Parking Eye - Barnet Hospital - ANPR Error

erictheviking_3

I recently parked at Barnet Hospital & got an unfair ticket.

I entered at 9am but by 3pm had to leave to collect the kids from school. I paid for this time in the car park (and this is not disputed)

I re-entered in the same car at 5pm to collect my wife, staying only 10 minutes at the pick up/ drop off (no payment required). I then left

They have sent me a fine for ENTERING the car park at 3pm and LEAVING at 5pm but not buying a ticket. They have sent me images of my car at these times - which I don't dispute - the issue is they have stated I was Entering when I was Leaving & Vice Versa. I have explained their mistake but they dismissed my appeal. It went to POPLA who also dismissed it as they state they have to trust the cameras to be correct!

What a f@cking joke! I've written to the company that manage the cameras (BPA) and also asked Parking Eye for all images of my car from that day as a Freedom of Information request so I can prove their mistake.

Any further advice welcome

Eric

nosferatu1001

Wait and see if they try court. 
Not FoI. SAR. 

erictheviking_3

The ticket shows the rear of my car as "Arriving" and the front of my car as "Leaving". I wonder if anyone else has a ticket from Barnet Hospital if their images are the opposite way around?

nosferatu1001

When you speicfically pointed out that your car was clearly LEAVING in the arriving photo and ARRIVINg in the leaving photo, what did POPLA state?

Fruitcake

The BPA don't manage the cameras or anything else on a site. They rely entirely on their paymasters, the parking scammers themselves.

You should however complain to the BPA, PoPLA, and DVLA that a procedural and processing error has occurred which has resulted in a data breach as well as a KADOE breach. Include all evidence to support your complaint.
If there are separate scameras at the entrance and exit, take photos to show which way they are facing and which direction vehicles must be travelling in each case.

What happened when you complained to PALS/the Hospital Trust Manager/CEO?

Have you complained to your MP yet about this unregulated scam.

erictheviking_3

POPLA stated this:

I note the appellant’s comments regarding the cameras. In terms of the technology of the cameras themselves, the British Parking Association audits the camera systems in use by parking operators in order to ensure that they are in good working order and that the data collected is accurate. Independent research has found that the technology is generally accurate. Unless POPLA is presented with sufficient evidence to prove otherwise, we work on the basis that the technology was working at the time of the alleged improper parking

nosferatu1001

Did you specifically note the error I wrote about? Bearing in mind we've not seen your appeal. 
Or did you just say "ANPR is inaccurate" or something more generic?
Oh, and the BPa does NOT audit ANPR systems. Thats a lie by POPLA. 

Coupon-mad

erictheviking_3 said:

The ticket shows the rear of my car as "Arriving" and the front of my car as "Leaving". I wonder if anyone else has a ticket from Barnet Hospital if their images are the opposite way around?

Yes, they have form for using selective images at that site:

http://parking-prankster.blogspot.com/2016/03/parkingeye-lose-in-court-accuse-drivers.html

You need to contact Mr Mustard (a leading Council PCN fighter - very reputable; he has appeared in documentaries about parking tickets) who helped with the above case:

https://twitter.com/_mrmustard?lang=en

Email: mrmustard@zoho.com

You need to demand from PE by email ALL the images from the ANPR cameras that day...like that person did:

enforcement@parkingeye.co.uk is the email to now use for P/Eye in pre-action comms to see them off.  It will work.

D_P_Dance

Some reading

https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles

https://forums.moneysavingexpert.com/discussion/5972164/parking-eye-signs-oxford-road-reading

https://nortonsafe.search.ask.com/web?q=double%20dipping%20parking&ssdcat=321&installsource=nag&source=nag&year=2015&locale=en_gb&geo=gb&version=22.19.9.63&cipherid=0&templatecat=sbu_w_29500_5412_21369175_ns_oem&schemacat=sbu_w&schemaver=1.0.0.0&olpchannel=limited_oem&osvers=10.0&oslocale=iso:gbr&oslang=iso:eng&os=windows&showuninstallsurvey=1&installstatus=updated&vendor=none&vendorsrc=chrome&machinelocation=242&cdest=nag&cmpgn=nov19&o=APN12175&prt=ngc&ver=3.11.3.7&tpr=111&chn=29500&guid=743cfd45-ec5c-4c5b-a851-fc3642bace5c&doi=2020-02-08&ctype=

Nine times out of ten these tickets are scams, so consider complaining to your MP, it can cause the scammer extra costs and work, and has been known to get the charge cancelled.

Parliament is well aware of the MO of these private parking companies, many of whom are former clampers, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up, and access to the DVLA's date base more rigorously policed, persistent offenders denied access to the DVLA database and unable to operate.

Hopefully, when life gets back to normal, it will become impossible for those scammers who are left to continue their vile trade, but until this is done you should still complain to your MP, citing the new legislation.

http://www.legislation.gov.uk/ukpga/2019/8/contents/enacted

Just as the clampers were finally closed down, so hopefully will many of these Private Parking Companies.

Le_Kirk

erictheviking_3 said:

POPLA stated this:

I note the appellant’s comments regarding the cameras. In terms of the technology of the cameras themselves, the British Parking Association audits the camera systems in use by parking operators in order to ensure that they are in good working order and that the data collected is accurate. Independent research has found that the technology is generally accurate. Unless POPLA is presented with sufficient evidence to prove otherwise, we work on the basis that the technology was working at the time of the alleged improper parking

I wonder what the  POPLA assessor would think when lying on an operating table in that same hospital to be told by the theatre nurse that "the surgeon's skill with the scalpel is generally accurate!"

erictheviking_3

nosferatu1001 said:

When you speicfically pointed out that your car was clearly LEAVING in the arriving photo and ARRIVINg in the leaving photo, what did POPLA state?

Hi,

This is all they said:

"The operator has also provided Automatic Number Plate Recognition (ANPR) images of the vehicle, entering the car park at 15:05:19, and exiting at 17:02:00 , totalling a stay of 1 hours 56 minutes 41 seconds"

I have also now written to PALS - as if they didn't have more important things to be doing than dealing with rogue Parking Companies.........