Sliced through Virgin Media cable while gardening!

buglawton

Moneyineptitude said:

pphillips said:

The one in my garden is protected by a green plastic tube.

Did Virgin actually fit that though? If they did, it's certainly very unusual and not normal practice. Are you sure that wasn't done by a previous occupant of your home? 

My neighbours had the green plastic tube as standard from Virgin Media.

buglawton

Swipe said:

buglawton said:

Had same issue once. Despite the builder being fully aware if where to cable was routed, and me warning him to remember, when his team laid paving it was a couple of days before one of his team had cut the cable.

In your case, if Virgin had tried to charge you for the repair, your builder would have been liable for the charge.

Luckily no charge. I too would've queried a 'convenient number' £99 priced charge. For that money I'd expect Virgin to have tidied up their messy and amateur looking installation and offer armoured cable.

[Deleted User]

buglawton said: I'd expect Virgin to have tidied up their messy and amateur looking installation and offer armoured cable.

Is there such a thing as "armoured" co-axial? 

(...and those pipes are not "standard" across Virgin Media's network, though I accept some areas do still have them as a throwback to former cable companies)

greyteam1959

Buried the cable ??
My daughters cable is just chucked in the back of the flower bed.

Hasbeen

Moneyineptitude said:

buglawton said: I'd expect Virgin to have tidied up their messy and amateur looking installation and offer armoured cable.

Is there such a thing as "armoured" co-axial? 

(...and those pipes are not "standard" across Virgin Media's network, though I accept some areas do still have them as a throwback to former cable companies)

Yes there is. But it is more cost effective to put the cheaper versions in at minimum depth quickly and then repair as required.
With £99 charge where applicable?

Than to spend more with armoured cable  buried and protected at the same depth as that electrical cables require.

EssexExile

Moneyineptitude said:

buglawton said: I'd expect Virgin to have tidied up their messy and amateur looking installation and offer armoured cable.

Is there such a thing as "armoured" co-axial? 

(...and those pipes are not "standard" across Virgin Media's network, though I accept some areas do still have them as a throwback to former cable companies)

A bit over the top perhaps?

[Deleted User]

Hasbeen said:

 spend more with armoured cable  buried and protected at the same depth as that electrical cables require.

Electrical cables are buried deeply because of the danger of shock or worse. There is no such danger with co-axial. 

I agree the installations have to be cost effective and it wasn't that long ago that many were carried out by third-party contractors heavily incentivised to get as many customers connected as possible. This often led to shoddy and hurried jobs which, if the customer didn't attend to, have simply remained that way.