Flight only booking

mariesco

Flight only booked with Virgin Atlantic through Travel Republic,  worried about refund as Travel Republic say they have to try to get it off Virgin on our behalf but its no guarantee they can. Where does that leave us. Getting extremely worried niw as their phonelines are now closed down. Need somw advice. 

Westin

That is correct.  Travel Republic will only refund you when VAA refund them. VAA had been quoting delays of up to 90 days.
If you look on the VAA website it will tell you what current travel waivers are in place. Not all tickets/dates are refundable.

mariesco

Westin said:

That is correct.  Travel Republic will only refund you when VAA refund them. VAA had been quoting delays of up to 90 days.
If you look on the VAA website it will tell you what current travel waivers are in place. Not all tickets/dates are refundable.

So do we lose all our money then because we only needed a flight and not a holiday? We have travel insurance and they are saying it's on travel Republic to refund us, really don't know what to do.

Life__Goes__On

"

mariesco said:

So do we lose all our money then because we only needed a flight and not a holiday? We have travel insurance and they are saying it's on travel Republic to refund us, really don't know what to do.

TR should be refunding you, it's shouldn't be your issue that VA isn't refunding them.
But it is about cashflow, if TR are struggling for money, then they will delay payment.
You can wait to see what happens,  or if you paid via a card you can go down that route.

Debs68

Hi - can anyone guide me as to what to do regarding flights ? In January I booked return flights from Dublin to Philadelphia for myself & son flying 29th June - returning 2 weeks later - I booked through alternative airlines using PayPal credit to pay nearly £1000 and flights are with American Airlines basic economy tickets. I also purchased single trip travel insurance at same time with an insurance company. As it’s highly unlike we will be able to travel  either due to restrictions or if lifted as I work in nhs frontline annual leave is a no-no for foreseeable...and circumstances have changed for the friend we were going over to stay with. Am I able to cancel & receive refund ? American Airlines site saying I can make one change free of charge or cancel ( withholding ticket until I can rebook different dates) - which is impossible to know as it’s taken 30 years to get this trip organised!! Do I contact airline / alternative airlines / insurance company / PayPal credit to get the ball rolling??? Sorry for long post- never made an insurance claim or asked for travel refund before - tia

also ticket info in e-ticket says it’s non-refundable 🙁

Life__Goes__On

At the moment it's impossible to know,  you will have to wait nearer the  time (unless you know the flight is already cancelled, then you are due a refund)
You could contact your insurance company to find out what you are covered for, if you are unsure (they will no doubt be busy)
Normally if a flight flies you are not due a  refund from the airline.

Westin

Life__Goes__On said:

"

mariesco said:

So do we lose all our money then because we only needed a flight and not a holiday? We have travel insurance and they are saying it's on travel Republic to refund us, really don't know what to do.

TR should be refunding you, it's shouldn't be your issue that VA isn't refunding them.
But it is about cashflow, if TR are struggling for money, then they will delay payment.
You can wait to see what happens,  or if you paid via a card you can go down that route.

That statement is quite sweeping.  It depends on the situation. Had it been a ‘package’ then TR would hold responsibility, but the OP mentions Flight Only.  The responsibility of refund then would depend if TR was acting in the transaction and sale as an agent of the customer, agent of the airline, or the principle. The booking terms would indicate.

I still stand by what I said before TR will likely only refund the flights if they first receive the refund from the airline.

Life__Goes__On

Westin said:

Life__Goes__On said:

"

mariesco said:

So do we lose all our money then because we only needed a flight and not a holiday? We have travel insurance and they are saying it's on travel Republic to refund us, really don't know what to do.

TR should be refunding you, it's shouldn't be your issue that VA isn't refunding them.
But it is about cashflow, if TR are struggling for money, then they will delay payment.
You can wait to see what happens,  or if you paid via a card you can go down that route.

That statement is quite sweeping.  It depends on the situation. Had it been a ‘package’ then TR would hold responsibility, but the OP mentions Flight Only.  The responsibility of refund then would depend if TR was acting in the transaction and sale as an agent of the customer, agent of the airline, or the principle. The booking terms would indicate.

I still stand by what I said before TR will likely only refund the flights if they first receive the refund from the airline.

It's not sweeping, as I read the OP first post
OP States "Travel Republic say they have to try to get it off Virgin on our behalf"
So statement is a very direct comment on information provided.
EDIT
I think it very unlikely if the contract was direct with VA, TR would be getting involved instead of tell OP to go to VA direct.

mariesco

Life__Goes__On said:

Westin said:

Life__Goes__On said:

"

mariesco said:

So do we lose all our money then because we only needed a flight and not a holiday? We have travel insurance and they are saying it's on travel Republic to refund us, really don't know what to do.

TR should be refunding you, it's shouldn't be your issue that VA isn't refunding them.
But it is about cashflow, if TR are struggling for money, then they will delay payment.
You can wait to see what happens,  or if you paid via a card you can go down that route.

That statement is quite sweeping.  It depends on the situation. Had it been a ‘package’ then TR would hold responsibility, but the OP mentions Flight Only.  The responsibility of refund then would depend if TR was acting in the transaction and sale as an agent of the customer, agent of the airline, or the principle. The booking terms would indicate.

I still stand by what I said before TR will likely only refund the flights if they first receive the refund from the airline.

It's not sweeping, as I read the OP first post
OP States "Travel Republic say they have to try to get it off Virgin on our behalf"
So statement is a very direct comment on information provided.
EDIT
I think it very unlikely if the contract was direct with VA, TR would be getting involved instead of tell OP to go to VA direct.

We booked Virgin flight through Travel Republic so Virgin cannot help us they say it's TR responsibility, which is where we stand at the moment. Looking like we will be offered nothing from either company, gutted enough not to be visiting my son let alone losing over a grand . We are going to contact the credit card company this morning, see where we are with them.

Life__Goes__On

You won't lose the money, either credit card or TR will have to refund.
But might be a wait getting as no action will be quick if TR want to delay.

Westin

Life__Goes__On said:

Westin said:

Life__Goes__On said:

"

mariesco said:

So do we lose all our money then because we only needed a flight and not a holiday? We have travel insurance and they are saying it's on travel Republic to refund us, really don't know what to do.

TR should be refunding you, it's shouldn't be your issue that VA isn't refunding them.
But it is about cashflow, if TR are struggling for money, then they will delay payment.
You can wait to see what happens,  or if you paid via a card you can go down that route.

That statement is quite sweeping.  It depends on the situation. Had it been a ‘package’ then TR would hold responsibility, but the OP mentions Flight Only.  The responsibility of refund then would depend if TR was acting in the transaction and sale as an agent of the customer, agent of the airline, or the principle. The booking terms would indicate.

I still stand by what I said before TR will likely only refund the flights if they first receive the refund from the airline.

It's not sweeping, as I read the OP first post
OP States "Travel Republic say they have to try to get it off Virgin on our behalf"
So statement is a very direct comment on information provided.
EDIT
I think it very unlikely if the contract was direct with VA, TR would be getting involved instead of tell OP to go to VA direct.

I think you might be splitting hairs.
TR will of course process the refund and be the intermediary between the airline and the passenger so this comment from the OP stands ""Travel Republic say they have to try to get it off Virgin on our behalf".    As a flight only sale it however depends on the contract party terms. TR are unlikely to refund on a flight sale until they receive the refund from the airline.  Once they do they pass that on to the passenger.