Ebookers / Expedia Accomodation Voucher - Terms

saintscouple

This morning i had an email from the CEO office (where i sent my complaint to) and just now had an email titled Refund Receipt. 
Ebookers have cancelled the voucher and are processing a full refund! 
Very pleased that after all this time, I've finally succeeded in getting my money back, even though i accepted the voucher.
@jiggy2

jiggy2

saintscouple said:

This morning i had an email from the CEO office (where i sent my complaint to) and just now had an email titled Refund Receipt. 
Ebookers have cancelled the voucher and are processing a full refund! 
Very pleased that after all this time, I've finally succeeded in getting my money back, even though i accepted the voucher.
@jiggy2

Well done and glad you are getting your money back. 
In May 2020, i had emailed the hotel the following:

Thank you for your email.

I will contact Expedia regarding the options for the booking - but please can I check one thing before I do that - did Expedia make a payment for our booking to Hotel Anna (we had prepaid to Expedia in September 2019)? Or are the funds still held by them?

Also has Hotel Anna cancelled the room reservation with Expedia given the hotel operations are temporarily suspended?

There response wasn't as helpful as what you got:

You made a payment to Expedia who forwards this payment to our hotel as per our contract, however I cannot provide more details about this. I can provide the information that in case Expedia provides refund to you, they are the ones who are going to handle your refund.

No, we have not cancelled your reservation as we are not able to do anything with your reservation withouth the permission from the partner, therefore your reservation is still confirmed in our system as well.

What did you complaint email include? (and was it sent yesterday).
thanks

saintscouple

jiggy2 said:

saintscouple said:

This morning i had an email from the CEO office (where i sent my complaint to) and just now had an email titled Refund Receipt. 
Ebookers have cancelled the voucher and are processing a full refund! 
Very pleased that after all this time, I've finally succeeded in getting my money back, even though i accepted the voucher.
@jiggy2

Well done and glad you are getting your money back. 
In May 2020, i had emailed the hotel the following:

Thank you for your email.

I will contact Expedia regarding the options for the booking - but please can I check one thing before I do that - did Expedia make a payment for our booking to Hotel Anna (we had prepaid to Expedia in September 2019)? Or are the funds still held by them?

Also has Hotel Anna cancelled the room reservation with Expedia given the hotel operations are temporarily suspended?

There response wasn't as helpful as what you got:

You made a payment to Expedia who forwards this payment to our hotel as per our contract, however I cannot provide more details about this. I can provide the information that in case Expedia provides refund to you, they are the ones who are going to handle your refund.

No, we have not cancelled your reservation as we are not able to do anything with your reservation withouth the permission from the partner, therefore your reservation is still confirmed in our system as well.

What did you complaint email include? (and was it sent yesterday).
thanks

jiggy2 said:

saintscouple said:

This morning i had an email from the CEO office (where i sent my complaint to) and just now had an email titled Refund Receipt. 
Ebookers have cancelled the voucher and are processing a full refund! 
Very pleased that after all this time, I've finally succeeded in getting my money back, even though i accepted the voucher.
@jiggy2

Well done and glad you are getting your money back. 
In May 2020, i had emailed the hotel the following:

Thank you for your email.

I will contact Expedia regarding the options for the booking - but please can I check one thing before I do that - did Expedia make a payment for our booking to Hotel Anna (we had prepaid to Expedia in September 2019)? Or are the funds still held by them?

Also has Hotel Anna cancelled the room reservation with Expedia given the hotel operations are temporarily suspended?

There response wasn't as helpful as what you got:

You made a payment to Expedia who forwards this payment to our hotel as per our contract, however I cannot provide more details about this. I can provide the information that in case Expedia provides refund to you, they are the ones who are going to handle your refund.

No, we have not cancelled your reservation as we are not able to do anything with your reservation withouth the permission from the partner, therefore your reservation is still confirmed in our system as well.

What did you complaint email include? (and was it sent yesterday).
thanks

This started off accidentally for me, I saw a post from the hotel on Facebook and simply commented that i wished i could have stayed with them, but restrictions doesn't allow this. I am however more dissapointed that Ebookers to who i made the reservation with state you won't allow a refund, only a voucher that you won't extend beyond this year. 

I didn't expect to hear anymore, but it was in response to that they sent me the email. 
I had tried before like yourself, emailing the hotel and asking if they had claimed the money, but they would only reply stating i must contact the agent, and giving me their details. 

I got very lucky on this one, and low and behold i wake this morning to see the money is already back in my account! 
Yet still no reply from Ebookers to my email, and doubt i will get one, 'here's your money now get lost' kinda attitude. 

The key to a successful refund, is obviously getting it in writing from the hotel that they haven't claimed the money.
I would persist with the hotel, perhaps wording it like the email i got from the my hotel, asking if at anytime during this force majeure situation have they intended to collect money from the agency that managed your reservation? 

I hope you find a way to get a similar result to myself, Ebookers are obviously holding on to money and giving false reason the hotels have been, paid and only issuing vouchers to use at that same hotel to give false evidence of this. 
I will be staying away from the Expedia group in future.