Disney Dining Plan Cancelled

ComicGeek

Life__Goes__On said:

Westin said:

Life__Goes__On said:

Westin said:

Life__Goes__On said:

Talk about ridiculous, how is the UK market different? all markets will be affected. All very strange.

Walt Disney World Resorts offer different offers and ticket types to International markets and even to the U.K. market. 

I doubt they will cancel Disney Dining for only some of the markets, while allowing others markets  to eat.

Taken out of context again.

The UK and certain international markets have slightly different offers and ticket types to other markets or domestic sales.
Things like 14 days of Disney Parks for the price of 7, free Disney Dine, Free Disney spends are all promotions targeted at the UK market.   You will probably never find one or two day ticket only sales to the UK market, but will for the domestic US market. The German market has access to three day/four day tickets, rarely presold in the UK.

It's not possible to have a whole quote taken out of context(unless it's moved to another thread),  maybe you are unclear on what you were trying to say.

The thread title about Disney Dining, the topic is about Disney Dining, my comments are about Disney Dining,  my reply to you was about Disney Dining, seems a very clear  context.

UK customers are offered free Disney Dining plans at certain times, it is not part of the promotions targeted at other countries or the US market. Therefore the cancellation of the Disney Dining plan is much more relevant for us - there's not much cost benefit in paying for the Disney Dining plan, but there's a huge cost saving in getting it free! We got the deluxe dining plan free last year, had free meals, snacks, drinks and alcoholic drinks throughout the holiday, must have saved us thousands as food is so expensive at Disney.

Westin's comments made perfect sense, not sure why you are spoiling for a fight...

Life__Goes__On

Deleted as my post didn't help OP and to a person that hadn't read the whole thread.

barneysmum1234

Me and my family are in the exact same position, our balance of £14000 is due at the end of the month, we are booked with Tui through a local travel agent.  Having contacted them about where we stand all we get back is :- your holiday is still going ahead , you can change the booking to next year for £50 a person but there is no free dining on so if it came back you would have to pay admin fee again to change holiday again, or otherwisewe can  lose our  deposits. Having heard how bad the companies are at giving cash refunds who would pay the full balance in anticipation that the holiday might not go ahead. We similarly dont want to go this year and maybe even next, we are giving it a week hoping that Disney Uk will make an announcement in our favour. 

ratechaser

barneysmum1234 said:

Me and my family are in the exact same position, our balance of £14000 is due at the end of the month, we are booked with Tui through a local travel agent.  Having contacted them about where we stand all we get back is :- your holiday is still going ahead , you can change the booking to next year for £50 a person but there is no free dining on so if it came back you would have to pay admin fee again to change holiday again, or otherwisewe can  lose our  deposits. Having heard how bad the companies are at giving cash refunds who would pay the full balance in anticipation that the holiday might not go ahead. We similarly dont want to go this year and maybe even next, we are giving it a week hoping that Disney Uk will make an announcement in our favour. 

We were booked directly with Disney for our hotel/tickets/dining package in August. Had only paid the deposit when the DDP was cancelled. One by one I saw our dinner reservations (in the WDW app) get cancelled, so I called them and they were very happy to cancel and refund the deposit. Did ask if I wanted to rebook, but no pressure to do so.

I appreciate that you're booked through an agent, however the point is that Disney themselves clearly accept this is a major change/refund situation. And that's what I'd be arguing with your TA - you should not be pressured into rebooking! 

Life__Goes__On

ratechaser said:

I appreciate that you're booked through an agent, however the point is that Disney themselves clearly accept this is a major change/refund situation. And that's what I'd be arguing with your TA - you should not be pressured into rebooking! 

I agree, that's why I don't understand about different markets, it's cancelled for everyone.

It seems TA here want to drag their feet and not tell people that they are due a refund as the has been a significance change, and would certainly a price increase high than the 8% allowed if dining is no longer included.

BurnsyDude

In my head I think it's rather clear, as explained in this thread. We have had a major/significant change to our package, and hence under UK regulations, and likely the travel agent's own Ts & Cs, I believe we are legally entitled to a full refund with no cancellation fee. But for some reason I think they are delaying - maybe to come up with a plan to offer us an incentive to stay with them, I just don't know!?!?!

barneysmum1234 - have you tried copy and pasting my letter on the previous page and sending it to them?

I have since had an email direct from Disney telling me that the DDP is cancelled, and despite me trying to explain this to Ocean Florida, this is the latest correspondence from them:

Dear Mr Burns

Apologies in the delay getting back to you, at the moment we are still waiting on Disney to release their information on how on site guests will be affected by the changes Disney are making to their resorts and parks. Please rest assure as soon as we have this information we will be contacting our customers to discuss the options available.

Should you need any further assistance please do not hesitate to contact me.

Kind Regards,

I have politely written back to them telling them my thoughts, again:

Thanks for your email. Yesterday I received an email from Disney stating that the Disney Dining Plan is cancelled, amongst other things. So it is on their website, and now I have received an email from Disney, so I am still at a loss as to why there is ambiguity over what is going on.

Your email below refers to how this will affect on site guests, but if the Dining Plan is cancelled, we won't be an on site guest as we won't be there.

Again, please can I request that due to a significant/major change to our holiday that we qualify for a full refund without cancellation fee?

I am not 100% sure how we progress this further, as it feels like we are at an impasse. How can I prove or disprove what they are saying about them not getting info/confirmation from Disney? Anyone - can the big man Martin Lewis give us some advice here? It feels like we need a bit of oomph behind us. I don't believe we are trying to be unreasonable but sometimes a bit of 'watchdog' pressure might be like a helping hand? Is there a way of raising this to the website rather than this just being a discussion thread?

Life__Goes__On

It must be willful ignorance at best, I can not see Disney withhold info from travel agents,  yet plastering it on their own website and e-mailing people affected.
Have the TA a motive  not to tell you,  yes they have, as it allows them to keep your money rather than giving refunds.
You are right as you can not prove the TA knows, but I feel it would be a different story if it was in their interest to tell you.

BurnsyDude

Life__Goes__On said:

It must be willful ignorance at best, I can not see Disney withhold info from travel agents,  yet plastering it on their own website and e-mailing people affected.
Have the TA a motive  not to tell you,  yes they have, as it allows them to keep your money rather than giving refunds.
You are right as you can not prove the TA knows, but I feel it would be a different story if it was in their interest to tell you.

With your 2.4k of posts, you're experienced round here - do you know if there is a way of raising this matter so that it becomes one of Martin Lewis's discussion points on his programme?

Life__Goes__On

BurnsyDude said:

With your 2.4k of posts, you're experienced round here - do you know if there is a way of raising this matter so that it becomes one of Martin Lewis's discussion points on his programme?

Not that I know of, you could message on of the team,  but when I did, didn't get any reply.
Maybe a tweet works better, but  that's not my forte.

barneysmum1234

Burnsydude, definately going to try your letter, it summed up the problem perfectly, thanks for the help