Refund for puppy deposit?

Indidoodaah

No longer needed 

Aylesbury_Duck

Indidoodaah said:

A week ago I paid a £250 deposit via bank transfer on a £950 puppy, I was told I would receive regular updates.

I have to tried to contact the breeder several times and only received two texts (one only consisting of emojis and one four words but not answering any of my questions) I asked for an update on photos yesterday and have had no response. It has turned the experience into a more stressful than happy one.

On the advert there was no mention of the deposit being non-refundable nor any mention of that in the communication, the puppy is still not ready for leaving for another 5 weeks and they accepted my offer of £950 even though they had it listed at £1250 so I don't think there will be any loss of money if they were to find it a new home but I was wondering what my rights are to my refund back?

Thanks

Have you actually been to visit the breeder, seen the parents of the puppy, seen the litter, etc?  If you have, then you have their address and can go and ask them (safely of course) what's going on.

Please don't tell me you bought a puppy from Facebook....

ssparks2003

Some people do have other things going on in their lives at the moment (and any other time come to that) a day without a response to your text is hardly grounds for cancelling the purchase and discussing consumer rights.

Indidoodaah

Aylesbury_Duck said:

Indidoodaah said:

A week ago I paid a £250 deposit via bank transfer on a £950 puppy, I was told I would receive regular updates.

I have to tried to contact the breeder several times and only received two texts (one only consisting of emojis and one four words but not answering any of my questions) I asked for an update on photos yesterday and have had no response. It has turned the experience into a more stressful than happy one.

On the advert there was no mention of the deposit being non-refundable nor any mention of that in the communication, the puppy is still not ready for leaving for another 5 weeks and they accepted my offer of £950 even though they had it listed at £1250 so I don't think there will be any loss of money if they were to find it a new home but I was wondering what my rights are to my refund back?

Thanks

Have you actually been to visit the breeder, seen the parents of the puppy, seen the litter, etc?  If you have, then you have their address and can go and ask them (safely of course) what's going on.

Please don't tell me you bought a puppy from Facebook....

I haven't seen them in person, I have seen photos and I have their address. 
It was from Pets4Homes website.

Indidoodaah

ssparks2003 said:

Some people do have other things going on in their lives at the moment (and any other time come to that) a day without a response to your text is hardly grounds for cancelling the purchase and discussing consumer rights.

If you read the post it isn't just because it has been one day  

452

Indidoodaah said:

Aylesbury_Duck said:

Indidoodaah said:

A week ago I paid a £250 deposit via bank transfer on a £950 puppy, I was told I would receive regular updates.

I have to tried to contact the breeder several times and only received two texts (one only consisting of emojis and one four words but not answering any of my questions) I asked for an update on photos yesterday and have had no response. It has turned the experience into a more stressful than happy one.

On the advert there was no mention of the deposit being non-refundable nor any mention of that in the communication, the puppy is still not ready for leaving for another 5 weeks and they accepted my offer of £950 even though they had it listed at £1250 so I don't think there will be any loss of money if they were to find it a new home but I was wondering what my rights are to my refund back?

Thanks

Have you actually been to visit the breeder, seen the parents of the puppy, seen the litter, etc?  If you have, then you have their address and can go and ask them (safely of course) what's going on.

Please don't tell me you bought a puppy from Facebook....

I haven't seen them in person, I have seen photos and I have their address. 
It was from Pets4Homes website.

You have an address and a mobile phone number. 

Lets hope its not a false address and an unregistered phone. 

suki1964

I would go to the address tbh

But then also I wouldn't be putting down a deposit on a dog from an ad on a website

Indidoodaah

452 said:

Indidoodaah said:

Aylesbury_Duck said:

Indidoodaah said:

A week ago I paid a £250 deposit via bank transfer on a £950 puppy, I was told I would receive regular updates.

I have to tried to contact the breeder several times and only received two texts (one only consisting of emojis and one four words but not answering any of my questions) I asked for an update on photos yesterday and have had no response. It has turned the experience into a more stressful than happy one.

On the advert there was no mention of the deposit being non-refundable nor any mention of that in the communication, the puppy is still not ready for leaving for another 5 weeks and they accepted my offer of £950 even though they had it listed at £1250 so I don't think there will be any loss of money if they were to find it a new home but I was wondering what my rights are to my refund back?

Thanks

Have you actually been to visit the breeder, seen the parents of the puppy, seen the litter, etc?  If you have, then you have their address and can go and ask them (safely of course) what's going on.

Please don't tell me you bought a puppy from Facebook....

I haven't seen them in person, I have seen photos and I have their address. 
It was from Pets4Homes website.

You have an address and a mobile phone number. 

Lets hope its not a false address and an unregistered phone. 

The address does link up to their business facebook page and I looked at it on google maps and the number is linked to the facebook too. 

Indidoodaah

suki1964 said:

I would go to the address tbh

But then also I wouldn't be putting down a deposit on a dog from an ad on a website

I do regret putting a deposit down without atleast a videocall and asking more questions so I know I was foolish in that aspect.

davidmcn

Indidoodaah said:

On the advert there was no mention of the deposit being non-refundable

Did you tell them you expected it to be refundable?

Indidoodaah

davidmcn said:

Indidoodaah said:

On the advert there was no mention of the deposit being non-refundable

Did you tell them you expected it to be refundable?

I didn't there was no communication regarding the terms of the deposit, all that was mentioned was '£250 deposit secures'