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Hermes never again, + advice please

7 replies 212 views
sold an item last month
posted via hermes on the 28/4/20
on the 2nd buyer say that hermes have delayed it and hermes have not delivered any parcels there for weeks but they are open (have called them they are open)
last update below

   "11:03 - Fri 01 May

Your parcel has been delayed, we're sorry about that. We'll have it on the move in the next 48 hours"


customer is being patent but i dont know how to proceed

no contact possible with hermes and the parcels just stuck

where do i go from here?


thanks 

Replies

  • custardycustardy Forumite
    37.6K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
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    All carriers are swamped right now.
    Why do you say no contact possible? 
  • challengedavidchallengedavid Forumite
    195 posts
    Part of the Furniture 100 Posts Combo Breaker
    have tried to contact hermes via phone, email and twitter
    phones an automated response,  online the same,  cannot find any email contact, and no reply to twitter
    dont know where to go with it?
  • edited 11 May at 3:46PM
    custardycustardy Forumite
    37.6K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ✭✭✭✭✭
    edited 11 May at 3:46PM
    have tried to contact hermes via phone, email and twitter
    phones an automated response,  online the same,  cannot find any email contact, and no reply to twitter
    dont know where to go with it?
    All carriers are swamped. Think >Xmas volumes with less staff/preparation. Given Hermes aren't renowned for CS at normal times its no surprise they are less contactable now.
    You will need to persevere I'm afraid.
  • emmbrookemmbrook Forumite
    166 posts
    Tenth Anniversary 100 Posts
    Hermes are all over the place at the moment - a parcel of mine went astray a couple of weeks ago - showing as out for delivery the whole time before finally turning up a week later. But today Hermes delivered me a package sent two days ago - the fastest I’ve ever known. 

    Suggests the problems are fairly localised, quite likely due to illness. If you have a patient buyer then hopefully that will continue. Unlikely you will get any sense from Hermes. They are cheap but when it goes wrong the service is minimal.
  • ThePeopleDirectorThePeopleDirector Forumite
    18 posts
    10 Posts
    I am in the same boat as the OP.  Parcel out for delivery on 22 April and now the App is stuck.  Got through to Hermes via TrustPilot and was basically told tough! Take it up with the sender.  Not going to happen as it was shipped from overseas.

    Hopefully it will turn up soon as it was fairly expensive.  Apparently a parcel is not considered late until after a 31 day delay.
    I used to be known as ableandy but can't get into my old account anymore :( 
  • theonlywayisuptheonlywayisup Forumite
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    I am in the same boat as the OP.  Parcel out for delivery on 22 April and now the App is stuck.  Got through to Hermes via TrustPilot and was basically told tough! Take it up with the sender.  Not going to happen as it was shipped from overseas.

    Hopefully it will turn up soon as it was fairly expensive.  Apparently a parcel is not considered late until after a 31 day delay.
    Where did you purchase from (website or private) and how did you pay.  You do not have to worry about 31 days as your contract is with the seller. 
  • Spoonie_TurtleSpoonie_Turtle Forumite
    894 posts
    500 Posts Name Dropper
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    I am in the same boat as the OP.  Parcel out for delivery on 22 April and now the App is stuck.  Got through to Hermes via TrustPilot and was basically told tough! Take it up with the sender.  Not going to happen as it was shipped from overseas.

    Hopefully it will turn up soon as it was fairly expensive.  Apparently a parcel is not considered late until after a 31 day delay.
    Royal Mail don't consider international parcels lost until 30 working days after the latest estimated delivery date, so it's not just Hermes.
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