Unable to Cancel AA Breakdown membership

GrahamHe

AA took £169 out of my account after i cancelled my break down over the phone 3 days earlier before the year term was up, They said it was cancelled and that they would not take money from my account, alas they took out a years renewal membership of £169.00.  last year it was £40. how can i get this money back please

AdrianC

GrahamHe said:

AA took £169 out of my account after i cancelled my break down over the phone 3 days earlier before the year term was up, They said it was cancelled and that they would not take money from my account, alas they took out a years renewal membership of £169.00.  last year it was £40. how can i get this money back please

DD or card mandate?

One phone call should sort it - to the bank for DD, to the AA for card. Have you tried that...?

ElephantBoy57

jamesapalin said:

the agent ([Name removed by Forum Team]) told me I could only cancel within the last 14 days of membership due to coronavirus. When I told him that was nonsense and I needed to speak to his supervisor, he said they didn't have supervisors or managers. What kind of appalling service is this, and is it a typical AA response?

Many organisations are allowing staff to work from home and it causing problems, which no one seems to be addressing.

Tiexen

GrahamHe said:

AA took £169 out of my account after i cancelled my break down over the phone 3 days earlier before the year term was up, They said it was cancelled and that they would not take money from my account, alas they took out a years renewal membership of £169.00.  last year it was £40. how can i get this money back please

3 days is probably not enough time to cancel a continuous payment 7 working days is probably the minimum - you'll have to give them a call and ask for a refund.