Flight only booking

mariesco

Well we got nowhere with the credit card, we'll just have to see if Travel Republic have a heart. Why should they be selling flights as an agent and there not be the same security as you get from buying a holiday through them.

Life__Goes__On

mariesco said:

Well we got nowhere with the credit card, we'll just have to see if Travel Republic have a heart. Why should they be selling flights as an agent and there not be the same security as you get from buying a holiday through them.

What did the credit card company say?

mariesco

Life__Goes__On said:

mariesco said:

Well we got nowhere with the credit card, we'll just have to see if Travel Republic have a heart. Why should they be selling flights as an agent and there not be the same security as you get from buying a holiday through them.

What did the credit card company say?

come back when Travel Republic don't give us any money back, is the gist of it. Basically was a form to fill in and when you get to the relevant question we cant answer yes or no as we are in limbo.

Life__Goes__On

mariesco said:

Life__Goes__On said:

mariesco said:

Well we got nowhere with the credit card, we'll just have to see if Travel Republic have a heart. Why should they be selling flights as an agent and there not be the same security as you get from buying a holiday through them.

What did the credit card company say?

come back when Travel Republic don't give us any money back, is the gist of it. Basically was a form to fill in and when you get to the relevant question we cant answer yes or no as we are in limbo.

That is not correct information they are equally liable. They are just trying to dodge their legal responsibilities.
You have a right to complain as they are trying to pass the buck

mariesco

For our travel date which is this Sunday the TR refund date for holidays ,holidays not flight only, is mid June, they have told us we have to wait til then and if they have had the money from V A then we'll be re-embursed, unfortunately we won't know til then.

Life__Goes__On

mariesco said:

For our travel date which is this Sunday the TR refund date for holidays ,holidays not flight only, is mid June, they have told us we have to wait til then and if they have had the money from V A then we'll be re-embursed, unfortunately we won't know til then.

There are different legal rules for holidays, flights and flight via a booking agent
Package holidays should be refunded in 14 days
Flights booked direct with airline  7 days
But there are no legal timeframe on flight by a travel agent.

mariesco

Just read an article by Which.co.uk which says that the company that took your money for the flight are the company that should be refunding you, hope that's right in our case.

Streaky_Bacon

When is/was the flight and have Virgin cancelled it yet?

If Travel Republic are liable to refund you then they are liable to refund you now, not when they get refunded by Virgin. Anything else is just them trying it on.

If Travel Republic are liable for breach of contract then so is your credit card provider. Anything else is just them trying it on.

You will want to write to Travel Republic to demand a refund (I would advise the Resolver website, but if not letter or email)

You will also want to raise a chargeback request with your credit card provider and also raise a s75 claim against them. You can also submit these in writing (Resolver or otherwise), but should also attempt to call them.

Get all of this started as soon as you know for sure that the flight is not going ahead.

Take any further "advice" from people who potentially owe you money, with an appropriately large pinch of salt.

EDIT: You also need to double check whether your contract is with Travel Republic or Virgin. Have TR confirmed that the contract is with them or are they just assisting? A quick scan of their T&Cs suggested that the contract may be with Virgin with a "single element" booking, but it is worth checking.

mariesco

Our flight was last Sunday, it's was booked through TR.

mariesco

mariesco said:

Flight only booked with Virgin Atlantic through Travel Republic,  worried about refund as Travel Republic say they have to try to get it off Virgin on our behalf but its no guarantee they can. Where does that leave us. Getting extremely worried niw as their phonelines are now closed down. Need somw advice. 

My original post, and although had helpful replies on this board am still no further on apart from the fact that Travel Republic have once again emailed us saying we are Virgins responsibility, just wondering if anyone else in same position or if there is any new advice out there.