Being hit by a massive 6k bill

Superbbill

I had to post this to find out what I can do, I'm sorry if it's a bit jumbled, I feel sick to my stomach and havn't had time to process what's going on.

I am moving house next week and got to letting my utilities company know that I am moving. My power is with EON and had been for the past 3 years. I have an old style meter which was replaced 4 years ago by SSE. After the change my bill with SSE remained unchanged. I currently pay £82 per month for a 2 bedroom bungalow (4 rooms and bathroom) They asked for a meter reading which I gave them, and my god, they said that it was TRIPLE what they were expecting.
I don't understand how this can be the case, Our heating is done by Oil and we don't have any air-con or electric heaters.
I run 1 PC, a TV and playstation and an electric hob/oven.
They are investigating on their end to see what could have caused this, but I worked it out and I'm possibly going to be hit with a bill for around £6000!
The guy on the phone was super nice and re-assuring but I'm moving into a new place and this is some serious added stress, especially since I don't understand how this could be happening. 
My hands up, I have never submitted a meter reading with EON other than when I switched with them, and they have never sent anyone round to my knowledge. But the bill wasn't far off from SSE who checked regularly. Worth noting as well, when I moved into this place I was immediately hit by SSE for a bill of over 1k??? I didn't even fight it as this was the first time of me living on my own. But looking back could the meter / meters be faulty? Or something else??
It doesn't help that we are moving next week and I will no longer have access to this property. I am under so much stress, I don't have that kind of money and I've been feeling so sick just thinking about it.

Please help me!

Gerry1

You need to give far more relevant information, your post is hard to understand.  Are you referring to an electricity bill?

Think kWh and meter readings, not £DD amounts.  Give us the actual meter readings (not estimated ones) and dates together with your tariff info (name, p/kWh and daily charge) and the total that your bank statements show you've paid them.

stewie_griffin

What were The readings when you switched to e.on and what are they now. Does the serial number on your bill match the one in your home.

Robin9

Give us your present meter reading please -   watch out for the decimal point.  
The meter readings at the change are either on a card or on a sticky label.
A photo would be even better.

Petriix

You've almost certainly been charged for energy that you haven't used. However, it's impossible to tell unless you provide some meter readings. Maybe you're missing a decimal point or something like that? 

You definitely shouldn't have paid a £1000 bill immediately after moving in, that's just wrong. We need to know what your reading was on the day you moved in and then the final reading on the old meter, then the opening reading on the new meter (if it wasn't 0).

They shouldn't be able to charge you for energy used more than a year ago so you should be able to at least contest the charges. However, if you don't have any records of historical readings then it will be hard to figure it out. Can you share the bill with us and also a photo of the current reading on the meter?

In future take a photo of the meters once a month on your phone and log in to your energy account (with your supplier) and submit your readings online to ensure that you have accurate bills.

MWT

Check your bills over the time you have been with E.ON and look at the meter readings, do they all show they are estimates (E) or do some of them have a different description that might indicate an actual meter reading?

It is very unlikely that they would have let you go 3 years on estimated readings...

dogshome

Old style meter replaced 4 years ago ?

If this was an analogue meter, ( Revolving wheels like an old car speedometer ), it would have been a 2nd hand one that showed the reading from it's previous service

This reading should have been the Start Reading shown on your next bill, but it's not unknown for suppliers to think "It's a new meter and they start at zero"

When an Elec meter is changed, the fitter should leave a card showing the reading of the old meter as it was removed, and the new as it was installed - These cards are usually left somewhere in the meter cupboard - have a good look

Robin9

Hopefully Superbill will come back to us - quite a few questions for him/her to reply to.

gzoom

@Superbbill Even assuming you have no other electricity bills, £6k worth of electricity over 4 years, at say 15p kWh comes out at close to 25kWh electricity usage a day.

Most UK households don't even use 10kWh a day, either your using huge amounts of electricity or the meter/reading is wrong.

Meters do go wrong but often so your have a fight on your hands to get the supplier to accept its a meter problem.

Robin9

This may simply be superbills arithmetic -   getting a decimal point or two wrong might be that he owes £600 or £60  

Superbbill

Hi all,
Thank you for all your replies, I took an early night to try and process everything - We are busy with moving stuff today but I will look to answer all questions today