NS&I have stopped accepting/making payments

gunjin

I've got several payments-in stuck in pending status from over a week ago and also from the start of the week so i phoned support to be told that they are no longer paying into or out of NS&I income bond accounts via online and phone based banking due to some technical issue. They have no idea when it will be fixed but it has clearly been going on for a while based on my payments' status so might take a while. Just in case anyone is thinking of opening an income bond account with them.

RichTips

Trying to log-in to a NS&I account now results in users being put in a queue and waiting for access. Weird.

bearshare

RichTips said:

Trying to log-in to a NS&I account now results in users being put in a queue and waiting for access. Weird.

It's been like that, off and on, for weeks. Possibly longer.

Swipe

Glad I got my payments through on Monday then. They have now left my bank account and are pending in NS&I

Swipe

Just checked and I still have the option to pay money in to my bond

coachman12

Haven't we already had a long thread instigated and prolonged by impatient panickers who haven't read NS&I's online statement that they are working with reduced staff due to Covid, inundated with the newbies who suddenly realise we have a perfectly good state owned savings bank and to be patient? 
Now we seem to have a duplicate thread which will no doubt continue to attract those who have never used NS%I before and think they are some sort of cowboys 
I have used NS&I with extremely large amounts for many years and have never found anything untoward-----on the contrary, NS&I cover all my funds a very long way above the FSCS £85,000, they have to warn me 2 months in advance of any drop in rate ,they have many "special offer" Bonds from time to time which are well worth it ( eg I still have fixed Bonds earning 2.5 %), etc etc.
OK, they are dealing with furloughs, thousands of new savers who are desperate to take advantage of NS&I's new and unexpected top position in the list of easy access savings accounts-----and don't forget, before Covid, NS&I had over 30 million savers ( including many with savings in excess of £1m)  who they still have to deal with. Why not just give them a break and remember we are living in chaotic times-----or just take your money to another savings institution so that we don't have to go through another thread which should be titled " oh, goodness me,help, help, I'm so afraid all my money has been lost by NS&I because they are a bit slow to authorise transfers during the pandemic".

harsh_but_fair

Agree totally with the above post well done

Reminds me of the old saying - what is the definition of a millisecond ...

it is the time between someone making a payment to NS&I and tjen complaining on the forum that the payment hasn't arrived

polymaff

How dare you libel cowboys? 

[Deleted User]

Hi,

maybe this will help, from NS&I,

We're going to carry out some essential maintenance on our systems so we want to let you know in advance.

• 01:00 to 15:00 on Saturday 06 June 2020.

During this time there may be a delay in receiving any text messages or email notifications you are expecting from us.

Sorry for any inconvenience.

 

gunjin

harsh_but_fair said:

Agree totally with the above post well done

Reminds me of the old saying - what is the definition of a millisecond ...

it is the time between someone making a payment to NS&I and tjen complaining on the forum that the payment hasn't arrived

A millisecond? You obviously did not read my original post. I have payments pending from 26th May with NS&I telling me they have no idea when the transaction will be completed. This wouldn't be acceptable from any financial institution let alone a government backed one.

caveat_emptor

gunjin said:

I've got several payments-in stuck in pending status from over a week ago and also from the start of the week so i phoned support to be told that they are no longer paying into or out of NS&I income bond accounts via online and phone based banking due to some technical issue. They have no idea when it will be fixed but it has clearly been going on for a while based on my payments' status so might take a while. Just in case anyone is thinking of opening an income bond account with them.

Probably explains why my cash has been returned to my bank. No explanation given but I didn't really expect any.Very poor service.