Fraud

eddddy

LeMarais1979 said:
...so my mind went into overdrive about how my personal data was used by someone living in South East London. 

Is that near where you live?

If it's somewhere close by, it would be a massive coincidence if the cause was computer related.

One thought... Do you get paper statements? Has one ever failed to arrive in the post? Have you ever lost one? How do you dispose of them - do you shred them?

Gerry1

born_again said:

One reason why voice id is handy.

Yes, very handy.  For scammers.

They're getting smarter all the time, and will no doubt at some stage be able to call victims, record their responses to carefully chosen questions and subsequently splice together appropriate sentences and phrases to fool Voice ID systems.  The recreation of the speech that JFK never gave at Dallas because he was assassinated shows what can be done.

 'Yes, you definitely transferred all your money to the Artful Dodger, the Voice ID system confirmed it was you !'

Just another example of the banks not being streetwise.

LeMarais1979

eddddy said:

LeMarais1979 said:
...so my mind went into overdrive about how my personal data was used by someone living in South East London. 

Is that near where you live?

If it's somewhere close by, it would be a massive coincidence if the cause was computer related.

One thought... Do you get paper statements? Has one ever failed to arrive in the post? Have you ever lost one? How do you dispose of them - do you shred them?

Hi 

No I live in Dorset, and all of my activity is based online. The only time I’ve received mail from the credit card company is about offers etc. Funnily enough it happened on another credit card today at 4pm - reregistered to the same address as the other and I’m furious because I’d called the second cc company to explain what had happened and they still allowed it... thankfully I’ve had that card blocked now too. I phoned my bank and they’ve put an alert on my account - wish the cc companies were as vigilant and helpful. 

LeMarais1979

born_again said:

One reason why voice id is handy.
Do you have a password to get into the account, as well as memorable info?
As certainly as far as our systems go. Passwords are not visible to staff.

Agreed! My bank uses voice check as a password. 

LeMarais1979

eddddy said:

LeMarais1979 said:
...so my mind went into overdrive about how my personal data was used by someone living in South East London. 

Is that near where you live?

If it's somewhere close by, it would be a massive coincidence if the cause was computer related.

One thought... Do you get paper statements? Has one ever failed to arrive in the post? Have you ever lost one? How do you dispose of them - do you shred them?

No. I live in Dorset, I’ve not lived in London for 15 years. Also the same people did the same again today at 4pm and I’m furious as I’d phoned to alert the second cc company of that days happenings and somehow they’ve still allowed the fraudster to update my details and order a new card! 

LeMarais1979

All of my activity is online based. The only items revived in the post are promotional. 

HampshireH

LeMarais1979 said:

eddddy said:

LeMarais1979 said:
...so my mind went into overdrive about how my personal data was used by someone living in South East London. 

Is that near where you live?

If it's somewhere close by, it would be a massive coincidence if the cause was computer related.

One thought... Do you get paper statements? Has one ever failed to arrive in the post? Have you ever lost one? How do you dispose of them - do you shred them?

No. I live in Dorset, I’ve not lived in London for 15 years. Also the same people did the same again today at 4pm and I’m furious as I’d phoned to alert the second cc company of that days happenings and somehow they’ve still allowed the fraudster to update my details and order a new card! 

Did you change your security questions etc or add to them to prevent a reoccurances.

LeMarais1979

HampshireH said:

LeMarais1979 said:

eddddy said:

LeMarais1979 said:
...so my mind went into overdrive about how my personal data was used by someone living in South East London. 

Is that near where you live?

If it's somewhere close by, it would be a massive coincidence if the cause was computer related.

One thought... Do you get paper statements? Has one ever failed to arrive in the post? Have you ever lost one? How do you dispose of them - do you shred them?

No. I live in Dorset, I’ve not lived in London for 15 years. Also the same people did the same again today at 4pm and I’m furious as I’d phoned to alert the second cc company of that days happenings and somehow they’ve still allowed the fraudster to update my details and order a new card! 

Did you change your security questions etc or add to them to prevent a reoccurances.

Third time lucky at replying to you. 

First CC company has added three extra security questions and I’ve provided obscure answers. The second was closed bar the lost / stolen dept’ which put a block on the acc’ until Monday. 

brianposter

Two credit cards compromised at the same time. That rather restricts the security loopholes.

LeMarais1979

brianposter said:

Two credit cards compromised at the same time. That rather restricts the security loopholes.

Certainly does ... 🤷‍♀️