Hermes never again, + advice please

Spoonie_Turtle

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

That's interesing to know. I haven't sold on eBay for a while but have a couple of avenues of private sale and for those always offer the choice of RM or Hermes when they're the same price - if their local Hermes is reliable like ours and they want the tracking they can go with that, or if they don't trust Hermes they can pick RM without tracking. I don't know why I didn't think to offer the same choice on eBay though, but your comment makes me think I definitely should!

Rantband

Spoonie_Turtle said:

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

That's interesing to know. I haven't sold on eBay for a while but have a couple of avenues of private sale and for those always offer the choice of RM or Hermes when they're the same price - if their local Hermes is reliable like ours and they want the tracking they can go with that, or if they don't trust Hermes they can pick RM without tracking. I don't know why I didn't think to offer the same choice on eBay though, but your comment makes me think I definitely should!

The Ebay buyer then chooses RM without tracking and claims IND you are unable to defend the claim.

Spoonie_Turtle

Rantband said:

Spoonie_Turtle said:

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

That's interesing to know. I haven't sold on eBay for a while but have a couple of avenues of private sale and for those always offer the choice of RM or Hermes when they're the same price - if their local Hermes is reliable like ours and they want the tracking they can go with that, or if they don't trust Hermes they can pick RM without tracking. I don't know why I didn't think to offer the same choice on eBay though, but your comment makes me think I definitely should!

The Ebay buyer then chooses RM without tracking and claims IND you are unable to defend the claim.

No, because standard parcels come with a reference number which, when put into RM's Track and Trace, give delivery confirmation. It just doesn't show tracking for every step of the way.

Rantband

Spoonie_Turtle said:

Rantband said:

Spoonie_Turtle said:

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

That's interesing to know. I haven't sold on eBay for a while but have a couple of avenues of private sale and for those always offer the choice of RM or Hermes when they're the same price - if their local Hermes is reliable like ours and they want the tracking they can go with that, or if they don't trust Hermes they can pick RM without tracking. I don't know why I didn't think to offer the same choice on eBay though, but your comment makes me think I definitely should!

The Ebay buyer then chooses RM without tracking and claims IND you are unable to defend the claim.

No, because standard parcels come with a reference number which, when put into RM's Track and Trace, give delivery confirmation. It just doesn't show tracking for every step of the way.

Is delivery confirmation enough for Ebay in defence of IND ?

soolin

Rantband said:

Spoonie_Turtle said:

Rantband said:

Spoonie_Turtle said:

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

That's interesing to know. I haven't sold on eBay for a while but have a couple of avenues of private sale and for those always offer the choice of RM or Hermes when they're the same price - if their local Hermes is reliable like ours and they want the tracking they can go with that, or if they don't trust Hermes they can pick RM without tracking. I don't know why I didn't think to offer the same choice on eBay though, but your comment makes me think I definitely should!

The Ebay buyer then chooses RM without tracking and claims IND you are unable to defend the claim.

No, because standard parcels come with a reference number which, when put into RM's Track and Trace, give delivery confirmation. It just doesn't show tracking for every step of the way.

Is delivery confirmation enough for Ebay in defence of IND ?

Yes it is enough for both eBay and PayPal. All that is needed is online proof of delivery. 

theonlywayisup

Rantband said:

Spoonie_Turtle said:

Rantband said:

Spoonie_Turtle said:

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

That's interesing to know. I haven't sold on eBay for a while but have a couple of avenues of private sale and for those always offer the choice of RM or Hermes when they're the same price - if their local Hermes is reliable like ours and they want the tracking they can go with that, or if they don't trust Hermes they can pick RM without tracking. I don't know why I didn't think to offer the same choice on eBay though, but your comment makes me think I definitely should!

The Ebay buyer then chooses RM without tracking and claims IND you are unable to defend the claim.

No, because standard parcels come with a reference number which, when put into RM's Track and Trace, give delivery confirmation. It just doesn't show tracking for every step of the way.

Is delivery confirmation enough for Ebay in defence of IND ?

To clarify.  It is enough for an item that has a value (inc postage) of £750 or less.

Spoonie_Turtle

theonlywayisup said:

Rantband said:

Spoonie_Turtle said:

Rantband said:

Spoonie_Turtle said:

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

That's interesing to know. I haven't sold on eBay for a while but have a couple of avenues of private sale and for those always offer the choice of RM or Hermes when they're the same price - if their local Hermes is reliable like ours and they want the tracking they can go with that, or if they don't trust Hermes they can pick RM without tracking. I don't know why I didn't think to offer the same choice on eBay though, but your comment makes me think I definitely should!

The Ebay buyer then chooses RM without tracking and claims IND you are unable to defend the claim.

No, because standard parcels come with a reference number which, when put into RM's Track and Trace, give delivery confirmation. It just doesn't show tracking for every step of the way.

Is delivery confirmation enough for Ebay in defence of IND ?

To clarify.  It is enough for an item that has a value (inc postage) of £750 or less.

True! You'd not want to send something that valuable as a standard parcel though, which only covers compensation up to £20 Any delivery method that covers up to £750 will undoubtedly have full tracking as well as delivery confirmation.

hollydays

Mikex said:

When I have ordered something off Ebay then discover the seller uses Hermes it is just a matter of waiting until the item is overdue then apply for my refund through Ebay. Only once did they deliver to me 1 day late and only after a substantial load of stress caused to me and the seller. 
I never knowingly order off anyone who uses Hermes.
Mike

I find hermes is wonderful. With eBay I'm able to instantly buy the postage and put the tracking in within minutes, which looks to the buyer like I've instantly posted. I get a lot of kudos for this in my feedback. I Offer people the option to use hermes , or a more expensive option. Strangely they always use hermes ...

soolin

Apparently the new limit after which a signature is required is £450 , although it is difficult to actually find without a heck of a search. 

martindow

soolin said:

Apparently the new limit after which a signature is required is £450 , although it is difficult to actually find without a heck of a search. 

During covid I imagine there is a problem finding carriers who are taking the recipeients' signatures.  How do people sending high value items (£750 at the moment) cover themselves?