week according to Estate Agent who's been talking to solicitor. 



Good Luck! 

Lulubelle_1

I'm beginning to wish we had gone with Natwest. We're not in a major rush as we're not in a chain but we were initially told we're hear a month after application which is this week. Upon chasing, we've now been told it'll be next week. i don't even know if I can believe this to be true. If next week they come back with queries, will we then be pushed back to the bottom of the queue or can we insist that they address the responses within 6 working days? 

Flemington94

Just joining in with the moaning-  7th working day since their last query was answered. MA advised on Monday they are still waiting to assess and he expected an update in a few days (at most)... but still nothing. So frustrating, especially knowing next time i hear could just be for more queries and more waiting. Unfortunately I don't have time to be waiting on the phone for 2+ hours to chase and I'm not sure if my MA is phoning or not, even though i have asked him to. So glad I'm not in a chain or it would be even more of a nightmare. Wishing i went with HSBC! 

CraftySquirrel

DeletedUser said:

Just make sure Platform have got your solicitor details correct, as you don't want to get to the point where your offer is on your doorstep, all solicitor enquiries, searches, etc are complete, and you're ready to exchange, only to discover that your Solicitor hasn't received their copy of your Mortgage. So your solicitor has to spend a couple of hours on the phone to Platform who then have to re issue the Mortgage with the correct solicitor details on the pack. This has delayed my exchange and completion  date by at least two weeks, totally unnecessarily.  
My application went to offer on 7th October (After submitting the application on 24th July!) I got a digital copy on 13th October, and the paper copy in the post on 14th October. My Solicitor was away last week and was back 19th October, only to discover no Mortgage pack had been sent to her, but it had instead been sent to their head office. 

I would also recommend to anyone reading these forums to avoid Platform like the Plague, unless you have plenty of time on your hands, and plenty of patience. 

I understand the world is different right now and organisations are operating at limited capacity, but to still be waiting for the Mortgage to be sorted heading into the last week of October is a bit of a joke! My original ETA was 3-4 weeks! 

It's a joke, it really is. My solicitor is excellent and has asked me to let him know when I hear from Platform and vice versa, so hopefully we will be able to nip any of that confusion in the bud. I'm a bit loath to ask anything of Platform at this stage as I'm fearful of triggering another 5 working day wait.
I was pretty resigned and laid back about it (dare I say patient???) but two and a half months in I'm feeling much less patient and laid back, and pretty angry tbh. I don't think I've ever experienced such poor customer service!
I also feel they shouldn't be allowed to put 30 days as their average offer time/application time on their website, but should be forced to provide the realities of how long people should be waiting. 

SKM89

SKM89 said:

Hi! 
So I spent most of last night reading through this post and am somewhat comforted to know I'm not alone. 
My timeline so far is
7/9 - Application accepted
9/9 - Documentation sent across 
20/9 - Valuation completed 
12/10 - Queries from Platform
14/10 - broker finally sent across answers to queries 
16/10 - escalated with Platform and should have an answer relating to queries in 5 working days

I'm so grateful I read this thread to contact Platform myself as my MA didn't advise the valuation had been done and also didn't advise it could be escalated, rather than waiting 23working days for an answer to queries. 
I'm a FTB and my offer is currently holding everything up 

Bit of an update today, called Platform to see if they had looked at the responses to my queries to be informed that they wouldn't be looked at until probably Tues/Weds. I was originally told 5 working days so that had now increased by another 3. (For anyone else, the lady i spoke to did say they were looking at queries sent on the 11th/12th October at the moment if that helps you out) 

Getting very impatient as starting to feel the pressure from the vender to complete! This is what is holding everything up now.

ozmosis79

SKM89 said:

SKM89 said:

Hi! 
So I spent most of last night reading through this post and am somewhat comforted to know I'm not alone. 
My timeline so far is
7/9 - Application accepted
9/9 - Documentation sent across 
20/9 - Valuation completed 
12/10 - Queries from Platform
14/10 - broker finally sent across answers to queries 
16/10 - escalated with Platform and should have an answer relating to queries in 5 working days

I'm so grateful I read this thread to contact Platform myself as my MA didn't advise the valuation had been done and also didn't advise it could be escalated, rather than waiting 23working days for an answer to queries. 
I'm a FTB and my offer is currently holding everything up 

Bit of an update today, called Platform to see if they had looked at the responses to my queries to be informed that they wouldn't be looked at until probably Tues/Weds. I was originally told 5 working days so that had now increased by another 3. (For anyone else, the lady i spoke to did say they were looking at queries sent on the 11th/12th October at the moment if that helps you out) 

Getting very impatient as starting to feel the pressure from the vender to complete! This is what is holding everything up now.

I rang them today & they said they were looking at tasks set on the 13th/14th October. They have to be the worst mortgage provider out there!! 

Flemington94

Update from queries- MA said most of  my documents seem to be marked as assessed but they haven't provided an update on where my application is at. He says he's contacted a manager to look into it and asked whats required for my application to go to offer. Anyone else experienced this? I'm hoping it's maybe just the valuation they're waiting on? Will be on week 7 on Monday:/ 

12ch12

Ah so after waiting since August 17th we finally got an email from my broker to say our mortgage offer Has been issued and we should get it via the post in the next few days- what a relief!

Flemington94

12ch12 said:

Ah so after waiting since August 17th we finally got an email from my broker to say our mortgage offer Has been issued and we should get it via the post in the next few days- what a relief!

Congratulations! Great news

12ch12

Flemington94 said:

12ch12 said:

Ah so after waiting since August 17th we finally got an email from my broker to say our mortgage offer Has been issued and we should get it via the post in the next few days- what a relief!

Congratulations! Great news

Thank you! Just hoping there’s no issues with the solicitors receiving it now