NS&I have stopped accepting/making payments

magritte

caveat_emptor said:

gunjin said:

I've got several payments-in stuck in pending status from over a week ago and also from the start of the week so i phoned support to be told that they are no longer paying into or out of NS&I income bond accounts via online and phone based banking due to some technical issue. They have no idea when it will be fixed but it has clearly been going on for a while based on my payments' status so might take a while. Just in case anyone is thinking of opening an income bond account with them.

Probably explains why my cash has been returned to my bank. No explanation given but I didn't really expect any. Very poor service.

Ouch... I too transferred in money on the 29th of May and it's still showing as pending. Hopefully I won't get it back to my bank account and lose interest. I still have a bonus rate with Marcus, I could've kept it until September with Marcus at 1.15%... 

Basia022

Having spent several weeks checking how long it took to pay into NS&I and how long to get the money back - its not quick, and it is a minimum of £500. I went ahead and paid in two substantial sums as have friends. This was over a week ago, and they have yet to appear which is stressful to say the least. I have spent several days trying to find out more and this is the first mention i have found of their various problems. A straightforward information posting about their problems would alleviate a lot of worry, and their workload. Phoning just eventually leads you to a 'we are not discussing savings' message. I am afraid to admit that at the moment they are living down to the perception of public services - will just have to wait and see

harsh_but_fair

I paid 10k from my nationwide account to my direct saver on Tuesday and it was there today 11am.

kuepper

I transferred money from bank to nsandi income bond yesterday but  can't see anywhere it says pending on mytmy account on the website - when i got through - I've never heard of having to queue to enter a website before. Chat is busy, phone busy, Facebook and Twitter not updating etc. How long does it take to get money out, would I have been better paying in by debit card?

Swipe

kuepper said:

would I have been better paying in by debit card?

I think so. When you use debit card it goes straight to pending and your email receipt says interest is effective from the point of sale. Also less room for error with a debit card payment as it's a pull transaction rather than push.

Rollinghome

gunjin said:

I've got several payments-in stuck in pending status from over a week ago and also from the start of the week so i phoned support to be told that they are no longer paying into or out of NS&I income bond accounts via online and phone based banking due to some technical issue. They have no idea when it will be fixed but it has clearly been going on for a while based on my payments' status so might take a while. Just in case anyone is thinking of opening an income bond account with them.

It may have been sorted already. I paid in two sums yesterday by debit card and those are both still showing as pending.  Paid in a further two sums today and both immediately showed correctly in the account.  So it may be they've fixed the original problem and now just need to shovel all the dosh across to the accounts.

Hope yours is sorted soon and, provided mine eventually finds the right box with  the correct transaction date, then I won't be too fussed.

polymaff

coachman12 said:

I have used NS&I ... and have never found anything untoward

So, today, 15 emails from NS&I asking me look at 15 messages.

I try to log on, but am placed in a queue. Eventually I get to my messages. They all say:

"Thank you for your recent request for a valuation for Guaranteed Growth Bond, account number 123456789. To see the current value of your investment, click 'Get a valuation' for this investment on your homepage."

Needless to say, I have never requested a valuation of any sort.  No wonder they have to run a queueing system whilst they issue so many bogus, futile emails encouraging investors to log in.

This is the day-to-day reality of NS&I - innumerate, illiterate and incompetent

kuepper

Swipe said:

kuepper said:

would I have been better paying in by debit card?

I think so. When you use debit card it goes straight to pending and your email receipt says interest is effective from the point of sale. Also less room for error with a debit card payment as it's a pull transaction rather than push.

where can I find  'pending'? I can't see that option on my account

Rollinghome

kuepper said:

where can I find  'pending'? I can't see that option on my account

Your Accounts > View Account> 

towards the bottom:

Transaction history

Pending transactions

Steve_L

After many years, along with many others, my savings find themselves in the arms of NS&I, due to the latest uncertain financial situation. I recall that their system was both .. how can I put this kindly? ... unique and byzantine. I also have my initial debit card deposit of £500 in the 'pending gulag'. At least I know they've got it, that it will emerge, blinking, into the light of day eventually and should be back dated to my payment date of 30 May.

I have some questions for the current NS&I experts. You can pay money in by two methods. Firstly, by a bank payment from any account that supports these. And, yes, I know which account number and sort code to use, and to use my 9 -digit 'internal' NS&I account number as the reference. Secondly, by some undisclosed method on your NS&I account from your nominated account. For me, both of these methods will be using the same current bank account. My questions are ... Which method is quicker? Or, are they both equally 'glacial'? Is one safer, as intimated in a previous post? Thank you.