NS&I Junior ISA application problems

AlwaysLearnin

75 days and counting here... 

dano17439

70 days and still counting.......

AlwaysLearnin

Actually got the confirmation email Friday (17th) for one of our two applications (made same day). Is the account supposed to appear online once confirmed as open, as nothing showing yet on mine? 

dano17439

Yeessssss. Finally completed and i can see the account details when i log in to NS&I. Phew panic over lol

RP72

86 days so far.  Check was posted to NS&I on July 10th but spoke to NS&I today and they say it's probably in their internal backlog of ISAs to process.  I asked them if they'd be honoring their obligation to pay interest from 15 days after the transfer request was received and they said I'd need to make a complaint, which I will now do.  I will also be complaining to the Financial Ombudsman.  NS&I should really be setting an example.  

Socajam

Do people realize that we are going through a pandemic that have strangulated the entire world.
This is something that we have never seems before and I hope never to see again.
The virus have interrupted every thing that we as human took for granted and will continue for years to come - this is just the tsunami, the aftereffects are going to be devastating and we are nowhere close to it as yet.
So complain to the Financial Ombudsman, whose office I am sure was severely impacted by the virus just like NS&I

RP72

Socajam said:

Do people realize that we are going through a pandemic that have strangulated the entire world.
This is something that we have never seems before and I hope never to see again.
The virus have interrupted every thing that we as human took for granted and will continue for years to come - this is just the tsunami, the aftereffects are going to be devastating and we are nowhere close to it as yet.
So complain to the Financial Ombudsman, whose office I am sure was severely impacted by the virus just like NS&I

Other financial institutions are dealing with it a whole lot better!  NS&I have been woeful in in keeping anyone updated, at very least they should have a message on their website as to the massive backlog they are dealing with.  When speaking to their customer service they have "promised" me call backs from the Junior ISA team which never happened.  I want transparency at the very least.  Are you a prepper?

DavidT67

RP72 said:

Socajam said:

Do people realize that we are going through a pandemic that have strangulated the entire world.
This is something that we have never seems before and I hope never to see again.
The virus have interrupted every thing that we as human took for granted and will continue for years to come - this is just the tsunami, the aftereffects are going to be devastating and we are nowhere close to it as yet.
So complain to the Financial Ombudsman, whose office I am sure was severely impacted by the virus just like NS&I

Other financial institutions are dealing with it a whole lot better!  NS&I have been woeful in in keeping anyone updated, at very least they should have a message on their website as to the massive backlog they are dealing with.  When speaking to their customer service they have "promised" me call backs from the Junior ISA team which never happened.  I want transparency at the very least.  Are you a prepper?

Other providers wisely closed to new business to serve their existing customers better. 

NS&I has been hit with a tsunami of transfers and applications let continues to attempt to portray business as usual. 

Hopefully all those billions actual reach HM Treasury and don't get diverted to Cummings Russian friends... 

AlwaysLearnin

AlwaysLearnin said:

Actually got the confirmation email Friday (17th) for one of our two applications (made same day). Is the account supposed to appear online once confirmed as open, as nothing showing yet on mine? 

Transfer to the 2nd account completed today - 88 days

Still can't see the 1st account online for some reason though... 

General_Applause

A transfer from Nationwide JISA to NS&I JISA has finally come through after 75 days.