‘Set up’ newbie

hopperdennis

Browntoa said:

The online ordering tool tells you if you can order a line at your address without making a phone call.

Many thanks! 

molerat

hopperdennis said:

molerat said:

Plug a phone in to the BT socket and see if there is a dial tone.  You could always plug the router in and see if there is an active service.

Check here for what is available, there are loads of other comparison sites that offer cash back for starting a service 

Once I plug the (BT) router left behind in, how can I tell if there is an active service? Thanks again for all the patience and help thus far 

Depending the exact model of router and providing it is not an antique most BT routers show a solid blue light when connected.  Unlikely it will still be connected but it has been known to happen.  If the previous occupiers have moved locally they may have taken the number with them.

hopperdennis

molerat said:

hopperdennis said:

molerat said:

Plug a phone in to the BT socket and see if there is a dial tone.  You could always plug the router in and see if there is an active service.

Check here for what is available, there are loads of other comparison sites that offer cash back for starting a service 

Once I plug the (BT) router left behind in, how can I tell if there is an active service? Thanks again for all the patience and help thus far 

Depending the exact model of router and providing it is not an antique most BT routers show a solid blue light when connected.  Unlikely it will still be connected but it has been known to happen.  If the previous occupiers have moved locally they may have taken the number with them.

molerat said:

hopperdennis said:

molerat said:

Plug a phone in to the BT socket and see if there is a dial tone.  You could always plug the router in and see if there is an active service.

Check here for what is available, there are loads of other comparison sites that offer cash back for starting a service 

Once I plug the (BT) router left behind in, how can I tell if there is an active service? Thanks again for all the patience and help thus far 

Depending the exact model of router and providing it is not an antique most BT routers show a solid blue light when connected.  Unlikely it will still be connected but it has been known to happen.  If the previous occupiers have moved locally they may have taken the number with them.

They haven’t over locally, my guess is the number remains! If the light turns blue, what does that mean I can then do, as I’ll still not know the landline number, but I’m assuming it confirms there is one and I can call BT to ask what it is or.....? Again, sorry for all the layman questions, and thanks for the help thus far 

hopperdennis

Just to update, the light turns blue (sort of...) with the BT router left behind plugged in, so there is a tel#, I just don’t know it, trying to get a hold of an old phone to plug into it as per the advice above, failing that I guess I need to call BT for it, and I can’t sign up with a new provider (PlusNet seem to be the cheapest in my area from the comparison link kindly posted) until I have the tel # correct? 

Thanks again for all the help and patience with me, almost there.

JJ_Egan

No just contact PN and they should sort it all .

hopperdennis

JJ_Egan said:

No just contact PN and they should sort it all .

  Apologies, who is PN? 

Croft12

hopperdennis said:

JJ_Egan said:

No just contact PN and they should sort it all .

  Apologies, who is PN? 

PN=Plusnet

hopperdennis

Croft12 said:

hopperdennis said:

JJ_Egan said:

No just contact PN and they should sort it all .

  Apologies, who is PN? 

PN=Plusnet

Ah so PlusNet will be able to connect me without having the landline number per se, as long as they know there is one?

Farway

hopperdennis said:

Croft12 said:

hopperdennis said:

JJ_Egan said:

No just contact PN and they should sort it all .

  Apologies, who is PN? 

PN=Plusnet

Ah so PlusNet will be able to connect me without having the landline number per se, as long as they know there is one?

That may be difficult without them knowing number, usual when signing up is put you landline number first, the robots check if they can supply or not then it goes forward

Without a number you need a human, and humans are in short supply on customer services at present, and a knowledgeable / helpful probably more so

No harm in asking though

Mister_G

OP - Have you tried dialing 17070?  If it is a BT line, then it will give you your phone number.