Ebookers / Expedia Accomodation Voucher - Terms

Doshwaster

saintscouple said:

Doshwaster said:

saintscouple said:

Doshwaster said:

jiggy2 said:

Doshwaster said:

I've just tried to cancel a "refundable" hotel booking which was made with a part-payment with an Expedia voucher issued when the original trip was cancelled in July. They are saying that the voucher part of the payment is non-refundable. 

would they issue another voucher for that element or would you just loose that amount?

I had an online chat where they said the voucher element could not be refunded or reissued but I'm going to call them back when I have more time. The complicating factor is that the hotel is closed but they are putting people in alternative accommodation
The other option is to go through my travel insurance as I have cover for cancelling trips to countries where the FCO advise against non-essential travel.

@Doshwaster what was the result in the end? Did they reissue you another voucher? 

No, Expedia said that the voucher wasn't refundable.
So, I put in an insurance claim and they rejected it on the basis that I knew of the pandemic when I used the voucher. I appealed as the FCO were still allowing travel when I made the second booking but they rejected that too. Tried going through my credit card company but they aren't interested either.
In the end the difference between the voucher value and my insurance excess is around £200 so it looks like I'm going to have to write it off.

 

Sorry to hear that, that is tough. 
I asked as i used an Ebookers hotel re-book voucher for a holiday this June.
The voucher had an expiry of 12 months with the new booking commencing within 12 months of the old booking. 
I guess this is the same voucher you were issued with, that had to be used at the same hotel of the original booking? 
I wonder what will happen if we're unable to travel for the new booking.... i'm hoping they will issue another voucher, as we would have been in catch-22.... 12 month expiry on the voucher, only to be used at the hotel we originally booked, that hasn't been open since the voucher was issued. 

I also have a few vouchers which were issued last spring which have a 12 month expiry date. Surely the companies involved will have to extend the time limit otherwise people are going to have to book holidays that they have no idea whether they will be able to use. I really need to do an audit of all of the credits which I have.

jiggy2

saintscouple said:

Doshwaster said:

saintscouple said:

Doshwaster said:

jiggy2 said:

Doshwaster said:

I've just tried to cancel a "refundable" hotel booking which was made with a part-payment with an Expedia voucher issued when the original trip was cancelled in July. They are saying that the voucher part of the payment is non-refundable. 

would they issue another voucher for that element or would you just loose that amount?

I had an online chat where they said the voucher element could not be refunded or reissued but I'm going to call them back when I have more time. The complicating factor is that the hotel is closed but they are putting people in alternative accommodation
The other option is to go through my travel insurance as I have cover for cancelling trips to countries where the FCO advise against non-essential travel.

@Doshwaster what was the result in the end? Did they reissue you another voucher? 

No, Expedia said that the voucher wasn't refundable.
So, I put in an insurance claim and they rejected it on the basis that I knew of the pandemic when I used the voucher. I appealed as the FCO were still allowing travel when I made the second booking but they rejected that too. Tried going through my credit card company but they aren't interested either.
In the end the difference between the voucher value and my insurance excess is around £200 so it looks like I'm going to have to write it off.

 

Sorry to hear that, that is tough. 
I asked as i used an Ebookers hotel re-book voucher for a holiday this June.
The voucher had an expiry of 12 months with the new booking commencing within 12 months of the old booking. 
I guess this is the same voucher you were issued with, that had to be used at the same hotel of the original booking? 
I wonder what will happen if we're unable to travel for the new booking.... i'm hoping they will issue another voucher, as we would have been in catch-22.... 12 month expiry on the voucher, only to be used at the hotel we originally booked, that hasn't been open since the voucher was issued. 

I had been following this thread with interest and have posted a couple of times last year. We had been issued a voucher by Expedia which was due to expire at end of June 2021. I haven't booked anything as yet. Looking at the expiry date of the voucher on the Expedia account - it looks like Expedia have extended it to 1 Jan 2022 - no email to note that so i don't know when it got changed. But in effect the voucher has become a 18 month voucher (rather than 12 and a bit when it was issued).

Doshwaster

jiggy2 said:

saintscouple said:

Doshwaster said:

saintscouple said:

Doshwaster said:

jiggy2 said:

Doshwaster said:

I've just tried to cancel a "refundable" hotel booking which was made with a part-payment with an Expedia voucher issued when the original trip was cancelled in July. They are saying that the voucher part of the payment is non-refundable. 

would they issue another voucher for that element or would you just loose that amount?

I had an online chat where they said the voucher element could not be refunded or reissued but I'm going to call them back when I have more time. The complicating factor is that the hotel is closed but they are putting people in alternative accommodation
The other option is to go through my travel insurance as I have cover for cancelling trips to countries where the FCO advise against non-essential travel.

@Doshwaster what was the result in the end? Did they reissue you another voucher? 

No, Expedia said that the voucher wasn't refundable.
So, I put in an insurance claim and they rejected it on the basis that I knew of the pandemic when I used the voucher. I appealed as the FCO were still allowing travel when I made the second booking but they rejected that too. Tried going through my credit card company but they aren't interested either.
In the end the difference between the voucher value and my insurance excess is around £200 so it looks like I'm going to have to write it off.

 

Sorry to hear that, that is tough. 
I asked as i used an Ebookers hotel re-book voucher for a holiday this June.
The voucher had an expiry of 12 months with the new booking commencing within 12 months of the old booking. 
I guess this is the same voucher you were issued with, that had to be used at the same hotel of the original booking? 
I wonder what will happen if we're unable to travel for the new booking.... i'm hoping they will issue another voucher, as we would have been in catch-22.... 12 month expiry on the voucher, only to be used at the hotel we originally booked, that hasn't been open since the voucher was issued. 

I had been following this thread with interest and have posted a couple of times last year. We had been issued a voucher by Expedia which was due to expire at end of June 2021. I haven't booked anything as yet. Looking at the expiry date of the voucher on the Expedia account - it looks like Expedia have extended it to 1 Jan 2022 - no email to note that so i don't know when it got changed. But in effect the voucher has become a 18 month voucher (rather than 12 and a bit when it was issued).

Yes, it seems quite a few travel companies are extending their travel vouchers. BA have extended theirs until April 2023. Just as well as I have almost £1000 of BA credits. I wasn't too bothered about losing the Expedia one but I wouldn't want to see the BA vouchers vanish without using them

jiggy2

Doshwaster said:

jiggy2 said:

saintscouple said:

Doshwaster said:

saintscouple said:

Doshwaster said:

jiggy2 said:

Doshwaster said:

I've just tried to cancel a "refundable" hotel booking which was made with a part-payment with an Expedia voucher issued when the original trip was cancelled in July. They are saying that the voucher part of the payment is non-refundable. 

would they issue another voucher for that element or would you just loose that amount?

I had an online chat where they said the voucher element could not be refunded or reissued but I'm going to call them back when I have more time. The complicating factor is that the hotel is closed but they are putting people in alternative accommodation
The other option is to go through my travel insurance as I have cover for cancelling trips to countries where the FCO advise against non-essential travel.

@Doshwaster what was the result in the end? Did they reissue you another voucher? 

No, Expedia said that the voucher wasn't refundable.
So, I put in an insurance claim and they rejected it on the basis that I knew of the pandemic when I used the voucher. I appealed as the FCO were still allowing travel when I made the second booking but they rejected that too. Tried going through my credit card company but they aren't interested either.
In the end the difference between the voucher value and my insurance excess is around £200 so it looks like I'm going to have to write it off.

 

Sorry to hear that, that is tough. 
I asked as i used an Ebookers hotel re-book voucher for a holiday this June.
The voucher had an expiry of 12 months with the new booking commencing within 12 months of the old booking. 
I guess this is the same voucher you were issued with, that had to be used at the same hotel of the original booking? 
I wonder what will happen if we're unable to travel for the new booking.... i'm hoping they will issue another voucher, as we would have been in catch-22.... 12 month expiry on the voucher, only to be used at the hotel we originally booked, that hasn't been open since the voucher was issued. 

I had been following this thread with interest and have posted a couple of times last year. We had been issued a voucher by Expedia which was due to expire at end of June 2021. I haven't booked anything as yet. Looking at the expiry date of the voucher on the Expedia account - it looks like Expedia have extended it to 1 Jan 2022 - no email to note that so i don't know when it got changed. But in effect the voucher has become a 18 month voucher (rather than 12 and a bit when it was issued).

Yes, it seems quite a few travel companies are extending their travel vouchers. BA have extended theirs until April 2023. Just as well as I have almost £1000 of BA credits. I wasn't too bothered about losing the Expedia one but I wouldn't want to see the BA vouchers vanish without using them

We have £600 in expedia vouchers which i would like to use - lets see if that actually happens

saintscouple

Update from me, 
With the Spain holiday still planned for end of June, I really think we will be unable to travel or at least the chances are really slim. 
I went on the live chat with ebookers stating the only reason we booked the accommodation for the dates we did was to abide with the t&c's of the voucher issued when we were unable to travel due to covid last year. Thus would it be possible to cancel this years accommodation booking and be issued with another voucher, or just move the booking to 2022 with the same room, board, and dates? 
They tried phoning the hotel to gain permission without reply, thus said they would email the hotel and email me when they get a response. 
I'm hoping they can change the booking to 2022, and then i can get on and book something in the UK for this year before it all sells out. 

saintscouple

So ebookers have cancelled my booking, issued a refund for the cash part i paid, and refunded the voucher part..... but with the same July 2021 expiry date! 
I'm on chat to them now,they are saying they are working with vendors to provide an extension, and that the original expiry date remains at this time. The chat concluded the same, have to wait to nearer the time to see if they will provide an extension for the voucher. 
 

saintscouple

Further Update, and hopefully the last. 
Went back on chat as coupon states 'Book by 22 Jul 2021', so enquired if i can book for a stay beyond that date, i,e for Summer 2022. And the reply was ..
'Yes, because they didn't mention that you can't book a reservation beyond the expiration date of the coupon'
So i'm happy to get that sorted, hotel prices will be published in May for June 2022 so will book then, as i can also transfer my Easyjet flights without fees at the same time. 

jiggy2

saintscouple said:

Further Update, and hopefully the last. 
Went back on chat as coupon states 'Book by 22 Jul 2021', so enquired if i can book for a stay beyond that date, i,e for Summer 2022. And the reply was ..
'Yes, because they didn't mention that you can't book a reservation beyond the expiration date of the coupon'
So i'm happy to get that sorted, hotel prices will be published in May for June 2022 so will book then, as i can also transfer my Easyjet flights without fees at the same time. 

who is "they" in their quote? The hotel? Will be interesting to see if  you can actually do that.
With the Expedia voucher (which was previously due to expire 30 June 2021), it wouldnt show the voucher for dates after 1 July 2021 i.e. i couldnt have booked beyond the expiry date.

saintscouple

jiggy2 said:

saintscouple said:

Further Update, and hopefully the last. 
Went back on chat as coupon states 'Book by 22 Jul 2021', so enquired if i can book for a stay beyond that date, i,e for Summer 2022. And the reply was ..
'Yes, because they didn't mention that you can't book a reservation beyond the expiration date of the coupon'
So i'm happy to get that sorted, hotel prices will be published in May for June 2022 so will book then, as i can also transfer my Easyjet flights without fees at the same time. 

who is "they" in their quote? The hotel? Will be interesting to see if  you can actually do that.
With the Expedia voucher (which was previously due to expire 30 June 2021), it wouldnt show the voucher for dates after 1 July 2021 i.e. i couldnt have booked beyond the expiry date.

I guess they meant the hotel. 
I've done various dummy runs with the voucher they refunded back in to my account, and it shows and can be applied to all future bookings, including different hotels. 
I wouldn't want to risk using it at another hotel, but was interested to see if it was there to be applied, and it was. 
The voucher does show a Book by, and not Travel by, so perhaps it's the Travel by that they've relaxed. 
Forward to May, I hope i don't have any problems with the booking. I'll book the hotel first, wait a couple of weeks, before changing the flights over, just in case. 

saintscouple

It's all gone 'tits up' so to speak. 
A couple of days back the date on the voucher changed, no longer showing as 'Book by 22nd July 2021', now showing as 'Travel by 1st Jan 2022'.
Been on the email and phone with Ebookers, they refuse to acknowledge the book before date that was previously shown, instead insisting they have extended the voucher to allow a stay until 1st Jan 2022. 
So now find myself stuck with a hotel voucher to the value of £1,160 that has to be used at a particular spanish hotel, that must be used this year, that i cannot let anyone use as the booking has to be done through my account. 
I either use it or lose it, and we can't see how we can use it this year. 

Just wish there was a way to sell the coupon to someone for £500 and be done with it.