in Credit Cards
43 replies 1.6K views
In short I received a text notification today alerting me to the fact my address had been updated, quick check on the mobile app confirmed this. I called the CC company immediately, went through the normal procedures etc. Security called back, and confirmed the person who tried to take over my account telephoned in about 10 ministers before I received the text notification, they cleared security & changed the address, tel’ number and ordered a new card. My question is - how did they know the answers to my security questions. I have no social media, bar twitter, but have never shared anything personal on there. I’m a loaner, I have a partner and children and only socialise with family. Do you think someone in customer service or similar sold/stole my info? The card has a full balance and hadn’t been used for four/five months.