Bought a new build off plan but couldn't access driveway!

bucksbloke

This is why it is always worth paying the extra £30 for family legal protection on your home insurance.
The number of times I have told companies, I have legal insurance so it won't cost me a penny to litigate with you. You have a choice of resolving this or you will pay for court costs. They always back down. 

Starbabe6

DoaM said:

I looked at the photos and thought "What front garden?" They're claiming that tiny patch of land as being a garden?

This is the front garden we lost to make to make a turning space to access the driveway. The Consumer Code can’t help us, we’ve tried. I have a long conversation with the site sales office today, as the lady working in there knows the full story. The problem is when it was built site agreed there was a !!!!!!-up and explained taking the front garden would rectify the problem, which is did to an extent but it’s still tight. Everyone on site know the issue and one even said ask for compensation. When we made a formal complaint, that was investigated by the home builder, the of course asked site about the situation - every one of them lied, said there was never a problem, when they knew full well there was. So the outcome was ‘built to plan’ as they had no integrity to say ‘actually yes, we messed up, the lady is right & we made adjustments for our error’ now they claim there was never an issue. This final response has come from the MD of the company. If site had admitted the error, we may have got a different outcome, but they lied. If you spent £20,000 on a black car, if when you went to collect it was red, would you accept that it’s still the same car? Of did you actually want the black one you ordered? We bought a house with a front garden, and we had to tarmac over it to rectify a planning issue, they they completely deny and refuse to come on down and try for themselves with the old boundary lines - I suspect because we would be proved right. The builder does not care/ is not listening/ will not investigate further. 

davidmcn

bucksbloke said:

This is why it is always worth paying the extra £30 for family legal protection on your home insurance.
The number of times I have told companies, I have legal insurance so it won't cost me a penny to litigate with you. You have a choice of resolving this or you will pay for court costs. They always back down. 

I'm not convinced there's a legal remedy, irrespective of who pays for the costs (and the insurers aren't likely to cover costs unless they think there's a fair chance of winning).

penners324

Back to knocking the wall down with a sledge hammer....

EmmyLou30

Knocking that wall down, make the ground level, remove the hedge and dogleg the footpath onto where the hedge is is your only fix for this it seems. How you get the council to agree to removing a protected hedge is another matter let alone getting the useless lying builders to remove the wall. Awful situation and I hope you get it resolved. But I would be going to the papers with it, get as much bad publicity as possible and badger the council to help with the hedge removal. I'd be wanting tens of thousands of pounds back for a now useless house that has no real parking aside from the one space where your front garden used to be!  

DoaM

I'm struggling to visualise the photo above with the one taken looking down the street. Can you circle on the street view where the above is meant to have been please?

davidmcn

DoaM said:

I'm struggling to visualise the photo above with the one taken looking down the street. Can you circle on the street view where the above is meant to have been please?

It's at the far end of the road.

DoaM

Got it. So that property was the only one that was ever intended to have a front garden?

Starbabe6

DoaM said:

Got it. So that property was the only one that was ever intended to have a front garden?

Yes, that is why we bought this one, over the identical one next door; which was sold for £5k less with all carpet/ blind/ light fittings. Top answer when buyers turned it down? The parking....... the Council are aware and due to visit site but that won’t help us with the denial of an error from the builder. 

Norman_Castle

EmmyLou30 said:

 I'd be wanting tens of thousands of pounds back for a now useless house

I don't think difficult parking makes the house useless.