Al Rayan rate drop & App login problems

colsten

tel_ said:

colsten said:

App has been working fine for me, on an iPhone, as recently as just now. It was also working this morning. Are you using the latest version of the app?

It's not the app that's the problem, the message comes up when logging in online via a web browser - chrome & IE.

I have just logged in fine online via Chrome & using the app to authorise access.

tel_

colsten said:
I have just logged in fine online via Chrome & using the app to authorise access.

Thanks for checking on a web browser colsten.

Why is it that I feel confident logging in to accounts with my other providers, but Al Rayan I don't. 

I like the fact you don't have a linked account them. You can choose to send money to any bank account, which is so convenient, but the security side of things, I just don't fully trust. 

masonic

tel_ said:

colsten said:
I have just logged in fine online via Chrome & using the app to authorise access.

Thanks for checking on a web browser colsten.

Why is it that I feel confident logging in to accounts with my other providers, but Al Rayan I don't. 

I like the fact you don't have a linked account them. You can choose to send money to any bank account, which is so convenient, but the security side of things, I just don't fully trust. 

The login security seems adequate though. More robust than many providers who rely on the linked account concept.

pafpcg

I've accessed my Al Rayan account a few times in the last week, using a desktop browser (Firefox) with the Digipass off-line authentication device:  I've experienced no unusual problems.  A transfer-out of several thousand pounds on Friday was successful.
I'll be keeping the account!

xylophone

I'll be keeping the account!

Rate reduces to 1.15% on 21 August - might as well transfer to NS&I Income bonds and lose the hassle of the horrid little gadget.

colsten

xylophone said:

I'll be keeping the account!

Rate reduces to 1.15% on 21 August - might as well transfer to NS&I Income bonds and lose the hassle of the horrid little gadget.

NS&I does not do SOs or future-dated withdrawals, nor can you get money into or out of NS&I on the same day, nor can you send money to more than your nominated account, nor does the 1.15% NS&I account permit deposits or withdrawals for less than £500, nor does the 1.15% NS&I account compound interest, nor does everybody use the horrid little gadget for Al Rayan. For those needing face-to-face contact, Al Rayan even has Branches.

On the downside, Al Rayan only has deposit protection up to £85k, and the 1.15% version of their Everyday Saver is only for existing customers. I will definitely remain to be one of them for the foreseeable, as the benefits vastly outweigh the disadvantages for me.

tel_

I tried again this afternoon but still no joy.

I decided to take the plunge and see if I could register and access my account using the mobile app. Thankfully, the process was straight forward and smooth, and I gained access to view on my mobile.

Whether I can access now via my PC remains to be seen. I'll try in the week.

colsten

tel_ said:

I tried again this afternoon but still no joy.

I decided to take the plunge and see if I could register and access my account using the mobile app. Thankfully, the process was straight forward and smooth, and I gained access to view on my mobile.

Whether I can access now via my PC remains to be seen. I'll try in the week.

Well done, glad you could activate the mobile app w/o issues. 

You should definitely still be able to use the desktop online banking.

On desktop:

• click on "View new app via desktop"
• click on "use your mobile app"

Then start the app on your phone

• tap on Scan (bottom right)
• scan the image shown on your desktop

It should then automatically log you into the desktop within a couple of seconds

xylophone

NS&I does not do SOs or future-dated withdrawals, nor can you get money into or out of NS&I on the same day, nor can you send money to more than your nominated account, nor does the 1.15% NS&I account permit deposits or withdrawals for less than £500, nor does the 1.15% NS&I account compound interest, 

The above is perfectly fine with me - no inconvenience at all as I have other accounts for instant access - and the interest arising forms part of the monthly payment to one of my monthly savers so compounds there.

For those needing face-to-face contact, Al Rayan even has Branches.

Perfectly true and I could get to one but who wants the fag of a trip up to town, particularly under current circumstances?

 

nor does everybody use the horrid little gadget for Al Rayan.

Perfectly true - but I do and I hate it.
 

tel_

colsten said:

Well done, glad you could activate the mobile app w/o issues. 

You should definitely still be able to use the desktop online banking.

On desktop:

• click on "View new app via desktop"
• click on "use your mobile app"

Then start the app on your phone

• tap on Scan (bottom right)
• scan the image shown on your desktop

It should then automatically log you into the desktop within a couple of seconds

Thanks colsten for your instructions above. I can now sign in on a PC again.