Please help me get my account back

LostMyMSEAccount

Towards the the of last year and over the new year, for reasons I'd rather not disclose publicly, I was unable to access MSE. It was around this time that MSE migrated to their new forum software and I completely lost access to my account. My previous email provider terminated their service a while back and I've now completely lost access to this account.

I've tried for several weeks to explain my situation over email, only to receive generic and disinterested replies. I used my account mostly to talk about mental health issues (more often via PM than publicly) that both I and others are going through and now more than ever I need access back. Rebuilding trust and relationships like this doesn't come easily and I am hopeful that someone in the admin team understands this. I can't just pick up the phone and talk to Samaritans.... My head doesn't work like that.

I've been told that no personal information is stored on an account but I can provide ample evidence of legitimate ownership of my account. There is also a digital footprint that I'm sure I can easily prove is mine. 

If someone from the admin team can send me a private message and we can solve this, then it avoids the embarrassment of having to put multiple threads on boards saying "please contact me, my old account was X". I am desperate.

Regards

J_B

Just supposing your old name was Fred Bloggs - could you set up a new ID called 'Former Fred Bloggs'

I suspect that if you've been asking politely for 'several weeks' then you ain't going to get a result.

Maybe the forum staff are overrun with comments about the 'Wonderful' new forum, as well as C19 issues, to help you!

LostMyMSEAccount

J_B said:

Just supposing your old name was Fred Bloggs - could you set up a new ID called 'Former Fred Bloggs'

I suspect that if you've been asking politely for 'several weeks' then you ain't going to get a result.

Maybe the forum staff are overrun with comments about the 'Wonderful' new forum, as well as C19 issues, to help you!

Hello. 
Yes I could do that. However this doesn't return the numerous private conversations I had going around the time I lost access to the forum. It also doesn't reunite me with the usernames of those who I was engaging with.
Ironically, the time they've spent saying no and explaining why with vague explanations, they could have simply gone ahead and done it. 
If I spent my time on this forum talking about car prices and house tax, I would have already gone ahead and followed your suggestion. My principal use is very personal and therefore I remain hopeful that someone will take a pragmatic approach and allow me to prove my ownership of the account.

sarah1972

you need to contact the forum team to ask for assistance. Pop an email to : ForumTeam@MoneySavingExpert.com

LostMyMSEAccount

sarah1972 said:

you need to contact the forum team to ask for assistance. Pop an email to : ForumTeam@MoneySavingExpert.com

This is the email address I've been speaking to. I'll try again though.

molerat

Had a similar thing happen to me on another large forum.  E-mailed admin and had my account back in half a day.  It all depends on what effort the admins want to put in for you, probably too busy trying to sort out their train wreck of a forum design ! (Amazing how another forum can use exactly the same back end and be completely useable)

J_B

molerat said:

.... probably too busy trying to sort out their train wreck of a forum design !

😲 ..... but ..... it's an upgrade ....

sarah1972

LostMyMSEAccount said:

sarah1972 said:

you need to contact the forum team to ask for assistance. Pop an email to : ForumTeam@MoneySavingExpert.com

This is the email address I've been speaking to. I'll try again though.

Give it another try although for legal reasons I suspect they won’t be able to reinstate your account as they can’t validate you from an expired email account. 

LostMyMSEAccount

sarah1972 said:

LostMyMSEAccount said:

sarah1972 said:

you need to contact the forum team to ask for assistance. Pop an email to : ForumTeam@MoneySavingExpert.com

This is the email address I've been speaking to. I'll try again though.

Give it another try although for legal reasons I suspect they won’t be able to reinstate your account as they can’t validate you from an expired email account. 

I don't really understand this. Why can't they validate me? I can provide plenty of evidence to prove my legitimate ownership... Plus email addresses can be compromised and regularly are. 

I maintain hope that someone from the admin team will endeavour to help me.

[Deleted User]

LostMyMSEAccount said:

sarah1972 said:

LostMyMSEAccount said:

sarah1972 said:

you need to contact the forum team to ask for assistance. Pop an email to : ForumTeam@MoneySavingExpert.com

This is the email address I've been speaking to. I'll try again though.

Give it another try although for legal reasons I suspect they won’t be able to reinstate your account as they can’t validate you from an expired email account. 

I don't really understand this. Why can't they validate me? I can provide plenty of evidence to prove my legitimate ownership... Plus email addresses can be compromised and regularly are. 

I maintain hope that someone from the admin team will endeavour to help me.

The forum team move in mysterious ways sometimes.

I've been asking them to delete my account as I don't want it anymore but no response only an automated response to somebody called 'Gerry' - That's not me and no I don't have a pacemaker either!

LostMyMSEAccount

I am going to e-mail the forum team again. I really do remain hopeful that someone can resolve this for me. It'll be more or less impossible to reconnect with those I was in private discussion with and especially difficult as I need to reconnect at this time. Come on Board Admins, help me out please