NS&I have stopped accepting/making payments

Paul_01

gunjin said:

how do you find your NS&I account number and sort code for a direct transfer?

Account number:	11994808
Sort code:	60 89 78

If you click on 'pay money in', there is then a link with instructions on how to do a bank transfer.

harsh_but_fair

you need your  ns&i account no as the reference also...

RG2015

Paul_01 said:

gunjin said:

how do you find your NS&I account number and sort code for a direct transfer?

Account number:	11994808
Sort code:	60 89 78

If you click on 'pay money in', there is then a link with instructions on how to do a bank transfer.

I just set this up in NatWest online banking yesterday. They tried to check that the payee name agreed with the sort code and and account number. Unfortunately they could not verify that this was a valid NS&I account number.

Archi_Bald

RG2015 said:

Paul_01 said:

gunjin said:

how do you find your NS&I account number and sort code for a direct transfer?

Account number:	11994808
Sort code:	60 89 78

If you click on 'pay money in', there is then a link with instructions on how to do a bank transfer.

I just set this up in NatWest online banking yesterday. They tried to check that the payee name agreed with the sort code and and account number. Unfortunately they could not verify that this was a valid NS&I account number.

It's one of the huge annoyances with the new payee confirmation. They really haven't thought this through, nor have those who now hail the arrival of the payee confirmation checking as a long-overdue enhancement.

Will NatWest let you proceed despite the failed verification? Lloyds, Halifax, BoS allow this. 

RG2015

Archi_Bald said:

RG2015 said:

Paul_01 said:

gunjin said:

how do you find your NS&I account number and sort code for a direct transfer?

Account number:	11994808
Sort code:	60 89 78

If you click on 'pay money in', there is then a link with instructions on how to do a bank transfer.

I just set this up in NatWest online banking yesterday. They tried to check that the payee name agreed with the sort code and and account number. Unfortunately they could not verify that this was a valid NS&I account number.

It's one of the huge annoyances with the new payee confirmation. They really haven't thought this through, nor have those who now hail the arrival of the payee confirmation checking as a long-overdue enhancement.

Will NatWest let you proceed despite the failed verification? Lloyds, Halifax, BoS allow this. 

Yes, I was able to proceed. I was just surprised that the NS&I bank was not part of the COP scheme.

Steve_L

I've just paid my £500 it's daily visit. I can now remember my NS&I number. Every cloud. However, I clicked on "Transaction History" in error and scared the bejesus out of myself when I didn't see it. It's still pending.

I'd also forgotten that the interest is paid monthly into the nominated account on or just after the 5th. However, I'll be paying my new Santander 123 Lite account's cashback into my savings account (Cynergy at 1.21% this month, NS&I next month) on or just after the 5th.

polymaff

RG2015 said:

Yes, I was able to proceed. I was just surprised that the NS&I bank was not part of the COP scheme.

As one of their usual excuses for paltry service is that "we are not a bank" - that fits the curve...

coachman12

There are so many posters who seem to be struggling with every aspect of NS&I, a bank I have used for very many years with complete satisfaction. I know that part of the problems on this thread is that newcomers are finding it difficulty to adjusting to something new ( why, I don't know, but it seems to be so ). The other thing is that NS&I has made it quite clear that it is struggling with a great deal of furlough policy, with other aspects of Covid, and in I suspect giving preference to its 30m existing savers; whilst being crashed by the unexpected newcomers who have found the unlikely NS&I suddenly at the top of the list for easy access savers.
A slight hint, although it may be obvious, when you make payments into your shiny new NS&I account or Bond , go to your NS&I account and do all the work from there, transfer your money from its existing place of rest INTO your NS&I ----ie. let NS&I TAKE the money; and do not go to the place where your money exists at present and try and transfer it from there INTO NS&I. That may sound daft but it is often normal to go to , say, your current account at RBS, Barclays etc and transfer funds from there to a savings account elsewhere. This little tip is probably as obvious as Newcastle and coals; and eggs, suck and Granny. If so, sorry,  just trying to help,y'all

Archi_Bald

coachman12 said:

There are so many posters who seem to be struggling with every aspect of NS&I, a bank I have used for very many years with complete satisfaction. I know that part of the problems on this thread is that newcomers are finding it difficulty to adjusting to something new ( why, I don't know, but it seems to be so ). The other thing is that NS&I has made it quite clear that it is struggling with a great deal of furlough policy, with other aspects of Covid, and in I suspect giving preference to its 30m existing savers; whilst being crashed by the unexpected newcomers who have found the unlikely NS&I suddenly at the top of the list for easy access savers.
A slight hint, although it may be obvious, when you make payments into your shiny new NS&I account or Bond , go to your NS&I account and do all the work from there, transfer your money from its existing place of rest INTO your NS&I ----ie. let NS&I TAKE the money; and do not go to the place where your money exists at present and try and transfer it from there INTO NS&I. That may sound daft but it is often normal to go to , say, your current account at RBS, Barclays etc and transfer funds from there to a savings account elsewhere. This little tip is probably as obvious as Newcastle and coals; and eggs, suck and Granny. If so, sorry,  just trying to help,y'all

For the last 12 years, I have made many deposits into various NS&I accounts by bank transfer. Each of my transfers had always cleared by the end of the next business day. On Tuesday this week, I had reason to make a deposit by debit card. It's still pending 3 days later.

RG2015

polymaff said:

RG2015 said:

Yes, I was able to proceed. I was just surprised that the NS&I bank was not part of the COP scheme.

As one of their usual excuses for paltry service is that "we are not a bank" - that fits the curve...

I did an online sort code checker and it came back as The NS&I Bank.

Someone must think they are a bank to give them a sort code.